- 1985 Goodrich Plaza Dr, Santa Fe, NM 87501
- Residential Roofing
- Licensed & Insured
- TPO Roof
- Flat Roof
- Shed Roof
About the Business
What people say about “Goodrich Roofing of Santa Fe”?
Customer feedback regarding Goodrich Roofing is generally positive, with many reviews praising their responsiveness, professionalism, and quality of work. Customers frequently highlight the team's willingness to provide clear communication and timely service, ensuring that issues such as leaks are addressed promptly. However, there is a notable negative review concerning a perceived decline in service quality over the years, particularly related to a previous roofing job that led to leaks. Despite this, the majority of reviews reflect satisfaction with the company's services and commitment to customer care.
What Users Like The Most
- Very responsive. Professional. Answers to my questions were clear.
- Excellent work, on time. Meticulous cleanup.
- Ricardo and his team were extremely professional and reliable.
- The Goodrich Roofing team did a great job for us.
- Ricardo is honest and extremely helpful.
What Users Like The Least
- I have used Goodrich for over 20 years... they had been responsive and professional... however, now stated he thought it would be better to re-roof the entire section.
- After some heavy rains last month I had a small leak in the living room.
- A canale leak caused huge damage and Ricardo (and two of his crew) were so responsive but it shouldn't have gotten to that point.
Recommended Reviews
Very responsive. Professional. Answers to my questions were clear. Quote was acceptable. Gave suggestions and recommendations. I chose a different type of roof.
I have used Goodrich for over 20 years. Until recently they had been responsive and professional. A little less than five years ago they re-roofed prior to the installation of a solar power system. After some heavy rains last month I had a small leak in the living room. I called Ricardo Sanchez and as has happened in the past he showed up promptly. He inspected the suspect area and said he thought a patch would work. He said he would provide an estimate the next day. And he did. However he now stated he thought it would be better to re-roof the entire section which he had re-roofed slightly less than five years ago; at a cost of $13,000 plus unknown costs to remove and replace the solar panels and AC unit. I asked in an email if there was some other solution to consider, especially as there was a nominal five-year warranty in force. I heard nothing for several days. I sent another email asking if he had received my previous one. He replied: "Yes. Messages received." Nothing more. No other replies for several days. I again sent an email asking why there was no reply. He replied, to my shock and amazement, that his lawyer told him that he should have no further contact with me! I have no idea what this is about and what he is thinking. I had no idea about suing him--then! I have now contacted another roofing company and discussed my situation with them. We are going to proceed with some testing. I have put Mr. Sanchez on notice that if there does appear to be an issue with his previous work, especially given its recency, I may well consider bringing suit. I am astounded at his rudeness and unprofessional attitude. I never expected it based on our earlier business relations. I still have heard nothing from him.
Ricardo of Goodrich Roofing was professional and timely. I trusted the work he and his staff did on my roof. This is the second time I have used Goodrich Roofing and I will do so again, as needed.
- 1985 Goodrich Plaza Dr, Santa Fe, NM 87501
- Residential Roofing
- Licensed & Insured
- TPO Roof
- Flat Roof
- Shed Roof