I looked at your web site, and saw what I wanted in a contractor. You were on the job daily, oversaw all aspects start to finish. You never cut corners, do it right the first time every time, you’re a perfectionist & you make sure you are on time/on budget. You sold me something that you didn’t deliver. I took your word you would make my kitchen perfect. I assumed that you would be involved & oversee the job.
You were here 3 times, there was no oversight of your unlicensed workers. You informed me that you would only be doing my kitchen & a bathroom at the same time so my job would be a priority. It wasn’t.
-Demo day, your guys didn't put plastic up to protect my house. They left most of the nails in the demo sticking out (some at heads height of myself and my kid). They left a hole in my floor that was a hazard for my elderly father/kid.
-I had everything in place when it needed to be there: my sink, faucet, tile, paint, railing details. You wanted to put windows in that did not match my 1911 home. I said those wouldn’t work, you said you would get back to me about who does that kind of detail. You didn’t. I found & ordered my own windows.
-I had to ask the electrician to return & re-center the pendant light. I noticed that press board, not wood, was ordered for my interior window trim before it was installed.
-I came home to a faucet installed, I turned it on & no water was coming out. Who installs a faucet $ doesn’t turn it on? I informed him & when he came back to fix it his solution was to bypass the touch sensor, the reason I bought that specific faucet. He told me to call Delta. Not my job, but I took the time to do this. He eventually figured it out.
-There was a missing can light under the small cabinet. He said there wasn’t a can that would match that would fit. I told him that I don’t want any cans then because it looks unfinished. He ended up finding one.
-There was no prep for the paint job. I see debris under the paint. My range hood was not protected when they painted the ceiling so I spent many hours getting paint off. They didn’t paint the walls before window trim or cabinets went in so they had to cut in around the tile, cabinets & window trim. It is obvious that they painted after the fixtures went back up. I had them redo mud room wall 2 times because we could see the sheet rock line through it even after the 2nd fix.
-The tile job went well until it came to caulking at the countertop/tile line. They used grout, not caulk. When I informed you, you responded with “we just let the grout crack/fail & then we use the caulk”.
-The flooring guy came to patch/refinish the floor. He was told NOT to replace the one board going in the opposite direction.
-The designer insisted the opening be 36” between countertops, it was 34” when you finished. Your response “I didn’t take into account the overhang of the countertops”.
-The soap dispenser was installed in the countertop too far from the sink. When I wash dishes & add soap it goes onto the countertop & wall of the sink.
-The wrong crown molding was purchased. The new one (which I don’t like is larger/ornate & not in period with my 1911 home) was picked b/c it was in stock & the other one took 6 weeks to get. I met with him 13 weeks ago, he had time to get the right crown but waited too long to order it. I should have had the crown molding cost taken off my bill. Instead I will have to pay for it on my own to replace it.
-On the deck railing they missed the center on many of the spindles and split the wood and the screws are showing.
I am reasonable & expect bumps on remodels. It's too much for me to discount as usual & customary.
Your final bill was 12K more than our bid. I didn’t sign a change orders for the increase, I wouldn’t have agreed to this. Jason came to meet with me, we settled the bill in the middle, I paid 6K more than planned.
He hasn't returned to caulk despite many calls.