Hogan Exteriors
- 820 McArdle Dr, Crystal Lake, IL 60014
- Commercial Roofing
- Free Estimates
- Licensed & Insured
- Locally Owned & Operated
- Warranties Offered
Other roofing contractors nearby
| Roofing contractors in Crystal Lake, IL | ||||
|---|---|---|---|---|
| Company | Rating | Reviews | License | Online estimate |
| Expert Roofing Inc | 4.7 | 86 | — Not checked | No |
| Schafer Brothers Remodeling, Inc. | 4.8 | 81 | — Not checked | No |
| DGB Roofing Construction Inc. | 4.9 | 78 | — Not checked | No |
| Jackson Exteriors Co. | 5.0 | 72 | — Not checked | No |
About the Business
What people say about “Hogan Exteriors”?
Customer feedback is mixed regarding Hogan Exteriors, with a significant divide between positive and negative experiences. Many customers praise the company for its excellent customer service, promptness, and quality of work. However, several reviewers express frustration with the lack of communication and follow-up, particularly concerning unresolved issues and unreturned calls. The negative reviews highlight serious concerns about customer service and the quality of repairs performed. Despite the positive experiences shared, the recurring complaints about responsiveness and service quality cast a shadow over the overall sentiment.
What customers highlight
- Very pleased with the new roof and the customer service provided.
- The crew showed up yesterday, promptly at 7. They completed work efficiently.
- They did a great job! I am glad that I found professional roofers.
- Awesome customer service and real people you can count on!
What customers mention as negative
- They’ll say they’ll get back to you with a quote... and will never return the call.
- Kent is a sneaky Unprofessional Manager…also reported him to the BBB.
- Hogan's response is if it was missed during the inspection process, too bad.
- We ant to give the benefit of the doubt, but NO ONE has contacted us back.
Recommended Reviews
Very pleased with the new roof and the customer service provided by Matt, my sales rep. He was always responsive to my calls and questions. The cleanup was excellent. I would definitely recommend Hogan!
I got this company as a referral from a family member and I could not be happier. Matt guided me through the unfamiliar process and got me scheduled as soon as possible. The crew showed up yesterday, promptly at 7. They completed work efficiently and cleaned everything around the house thoroughly. Very impressed. Would refer to anyone.
Don’t bother even contacting them! They’ll say they’ll get back to you with a quote or check with someone about availability and have someone call or come out and will never return the call or follow back up! Called 4 different days and left and voicemail and couldn’t even get a call back and I was a former client who they’ve serviced my families roof and did repairs in the past year and I can’t even get a call back!!! Terrible customer service. Unbelievable.
137 locals recently requested a quote
Frequently Asked Questions
1. Does the company offer free estimates?
Yes, Hogan Exteriors offers free estimates for their services.
2. Are warranties offered by the company?
Yes, Hogan Exteriors provides warranties for their roofing services.
3. Does the company offer senior discounts?
No information found.
4. How is the company overall rated?
Hogan Exteriors has a 3.5-star rating based on 24 reviews on Chamber of Commerce, and a 3.6-star rating based on 32 reviews on Birdeye.
1. What services does the company offer?
Hogan Exteriors offers roofing services including shingle, metal, flat, cedar shake, synthetic shake, and tile roofing; gutters; vinyl siding; fascia and soffit; skylight repairs; flat roof repair; and roof tiles.
2. Are there any services the company does not offer?
No information found.
3. Does the company offer emergency services?
No information found.
4. Does the company offer eco-friendly accreditations?
No information found.