Kabelin Ace Hardware - Michigan City

When it comes to hardware stores, any Ace across the Midwest has always been a positive experience for me, this one was no exception.

Stopped in looking for some cabinet hardware, and plumbing fittings on my way up to Michigan to make some repairs at the family lake house, and was met with the excellent help and service of Ewan, the store manager.

They were patient. Helpful. Knowledgeable. And very polite. I'll be coming by any time I go through the area if I need things on my way up to there to avoid having to detour to KZoo or go up to GR.

5/5 all across the board.

Stopped in from out of town Ewan helped me so much! Thanks for a great experience and getting me back on the road!

I went in looking for some tools and to get a set of keys made. The staff were very helpful and knowledgeable of what I was looking for.

Went in needing help with some plumbing parts issues for a kitchen sink. The associate was able to help me find the fittings that I needed after having some trouble locating things myself and when got home to install, it went nice and smooth.

Ewan has exceptional knowledge and helped me navigate the chainsaw decision I had to make. He was very impressive and I felt very fortunate to have his assistance. I will definitely recommend Kabelins and Ewan to anyone needing expert chainsaw advice in the future. Thank you Kabelins for filling that personal touch to shopping at a hardware store that unfortunately has been lost over the years with the rise of big box stores.
Rich VanVoorhis

When you shop at Ace Hardware you have the most knowledgeable people to help you. It is always a pleasure to shop there.

Whenever I go to kabelin Ace Hardware I can always depend on someone to help me. At other Hardware stores I have to find someone to help me and sometimes I walk out because I get discouraged.

Awesome service is always very helpful. Just tell them what you need and they well help you. They have pretty much what you need and so much more. If you need help, ask for Tom.

Great knowledgeable people at Kabelin Hardware. Very competitive pricing and superior service. The popcorn is a good touch too !

Just made a call for UPS info so surprised that the information I needed however wasn't expected to hear but TY UPS and ACE looking forward to doing business with you!!!!™️

I have bought many things from there and have always been happy with the product and service, they are a locally owned business and I always try to shop at local businesses first, I bought a snow blower there 25 years ago and it still runs, very happy

If I could one star I would. Yes, as a person of color do not spend your dollars at cablin Ace Hardware in Michigan City. I ordered a service here and a customer service was subpar. When I asked for clarification regarding what I was charged as they were holding money for a rental.The employee decided to get loud with me and then told me to calm down when I wanted clarification regarding the money that I was spending in this store(FYI, that charged was reversed because it was their error). I also witnessed other customers of color be looked over looked for white customers. I also heard an employee.Tell a customer that they needed to speak clear english and she couldn't understand them. DO NOT SHOP HERE!!! The employee told.me I was lucky to get what I ordered. I explained I was not lucky as I could spend my money elsewhere. It's not privilege for me to shop here, it's a privilege for you het get my money. Which they would no longer get.

the staff are incredibly friendly and helpful! my boyfriend and i went in to make copies of the house keys and we left with free samples and everyone was so kind! 10/10 recommend

The Customer Service experience here is phenomenal. Although this place is tucked away, it's worth the find. From the time you walk in, they are there to help. I always understand my buys and how to operate them.

Would have left a better review because the store was the best Ace we've ever been too. But when you want to ask the lady in the paint department a question, just don't. She obviously doesn't want to answer questions or deal with people. Next time someone asks something maybe be a bit nicer instead of snarky.

I had 18 screens to be remade. I called and they said bring them in. I brought them in 9 days ago and paid for them. Was told it would be a week and a half. Got a call yesterday. Two of the screens are specialized and can’t be done there. I understand that. For the remaining, I was told that they do not have time and they would not be doing them. This after a week. No comment that they would take longer, just no we will not be doing them as we are too busy. They are dropping them back off at my house, but I am out of town and now have to start from scratch. If you couldn’t do them, why did you take them, have me pay over 1,000 for them ( a fair price ) and then call a week later and say too bad. I asked this question and received no answer. A week ago I was excited to have a great local hardware store. Today I realize I don’t have one.I read the response
To my review. Ashlyn asked me to call. I have called her 15 times, never picked up. Left a message 4 times. Never received a return call.

I honestly never dreamed I'd write a review for a hardware store : ) Not all Ace stores are the same (my fave is in Steamboat Springs, CO and least fave is in Valpo). I went in this store for paint so many times, I feel like I know the 3 ladies I have met that work that department. Also, I did a paint match of a Benjamine Moore color at Home Depot and it was not even close...less Cottage Red, and more 80's mauve, eek. They were able to get me the color I needed to match my dresser without having to paint the whole thing. Honestly, every employee has been great for all my projects AND there is an official UPS Store inside.
Plus, always fresh popcorn : )

Wow , my package was lost and never delivered! But the ups employee " with the nose ring" said sorry. That is fine but reimbursement was a nightmare and received 25 cents on the dollar. Used fed ex two weeks later no problems. I was told I would receive a check for 120 dollars to compensate for my 300 dollar lose from UPS . But ace receive it last week and cashed it and still has given me my money! This place sucks!

Glad to have them there! The woman on duty assisted me immediately. Sorry to say not one man made sure I didnt need anything as I navigated several other departmemts. Forgive me for saying but Chesterton Ace should train this staff.

I went into Ace requesting a customized leash to attach to my stake in the ground for taking my dog outside. The pre-made sizes are always too short to where she isn't able to go far or too long to where she goes into the neighbor's yard, or overall they're too bulky for my smaller beagle. Linda helped me out and she made a custom one out of the materials I requested accounting for my dog's weight and size. It's the perfect size for my dog! My dog is able to walk around the yard, it's not too heavy for her, and the length is just right! Linda is an outstanding employee and deserves some recognition. Linda provided me with the best customer service possible and I couldn't be happier!

The store has evolved into so many different working parts it's a hardware store it's a repair store it's a rental store it has a booth where you can send packages print out posters you can also have certain items personalized they have Christmas gifts they have holiday gifts and they have free popcorn they have it all and they're very polite which is unusual these days blessings

Great people and help everywhere, the asked me if I needed help. Didn't have to chase people down, They were waiting for me. May everyone experience THAT.

Everyone there is so helpful! Always willing to go that extra step to help you! They are always personable too!

Great hardware store! Plenty of Helpful staff. They always seem to have what I need for the boat. Stainless nuts and bolts etc. Also lots of grills and accessories Top brands. Rentals of equipment too.

Always well staffed with helpful and friendly people. This is a real jam of a business. Keep small business alive. I always support the small businesses

A shout out to the guys at Kabelin for taking the time to fix a small hardware crisis Monday right before closing time. They know the meaning of customer service.

I found all but one thing that I needed. He gentleman who helped me checked another one of there stores. So after work tomorrow I'm going to pick up what I needed. So helpful!