Grand Island Motor Company

If I could give a negative stars I would!!! Went to buy car told them had money to put down was told later that I had to double it and the deal would done. Said fine shook hand and told them I could do that. They said just got to sign papers give my down payment and it would be done. They came back in office minutes later told me they needed 4 times the amount for down well I didn't have that, these guys are crooked. Hope you go bankrupt doing business like this.

Amazing work got us in right away. Shawn was straight with me on the cost . No run around just good service and excellent Technicians. Thank you again

Nice and relaxing wait. The app would be nice if it gave more details about what % they are done with vehicle, especially if its going to be a 4-5 hour wait.

I appreciate the fact that you prioritize your clients. You are friendly and trustworthy. I called in the same day, and brought in my GMV Terrain and service was done.

My Mother in law needed a car and I live out of state and couldn't be there to help. There were a couple of issues she discovered after the purchase and the Dinsdale team stepped up and took took care of her well.

Salesperson was great! Patient and inviting. Enjoyed the experience. BUT... The finance lady was condescending, abrasive and impatient. I nearly grenade'd the entire deal because of her. Low brow comments like "Either buy it or don't" and "hurry, I have other clients". Really put a damper on what was a great day. We will absolutely look elsewhere for our next vehicle, after that experience.

I brought my car in with issues. They had a hard time figuring out the issue but they worked hard fixing my car. They treated me great. Migel was the guy that took care of me. Great guy. Thanks

The service Department did a great job! Kudos to Kelvin for working with the extended warranty people and making this all happen to my satisfaction!

This is a first class facility with a great team of service advisors. I also appreciate the ride to my office and back while they do my service work.

Evan Brown was amazing, he was extremely knowledgeable and personable touch with my needs. I would highly recommend Evan as my mechanic going forward.

Very nice car dealership with a wide selection of cars and trucks. They gave me a good amount for my trade and I bought a great used car from them. The staff was helpful without being overwhelming.

I had an engine failure and took it to Dinsdale. They replaced the motor and everything was fine but the whole front of the pick up is all scratched up like they just set everything on the ground paint side down and didn’t protect it. When I asked them about it, they said they didn’t do it. I beg to differ. I bought the truck with none of that damage. It only happened after I took it to them and it sat there for 2 1/2 months while we waited for the motor from Chevy. It happened on their lot and now I have to pay out of pocket to fix it.

We dropped the truck off the night before to be worked on. We never got a phone call the next day saying it was done and could be picked up. We tried to call around lunch time and then again at 5 and it went to someone's voicemail. We finally showed up at the dealership at 5:30 when we hadn't heard anything because we had prior engagements at six. The truck had been worked on, but not completely. I was told I could leave it there to be worked on the next day or bring it back. I declined, and will not be taking the truck back for services of any kind.

My Hyundai Tucsons engine went out they had it for about 8 months going back and forth with Hyundai about fixing it I finally got it back and the engine light was still on and it wasn't driving right. I called and took it back in they they said maybe it was the belt or needing the oil changed after they just rebuilt the engine and charged me for looking at it. I got the belt and oil changed still isn't driving right and dies again.

This dealership is absolutely outstanding with A+ customer service. They will go above and beyond to take care of you. I don't live in Grand Island anymore, but after working with Dinsdale Chevrolet for 10 years, there are just no other dealerships like them. They have always treated my wife and I like VIP and made us feel welcomed special and appreciated.

Ps. Craig is the man. If you're going to get anything worked on, and you're able to request someone, he is definitely your guy!

Got stranded with vehicle issue on Sunday and left message hoping I could get in. Service team, Mauro called at 7:45am and said he will get me in right away. (That never happens). They quickly reviewed and unfortunately found out I had major engine issue that would require replacement. Decided to talk with sales department. Rick was fantastic and helped trade in my vehicle for a new vehicle. They easily could have taken advantage of the situation but did not. Trade in Value and pricing was fair and representative of every pricing board I looked at. The team at Tom Dinsdale was fantastic and helped turn a bad situation around for me quickly. Thanks.

Mario was very accommodating as I had requested to have the oil changed in time so that I could do my volunteer work at the NE State Fair at 10AM! He came in early just to make sure that it was done and I appreciated his help immensely!!

If I could give less than one star I sure would. My husband and I drove an hour only to be told the vehicle we wanted to look at was being used by a manager. The salesman called the next day so we could drive that hour again to look at it. We got there to find out that he sold it to another couple when he knew we were coming for it. He didn't even bother to call and tell us so we didn't drive the rest of the way. Terrible customer service.

Alex was the best salesman we have ever dealt with! He knows his vehicles! He is very knowledgeable and personable! We will always ask for him!

Jim Bullock is currently my favorite person. Buying a car is really stressful these days, and I went to multiple dealerships trying to find the right car for my family. Jim went above and beyond to find me the car I wanted and to get it for me quickly. I appreciated that he treated me fairly and never once pulled the “well what does your husband think” card. He made sure to work with me to make the entire process as smooth and easy as possible. He was always happy to answer my questions and he clearly knows what he’s talking about. I can’t recommend Dinsdale Auto and Jim Bullock enough!

Our experience at the dealership is always very pleasant. We drive almost 1 1/2 hours to get our car serviced… because of the GREAT customer service. We know we can trust the guys servicing our car… to do a good job and not to try and upsell us items we don’t need!! We are VERY satisfied customers!!

Staff is personable, courteous and accommodating. The facility is clean and professional. My visit was for mid-trip engine problem service, but the sales inventory appeared impressive as well.

