Hearth Services-Donald Jacob

Good 4.5 (6 reviews)

302 Main St, Old Town, ME 04468
Metal Roof
Slate Roof
TPO Roof
Asphalt Shingle Roof
Gable Roof

Website hearthservicesmaine.com

Phone Show phone number

Hours

Mon7:30 AM - 9:00 PM

Tue7:30 AM - 9:00 PM

Wed7:30 AM - 9:00 PM

Thu7:30 AM - 9:00 PM

Fri7:30 AM - 9:00 PM

Sat7:30 AM - 9:00 PM

Sun7:30 AM - 9:00 PM

Leave Review

About the Business

At Hearth Services, we pride ourselves on our technical expertise and versatility in handling a wide range of projects. Based in Old Town, Maine, we specialize in roof repair, waterproofing, tile roofing, and TPO roof replacement. Our well-coordinated team is equipped to manage both residential and commercial projects, ensuring that every detail is meticulously addressed from start to finish. Our commitment to delivering durable, high-quality results is evident in every job we undertake. We understand the complexities involved in roofing and installation, and we approach each project with organization and reliability. Whether you need assistance with a chimney leak or are looking to install an efficient wood stove, we are dedicated to providing long-term value for our clients in Old Town and the surrounding areas. Our ability to navigate challenging conditions ensures that your project is completed thoroughly and effectively.

What people say about “Hearth Services-Donald Jacob”?

Customer feedback reflects a generally positive sentiment towards the chimney service. Many reviews highlight the responsiveness and professionalism of the service team, with timely communication and thorough work being appreciated. However, there is a notable concern about unreliable follow-up regarding propane inserts, which detracts from the overall experience for some customers. Despite this issue, the majority express satisfaction with the speed and quality of service received, particularly in emergency situations.

What Users Like The Most

I couldn't have been more happy for his help!
They answered my text messages promptly, sent confirmation texts to me, and showed up on time.
They managed a complete 180 change of plans, and still completed the job in a day.
No question or concern on my part was too minor to be addressed.

What Users Like The Least

I've heard a lot of excuses from him lately like I'll get back to you or when I have free time I'll take a look at it.
He has since ghosted me concerning it.

Services: Roof Repair Roof Waterproofing Tile Roofing TPO Roof Replacement

Recommended Reviews

Overall Company Rating

Excellent 4.5

Out of 6 reviews

5 stars

4 stars

3 stars

2 stars

1 stars

Your Review of Hearth Services-Donald Jacob

Your Name

Your Email

What project did you need to get done?

Rate your experience from 1 to 5.

Show first:

Donald Tilbury

Google review

Apr 11, 2025

He's fine for chimney cleaning. He's horrible with propane inserts. I've heard a lot of excuses from him lately like I'll get back to you or when I have free time I'll take a look at it. He installed our propane insert almost 7 years ago and it hasn't worked properly since. He has since ghosted me concerning it.

Buzz

Google review

Dec 23, 2024

Needed help with a leak coming from my chimney. Mr. Jacob was able to send a guy out even with snow on roof and seal my chimney up. Knowing he was very busy this time of year and was able to get it done fast. I couldn't have been more happy for his help!

Kathy Boone Mullen

Google review

Dec 12, 2024

Don installed our new efficient Drolet wood stove and stove pipe. He and his crew were considerate, professional, and fun. Don also helped us be sure our wood stove would fit in its space with appropriate clearances prior to our purchase. He answered our phone calls and texts quickly as well. We highly recommend his services!

Gary Furbish

Google review

Aug 17, 2024

This is a very professional chimney service company. They answered my text messages promptly, sent confirmation texts to me, and showed up on time. They performed extra service for me to ensure that my chimneys were clean and working well. Highly recommended!

Marjorie Braley

Google review

Feb 2, 2023

Don and his assistant were fantastic! Not only did they respond very quickly, they actually even came up with a better plan than I had, saving me quite a bit of money! They managed a complete 180 change of plans, and still completed the job in a day. They were both friendly, and very professional, and I would highly recommend them. They are now my chimney guys for life!

Janice Janostak

Google review

Oct 14, 2018

A+++ service! Don not only installed our woodstove and chimney cap, including new hearth pad, and cleaned both our stovepipes, he even sourced and installed a new stainless steel bracket for our exterior furnace stovepipe. No question or concern on my part was too minor to be addressed. He also did a complete estimate of the costs and sent it to us in writing before he started any work. The stove is now the centerpiece of the house. I will definitely call him when it's time to have our chimney cleaned!

Show More CommentsShow Less Comments