Hancock Lumber

Order was placed on 7/02/20 and I was,told by the salesperson that it would not be delivered until 7/06/20 in the morning. Delivery did not arrive until late afternoon (around 3-3:30). Equipment used to move it off of the delivery truck not only dug up my driveway but also my lawn.

You can see why Hancock lumber gets the 5 star ratings. Never had bad service and glad to have you so close.

I have recently built a home in Bridgton Maine and used Hancock lumber as our supplier for lumber and windows. We have had numerous issues, from the lumber takeoff to the wrong application of our windows. Owning a successful company myself, passing on a problem to the homeowner is the wrong way to go about solving a problem. If you are looking to build a home and you are not familiar with all of the products that you are purchasing from Hancock, DO NOT rely on the sales staff to give you the right information. They are not familiar with all there products but they have no problem selling them to you. We have had numerous issues and we have waited months for someone to call us back. At this current time we still have the same issues and we are left trying to fix these issues on our own. With the money we spent, you would figure they would assist us with a solution to the problem. Instead they want to pass the buck! When we started the search for lumber yards, we were looking for service, not the cheapest company. We knew we were paying a premium but we didn't realize the knowledge of there products were lacking. Buyers beware, anyone can be an order taker. If that's what we wanted, we would have gone to Home Depot!