High Desert Solar Screens Inc.

Extremely dissatisfied with the quality of craftsmanship for what these screens cost. The screen in front isn’t even tight in the frame as you can see in the picture. They are made out of the truck at your home. When I asked how they would be mounted I was told tabs, never told they would be screwed into my home. Not only that but they are done fast and the tab isn’t even long enough to cover the screw and you can see they aren’t even in straight. Have a big window in front that as a little window above asked about 2 screens and was told normally they do one but can put a decorative bar to help with aesthetics but when installers came I asked why it wasn’t done and they said they couldn’t do it and not sure why I was told as such by the salesman. Then you cannot pay either the salesman or the installer they mail the invoice. No return envelope and I hadn’t even had the bill 3 days which one was Sunday and I was being called asking where my payment was. I literally put it in the mail the day after receiving the payment. I did bring up my dissatisfaction with the owner he did offer to eat the cost and remove the screens from my home however I would be left with the screw holes I was unaware that would be put in. He proceeded to state that I must not be from here to not know the high quality product he offers. Paperwork also stated a 15 year warranty but I was told lifetime and when I asked about that was told well as long as he owns the business he will take care of it but he is in 70, so when he sales he can’t guarantee what new owner will do.

I have lived in TC my whole life by his comment he just assumes and I asked to give payment to both the salesman and the installer and both said invoice is being sent. He also charges 3% more for credit card payments. Just because we have winds doesn’t mean how the install was done is justified.

High Desert was very responsive, and great to work with. We had just three windows to cover and they still treated us with respect.
Jake, their estimator and installer was friendly and informative, a very nice person.
They had told us we were two weeks out, and then were able to squeeze us in between some other clients so they had our screens up in less than a week.
A great experience overall, we highly recommend them and will use them for a project planned for the future.