JNR Roofing - Columbus, MI
- Columbus
- Commercial Roofing
- Industrial Roofing
- Licensed & Insured
- Warranties Offered
- TPO Roof
About the Business
What people say about “JNR Roofing”?
{
"summary": "Customer reviews for JNR Roofing reveal a predominantly positive sentiment, with many praising their professionalism, promptness, and quality of work. Numerous clients highlighted the company's reliable communication and quick response times, especially for urgent repairs. However, there is a significant contrasting experience where a customer reported poor service, including lack of follow-up and unresolved issues, which raises concerns about consistency in delivery. Overall, while the majority of feedback is favorable, the serious complaints about service failures suggest that potential customers should exercise caution.",
"liked": [
"Tim arrived on time for our roof repair estimate, the price was fair.",
"Definitely recommend using JNR Roofing! Very professional and beautiful work.",
"JNR roofing showed up on time, worked extremely hard all day to finish my house.",
"They quickly replaced the missing shingles and made sure everything was sealed up properly.",
"JNR Roofing did a fantastic job with our roof replacement. The team was professional, efficient, and attentive to detail."
],
"disliked": [
"Had to be chased to pull the permit. Left a roof leak for 9 months.",
"Repeatedly no-called, no-showed and tried to gaslight me about what was happening at my own home.",
"They left two sags behind in the main roof.",
"One of them also sliced my brand new window screen.",
"Very much a do not recommend. JNR failed completely."
]
Recommended Reviews
TLDR: Had to be chased to pull the permit. Cut my screen, did not fix sag in roof on initial installation, and left a roof leak for 9 months. Repeatedly no-called, no-showed and tried to gaslight me about what was happening at my own home. Very much a do not recommend.
The true mark of a contractor is what they do when things go wrong. And, in my case, JNR failed completely. Last August, they installed my roof. They left two sags behind in the main roof. While these were eventually fixed, it only happened after at least three no-call, no shows. One of them also sliced my brand new window screens. Then, two appointments to "assess" the situation. But that's just problem one.
My back porch also sprung a leak. Fixing that took from August of 2024 until May of 2025. During that time, there were 9 no-call, no-shows. Attempts to tell me that my porch WASN'T leaking when it was still damp. I had also sent a video. Other gaslighting efforts as well. Trying to tell me an employee showed up on a certain day, when I know he did not. Partially because he showed up to do that supposed task three days later. Then, a variety of other promises were made and then broken.
That he would cover up the underside of the roof to make it look better. Measurements were taken and orders supposedly placed. That never showed up. After that, he claimed it was too cold. Then, he finally made an appointment to fix the leak. The first time? No one showed up. No texts were sent. Only after I reached out was I told it wouldn't be happening. Apparently their supplier didn't have the parts in stock.
Eventually, the back roof was repaired. It just took nine months and far more of my sanity than necessary. The kicker? They cracked the main frame when they were fixing it. So, now I have to figure out how to deal with that.
Tim arrived on time for our roof repair estimate, the price was fair. He quickly came back and made the needed repairs. Everything looks great.
Definitely recommend using JNR Roofing! I was in need of a new roof quickly. The project manager Tim, went out of his way to come out and look at it! Very professional and beautiful work. Highly Recommend ⭐️⭐️⭐️⭐️⭐️
137 locals recently requested a quote
Company Locations
Head Office
Branch Offices
- Columbus
- Commercial Roofing
- Industrial Roofing
- Licensed & Insured
- Warranties Offered
- TPO Roof
Companies Similar in Profile
