- 21091 24 Mile Rd, Macomb, MI 48042
- Commercial Roofing
- Industrial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Free Estimates
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Bottom line: Job started June 20th and i was able to complete it August 1st. I had to personally replace some rotten facia that was quoted as part of the job but the crew was going to cover it up because they didn't have material on the truck and i had to hang 30ft section of gutter because the crew had to go to their next job.
The following information was all passed on to J&A weeks before posting this review.
The salesman was great. He took a video of the job and included voice instructions for the crew with the video. I pointed out some rot behind one of the gutters and he informed me they would take care of it, because 10 ft of facia is included in the price of the job. After he left I texted him and changed the color of one of the gutters on another roof they were doing on the property, he responded to the text and indicated the job instructions would be updated, no problem.
When the crew showed up they didn't park where the salesman instructed them to park in the video, not a big deal, just makes backing out of the driveway a pain. Crew didn't bring any facia, they weren't informed they were replacing any. The crew decided they were just going to go over the rotten spot because there was still enough good wood to put the gutter screws in. I asked them not to and they complied, leaving the roughly 30ft of gutter for me to put up after I replaced the section of rotten facia. The crew wasn't informed they needed another gutter color so they had to wait on somebody to bring the other color to the job. They ran a downspout too close to an electrical box that it couldn't be opened. I should have noticed before they left but I didn't. I called the shop and they were going to bring me a piece so I could modify the downspout to allow for use of my outlet. I waited about 2 weeks and reached out again for the piece of downspout and they informed the owner would posdibly drop it off the 18th of July, if not definitely the 19th. I didn't hear or see from them so reached back out at the end of July and finally got the piece on August 1st.
Overall the crew was accommodating. Seemed like there was a communication breakdown between the salesman and the crew. The person answering the phone at the company stayed very professional and seemed like they were genuinely trying to solve the issue. The outlet issue was an oversight but not a big deal just drawn out way longer than necessary.
Ended up taking over a month to finish up. Still paid the full price even though I replaced the facia with my own time and material and hung 30ft of gutter.
Really great to work with J&A we had our gutters cleaned. They were quick and got the job done. Great job.
The install crew did a tremendous job putting up the new gutters. They were efficient and professional. They made sure we were happy with the end product before leaving. 5/5 for the install crew!
The only negative was with the crew that removed the gutters: gutters weren't fully removed, cleanup wasn't great and the gutters weren't picked up when they said they would be.
- 21091 24 Mile Rd, Macomb, MI 48042
- Commercial Roofing
- Industrial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Free Estimates