⭐⭐⭐⭐⭐

Shawn, Christine, and Ed at Tom Dinsdale Chevrolet are exceptional. Shawn got me in for service the same day! Christine made the payment process easy, and Ed's dedication to customer satisfaction on vehicle pickup and delivery was outstanding. Highly recommend this team for a seamless car service experience!

Service tech was courteous, knowledgeable and accommodating, I would recommend to anyone and look forward to going back in the future

Dinsdale is the best dealership to work with. I have been buying my vehicles from them for a long time and everyone is always great to work with. I enjoy stopping in every now and then just to visit with the salesman. They always make time to just sit down and visit. I still do miss Dwayne after his passing a few years ago.

Dinsdale in Grand Island will take great care of you, and give you the best deal out there. They were efficient and concerned about any and all of my questions. I will return to them for my next vehicle!!!

Oil cooler lines leaking from Factory Crimp... The dealership got me in in a timely manner and got it fixed before my trip... got back and noticed oil again... cleaned it up to make sure it's not just oil from when they changed them... had been clean... then noticed a little more... currently monitoring it to make sure it wasn't just oil that sprayed on engine block when Removing engine cooler lines...

We had an absolutely amazing purchase experience with Ryan and his team. Ryan did an excellent job of getting us through the process quickly and out the door, at the end of the day on a Saturday. Very professional experience all around. I highly recommend this place.

Employees very courteous. Oil change & recall correction were done much sooner than I had anticipated. And they even washed my car! I would recommend them to anyone!

I bought my vehicle at Tom Dinsdale back in November. Since I have been there twice for services. Can’t complain about anything. Service department is great and sales rep Alex is amazing. I will buy all my vehicles here.

I recently had a key fobs issue, was locked out of my vehicle with my coat and phone locked in my vehicle on a cold wintery day recently. I was extremely concerned, borrowed a phone, called Dinsdales, Spoke with Sam, he had the most calming voice I have ever hear, he gave me assurance everything was going to be okay. He told me I was half way there and walked me thru getting in my car. I drove straight to the dealership, Sam was watching for me and lead me in the garage. It took very little time to fix the fob battery problem, with only the cost of a battery! Sam was the Shining Star Employee this time! But every Employee each time I have been there is #1 in customer service! Thank you! Thank you!

EVERYTHING WAS DONE AND ON TIME. PLUS A CAR WASH TOO.. EXCELLENT SERVICE AND NICE PLACE TO RELAX AND WAIT FOR YOUR WORK TO BE DONE!!

I really love the waiting area. We stayed in the kids room with our grandkids and they really enjoyed the popcorn and hot chocolate.

The service department found a broken part on the front end and quickly fixed it. Your prices are very reasonable also.

I appreciate the way Shawn has been so helpful in keeping my aging truck on the road. Between Check Engine and Low Tire lights as well as messages about tires being low, repair tire sensors and service 4 wheel drive, my dashboard has been lit up like a Christmas tree for years. Fix one thing and another light or warning would appear. Now, finally, my 2008 2500HD Diesel is light free and running like a champ. Plus they took the time to locate and install REAL running boards vs those silly tube things that I would slip off of when getting out of the truck. I am very happy with the people and the dealership itself. I've been an ongoing customer since 1997 when I moved back to NE from CA.

Our initial visit was for an oil change. That's when my husband spotted the 2022 gmc canyon.
We met up with a very personable sales rep named Kaden Shada.
He answered all our questions & went the extra mile to make us comfortable about our trade. You can tell he definitely enjoys what he's doing. He gave us his number & said to be sure & call if any questions later on. Very easy & enjoyable transaction.

I had an appointment for an oil change and tire rotation. I was in and out in a little less the a hour. Fantastic service.

We made an appointment to have a new tire put on our truck. We arrived 15 minutes early for the appointment. After waiting in the receiving bay for almost 20 minutes we were finally helped. Even though we had an appointment there was almost another hour of waiting before they even got our vehicle in. The two issues that I have are: 1 if we have an appointment why do we have to wait another hour after that appointment for our vehicle to get in. 2 The individuals at the service desk act like they are doing us a great service by waiting on us. If this was not the certified Chevy dealer we would not go there because of how the service department treats people.

Shawn Fletcher was the Advisor. He's always very helpful and answers any questions that I have. He took the time to help me with setting the bluetooth on my cell phone to the car system so that my new phone is connected and working. I always appreciate the advisor's willingness to make me feel comfortable asking a question. The Multi Point Vehicle Inspection report is most helpful and explains the status of the car. Thanks to Shawn.

My Service Advisor, Craig Korte, took the time and effort to diagnose my issues with a non-operable sun-roof on my 2016 Tahoe and explained my options. Although the issue was not resolved unless I spend almost $300 for an issue that Chevrolet needs to take ownership of for their lack of concern with their quality problems unless of course, it's a Gov't mandated recall.

Purchase could not have gone any better. Called the dealership after a filtered search on autotrader found what I was after in my back yard. Salesman brought truck to my house that day. Drove it around the section, said I would take it. Paperwork was done the next day (Saturday) and salesman brought it and truck back to my house. Easier than buying groceries.

We have moved from Colorado to Aurora Nebraska. Makes it easier for us to get the great service we are accustomed to from the Tom Dinsdale dealership. They are the best I have ever had for service.

Shawn Fletcher & service team are always spot on with diagnostics and repair.

Great experience, need to find out at beginning of service if you want your vehicle washed and I could say yes due to the fact that my antenna will not come off so when I'm told my vehicle is done I go out to get it then have to ask them to wash it and we could avoid that, I'm probably the only one with a antenna that won't come off LOL Thanks for a job well done