Jack's Roofing Company

Good 4.4 (7 reviews)

2345 Montgomery St, Silver Spring, MD 20910
Commercial Roofing
Industrial Roofing
Residential Roofing
Financing Available
Licensed & Insured

Website www.jacksroofing.com

Phone Show phone number

Hours

Mon7:30 AM - 9:00 PM

Tue7:30 AM - 9:00 PM

Wed7:30 AM - 9:00 PM

Thu7:30 AM - 9:00 PM

Fri7:30 AM - 9:00 PM

Sat7:30 AM - 9:00 PM

Sun7:30 AM - 9:00 PM

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About the Business

At Jack's Roofing Company, we pride ourselves on our versatility and technical expertise in handling both residential and commercial projects. Located in Silver Spring, Maryland, we specialize in a comprehensive range of services, including roof replacement, maintenance, waterproofing, gutter installation, and cleaning. Our ability to manage complex projects from start to finish sets us apart in the industry. Our organized and well-coordinated team is dedicated to delivering durable, high-quality results that provide long-term value for our clients. We focus on attention to detail and consistency in our work, ensuring that every project meets our high standards. Whether you require a small repair or a complete roof overhaul, we are equipped to handle your needs with reliability and professionalism. We serve Silver Spring and the surrounding areas, ensuring that your roofing needs are met thoroughly and efficiently.

What people say about “Jack's Roofing Company”?

The overall sentiment from customer reviews of Jack's Roofing is overwhelmingly positive, highlighting their exceptional customer service, prompt delivery, and effective communication. Many customers appreciate the company's responsiveness and reliability, particularly in urgent situations, such as quick repairs before home sales. The staff is noted for their professionalism and willingness to address customer concerns without pressure. However, there is a significant complaint regarding a scheduling error that resulted in poor customer service, which indicates room for improvement in operational management.

What Users Like The Most

They have always done great repair work on both slate and asphalt for reasonable prices.
Jack's was great. They squeezed me in, did the work as promised and their price was very fair.
Such a refreshingly responsive and honest company.
They completed the job very quickly and efficiently, and I never had to worry about them not showing up.
The work crew arrived promptly every day and left the site clean and tidy.

What Users Like The Least

Terrible customer service! I had a date and time scheduled and was not informed of a schedule change until it was too late.
Very unprofessional for mis-scheduling a service call then not being able to reschedule until a month later.

Services: Roof Replacement Roof Waterproofing Gutter Companies Services Roof Cleaning Wood shakes Slate Roof Repair

Recommended Reviews

Overall Company Rating

Good 4.4

Out of 7 reviews

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Adam Thomas

Google review

Aug 27, 2023

I’ve been a customer of Jack’s Roofing for over a decade. They have always done great repair work on both slate and asphalt for reasonable prices.

Lise Howe

Google review

Feb 3, 2023

I called for a very small slate repair that needed to be completed quickly before the sale of the home. Jack's was great. They squeezed me in, did the work as promised and their price was very fair. I think that Jack's is the only company to call to repair a slate roof! THANKS JACK"S!

Opaka Pakahead

Google review

Sep 27, 2022

Such a refreshingly responsive and honest company. I put down a deposit but then was not able to work with them due to an issue with my existing solar panels and they sent a full refund, no questions asked. Also when we were picking shingles, they were very responsive to make sure we had exactly what we wanted. I was sad that we couldn't use them because our neighbors were also thrilled with them.

Tamia Barnes Tomasek

Google review

May 8, 2019

Terrible customer service! I had a date and time scheduled (1st job of the day) 8:30am. I called to get a time estimate of arrival at 8:15am and Arne says he had sent the crew to Virginia; that I was the 3rd job of the day, and with no apology he tried to act like that was the plan the whole time. Very unprofessional for mis-scheduling a service call then not being able to reschedule until a month later.

Miranda Cantori

Google review

Mar 19, 2019

Jack's is the absolute best!! After being swindled out of both time and money while having the roof repaired at my previous house, I was hesitant and very cautious while choosing the company to repair the roof on my new house. I got so lucky with Jack's Roofing! They completed the job very quickly and efficiently, and I never had to worry about them not showing up or showing up late, which was always an issue I had with previous companies. They were prompt and so professional! Throughout the entire process, I never once felt pressured to pay more than I could afford, and they took the time and care to work within my budget. Not only that, but the quality of their work shows! I will definitely be recommending Jack's to anyone I know who is in need of roofing services and wants quality AND great customer service!

Roger Williams

Google review

Feb 1, 2018

Jack's service is exceptional! Justin was our rep and he did an outstanding job in managing every aspect of the installation of our roof. He was a pleasure to deal with and was very attentive to our concerns!

Laura Monroe

Google review

Jul 20, 2016

During a recent storm, a tree fell on my roof and I needed my roof replaced. I contacted Jack's Roofing Company to get an estimate for replacing my roof. They came out the next day to examine the roof and discuss options for replacement. They even made a repair on the spot to prevent any further damage before work began! The following day the foreman came and brought additional shingle samples and very patiently answered all my questions about color and variations of shingles. The work crew arrived promptly everyday and left the site clean and tidy. I LOVE my new roof and have already received compliments from my neighbors. I highly recommend Jack's Roofing Company. They were friendly, professional and thorough.

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