Rich & Sons RV Headquarters - Parts and Service

I have a semi with a big bunk sleeper and had an electrical issue in the sleeper, I pulled in and within 15 minutes they were working on me and had me fixed within 2 hours. They couldn't have been a nice bunch and very professional! I'll go out of my way to come back again for anything related to my sleeper! Thanks again!

While traveling cross country I had a plumbing issue on my RV. Rich and Sons were able to get me right it. Within minutes of arrival the RV was being tested and the plumbing issue was being evaluated. The issue was resolved to my satisfaction and I was on my way. Thanks and gratitude to Rich and Sons for understanding travelers “just passing through “ may need repairs as well as local customers.

So shortly after we purchased our camper, there was a minor problem with one of the tanks. We called the service department and within a few days it was fixed. Also, zero issues with the claim being turned in. Thank goodness we purchased the 5 year warranty. Thanks again yall for speedy service!! Troy and Steph

We have had our trailer in twice since our purchase, both times with manufacturer issues. They got us scheduled quickly, performed the warranty work in a day without hesitation or question, and scheduled our pickup at our convenience. They are extremely courteous, listen carefully and ask great questions, and are just downright pleasant. We could not be happier with them.

I’d give zero if I could. They replaced the jack on the wrong side of our of Fifth Wheel, basically said if the side we wanted fixed in the first place didn’t work (again) that they’d have to fix it. The guy (Rich I think from the service department) was a jackass and tried to talk to me like I didn’t have a clue what was going on. The hours that we have spent working on these jacks while trying to level say otherwise.

I will never buy (and be required to service) any camper from here ever again.

Great customer service! Owning a camper you always have to be prepared to have things go wrong and the last couple months things have gone wrong left and right but rich and sons have helped us every time. We have worked with Rustin, Zach O, and Brandon G and they have been great! Even when we had to leave our camper there over the weekend and had to grab stuff from our camper the tech guys were still working on it and were really great to talk to and walked us through what was going on. My husband and I appreciate the staff at rich & sons and would recommend them to anyone!

Our repairs got finished a few weeks after we had expected because of difficulty of receiving parts and pricing was pretty high, but we managed it.

We purchased our Keystone Passport 2700rl here and have been very happy with the experience. As newbies to RVing Jordan helped us with the selection and showing us around.
When we had to return for service, Rich Loeffelbein, the Service manager, was there to make sure we were happy with everything. He's #1.
Believe me, we did a lot of searching and researching before we made our decision. We were treated fairly and know that we got a great deal.

We really enjoyed our camper buying experience from Trisha and Jordan. They were wonderful from start to finish. They were wonderful. We had looked at other dealerships and the vibe at Rich and Sons. We picked Rich and Sons because of their reputation for taking care of us after the sale, and we are glad we did. Highly recommend Trisha or Jordan if you are in the market for a new RV or Camper!

Huge Thank You to #Rich&SonsRV in Grand Island Nebraska, we called Brinkley because we were having an electrical issue they looked up were there was a dealer on our route. Sadly I don't even know the Man's name who saved us. They were great, found a fixed our problems and taught us a few facts about our system. Thank you x3.

Amazing place! Amazing people! Helpful, actually listen to what you want and do their best to make it happen .

They didn't stock the parts I was looking for but did more than expected to help find what I needed.

Went in to get a valve for my water heater, didn't even bother to get out from behind the counter to attempt to help, said they only have a kit to winterize, then said if that isn't what your looking for go to Menards cause that's where they send everyone.

Best RV shop to take care of your needs and very knowledgeable. Only regrets I have is I didn't purchase my 5th wheel from them but I will my next one.

Went in to get a 2nd quote on the small slider window. First time was hand written note for approximately $500 dollars. Insurance needed formal quote so I went back in and the man printed one up for approximately $1000.00, told him that was a lot of money for a small 8 by 10 window. He said they would have to replace the whole assembly. Said they did not just replace the one window. I have since went to glass shop in York and they said it would be around 400.00. I would hesitate to bring the camper I purchased at your dealership to get serviced. Sorry I could not give your shop a great review.

Took my 2022 cougar fifth wheel in because there was a recall on the solar charge controller. When making appointment they were friendly explained where to park and how long it would take. When I got there they continued to be helpful & friendly they fixed the recall and our ac unit which wasn't scheduled but fixed anyway. Best service ever!!

Very helpful and knowledgeable parts department staff with all the necessary parts at their fingertips. The service techs responded quickly and corrected my issue the same day. Best RV business within 100 miles. Seriously, do not go to dealers in the bigger city as you will be just be disappointed.

We stopped here for a part while passing by on I-80 and asked a question about our camper. A service tech on break was insistent on going to my camper to look at the issue and gave me some tips on resolving the issue. Awesome staff and I would now consider traveling to buy an RV from them. Good selection in their parts store.

Great service and they were able to get our parts and get us back on the road over night thanks again everyone

4 people working at the front desk of parts and all of them had a "deer in the headlights" look when we showed them the actual part we needed. Luckily a guy that looked like he worked on campers came out and answered our question. They told us to call in the morning with the measurments and they would have the part waiting for us at the front desk for pick up. 4 people in front of computers and not one thought to check if they actually had them in stock. We call the next day to order and they are out of stock for a month.

We stayed in the area for one night on our way to the Badlands. We needed a part for our camper so we stopped in on our way out of town quick friendly service from the parts department!