If you are concerned for the health of your home and family, do not call Paul Davis for any kind of water restoration service. On 11/27/2024 we had an unfortunate water event in our basement and I highly regret calling Paul Davis.
- When my husband began removing the LVP flooring from our basement, he uncovered a strong musty smell and visible mold under the flooring. He halted further removal because we wanted to ensure proper precautions were taken (containment) to protect the health of our family.
- I called Paul Davis because of their IICRC certification, this certification comes with the expectation and promise of following the proper industry standards.
- I explained the situation mentioned above.
- The crew failed to uphold the IICRC certification standards. This was after explaining the situation to them before entering my basement and expressing my concern for proper containment.
- There was no containment set up while the crew removed the moldy flooring. This negligence allowed mold spores to disperse throughout my home, causing a much bigger and more expensive problem.
- They moved my bookshelf and end tables on to wet/moldy concrete.
- They cross contaminated the basement bedroom carpet with contaminated shoes
- They missed wet baseboards which we discovered days later.
- They came unprepared without any type of air scrubber.
- Most of all, they stole our peace of mind in regard to the health of our home.
- Within days, I had another company out to swab the mold and discuss the situation in our home. We discovered that the mold is Chaetomium, which is not only allergenic but toxigenic with recent research showing it can lead to neurological damage of the myelin sheath, infections and autoimmune conditions.
- As a mother, I take the health of my children very seriously- this is why I hired professionals to do the job right. I’m willing to pay more than most for a company trained in the best industry practices- this ensures peace of mind for the health of my home and family. I didn’t even ask for an estimate, as I was certain I’m willing to pay the price for an IICRC certified crew. The service we received was negligent, it’s unfortunate that Paul Davis claims to uphold a standard in which they fail to follow.
- I exchanged emails with their adjuster who eventually stated that they were unaware there was a potential mold issue before sending a crew and therefore offered a $500 discount. Considering I had explained the situation to both the phone answering employee and the crew when they arrived, this is unacceptable. Also, IICRC certification standards state “If restorers encounter mold growth during the course of the restoration project, water damage restoration activities that may disturb the mold should stop until such time that the area of existing or suspected mold contamination is contained. Further drying and mold remediation in the potentially contaminated area should be performed by trained remediators following the current edition of the ANSI/IICRC S520 Standard for Professional Mold Remediation.” Even if they had zero knowledge about the situation they were entering, their eyes and noses could detect the situation and the IICRC standards I quoted above should’ve led them to the proper steps to ensure the health of the home.
- I have since reached out to their General Manager and I have not received any response for how Paul Davis would like to take responsibility for the damages they’ve caused.
It’s unfortunate that I have to leave this review, but it’s disheartening to know that others may have also received incompetent service and may not be aware that Paul Davis has potentially compromised the rest of your home while providing negligent service. I suggest reviewing the IICRC guidelines if they have provided previous service for you involving mold, therefore you can assess any potential cross-contamination they may have caused in your home as well.
If you are searching for water restoration services, save yourself the headache and avoid Paul Davis.