- 11140 Rockville Pike Suite 100-102, Rockville, MD 20852
- Industrial Roofing
- 24/7 Emergency Repairs
- Licensed & Insured
- Warranties Offered
- Slate Roof
About the Business
What people say about “Hanes on Homes”?
Customer feedback on Hanes on Homes is predominantly positive, highlighting the professionalism, expertise, and responsiveness of the team. Many reviews praise the quality of work and the clear communication throughout the process. However, one review raises serious concerns about incomplete work, unprofessional communication, and lack of transparency regarding project details. This isolated negative experience contrasts sharply with the overall satisfaction expressed by most customers, but it does cast a shadow on the company's reliability. Delivery and scheduling are generally described as prompt and accommodating, contributing further to a favorable sentiment overall.
What Users Like The Most
- The work was done impeccably. I would recommend him for any project.
- The scheduling was straightforward and accommodating.
- He is completely transparent throughout the process, and the value he places on quality cannot be understated.
- Chris was very responsive throughout the whole process and made sure that we were satisfied with the final result.
- Communication and craftsmanship on point.
What Users Like The Least
- Despite full payment being made weeks in advance, the job was not completed, even after multiple follow-ups.
- When we asked for clarification on pricing, we felt the response was unprofessional.
- Permit information, which was contractually required, was not provided.
Recommended Reviews
Unfortunately, we had a horrible experience and will not be using this service again.
Positive:
The contractor appeared relatively knowledgeable, and we did not experience any issues with the partial work he completed.
Negative:
- Despite full payment being made weeks in advance, the job was not completed, even after multiple follow-ups.
- Permit information, which was contractually required, was not provided.
- When we asked for clarification on pricing, we felt the response was unprofessional. He became frustrated, dismissive, and raised his voice. Additionally, the quote was verbal, with no itemized breakdown. We ultimately declined to continue the project due to the high price and lack of transparency. It took him two weeks to provide a verbal quote, and he could not clearly articulate the cost breakdown for each item.
General Advice:
This applies to working with any contractor, especially this service:
- Avoid paying in full before a job is completed.
- Ensure agreements are in writing, particularly regarding cost breakdowns and scope of work.
- A refusal to provide a detailed, itemized quote should be considered a red flag.
Chris and his team did an incredible job. They worked swiftly and efficiently to complete my project. The work was done impeccably. I would recommend him for any project.
I recently had the pleasure of working with Hanes on Homes, and I must say, they went above and beyond my expectations. From start to finish, the experience was seamless. The scheduling was straightforward and accommodating. The handyman as well as the owner Chris Hanes arrived on time, ready to tackle the job with professionalism and expertise. They handled everything from minor repairs to more complex tasks with ease. The work was done efficiently, with great attention to detail. What really stood out was the clear communication and honest pricing—no hidden costs, just transparent and fair. If you need a reliable, skilled handyman, look no further than Hanes on Homes. Highly recommend!
- 11140 Rockville Pike Suite 100-102, Rockville, MD 20852
- Industrial Roofing
- 24/7 Emergency Repairs
- Licensed & Insured
- Warranties Offered
- Slate Roof