Gerry Raymond Chrysler Dodge Jeep Ram of Brookville

I am not one to write bad reviews but unfortunately my experience with this dealership took away my excitement of buying a new vehicle. I will say I was happy that they were patient with me and my husband during negotiations and understanding car loans. Although we enjoyed our salesman, our overall experience was slow moving, unsorted, and a bit frustrating. We put money down on a Monday to hold the vehicle to purchase it on Friday once my husband got home. It was acknowledged that we wished to have most of the paperwork ready that Monday to be able to sign and go on Friday. Friday came and I was told the paper was not saved and they were waiting on the bank (which I understand is out of their control). During our 3 hours of waiting we were told our vehicle was being detailed and they like to make sure we have a nice clean vehicle. We agreed. Although I felt it should have been detailed sometime earlier in the week to be parked and ready to go for Friday. We finally sign paperwork and they say we are good to go but no car to be seen for another 10 minutes. In that 10 minutes they say they forgot to ask for our cash down after paperwork was already complete then claim 1k was missing, I had to remind them I gave that to them Monday… Finally our vehicle comes out front and the kid gets out and goes to the backseat to take the window sticker off… we are in a hurry to get back to our young kids so we leave. Once we are all settled and finally look over the vehicle, it is clear it was not detailed. There was another front sticker still on, a candy wrapper in the front cup holder, crumbs in the seats, and more wrappers and even earrings in the backseats. Our salesman called me today and asked how things were. I said good besides the lack of detailing and how I was disappointed in my findings. He apologized but no offers to bring it in for a detailing or future free detailing. I figured maybe he had to ask his superior before making such promise but no call back was received today. I am happy with my vehicle and our deal we received which is why we continued the sale but overall not a great experience for us.

Lesson we learned the hard way frI'm GERRY-RAYMOND in Brookville Pa...
Mid-January we purchased a new 2025 1500 Ram from Gerry-Raymond in Brookville PA.
We had the truck for about a week, less than 250 miles and a fuel injector failed.
Gerry-Raymond had the truck until mid February to replace the injector and spray a bed liner (paid for at time of purchase).
The GM said "let us show you what kind of dealership we are".
The truck was returned, we had the truck for about a week and the check engine light came on (a Saturday). Called GR GM, promised Monday pick up, called Tuesday to remind them to pick it up...
They picked up the truck Tuesday, took a week to identify the problem (oil pump would not go to low pressure mode).
Replacement part is obsolete in the Ram system.
April 1st GR took back the loaner vehicle and the GM would not take our calls, threaten to come with State Police if we didn't give up the loaner.
It's currently April 14, no loaner, no truck, no call, no repair....
We bought new to not have these problems...
BUYER BEWARE, AVOID GERRY-RAYMOND IN BROOKVILLE PA, and Ram launches new platforms with obsolete parts...
Truck is less than 500 mikes, RAM customer service will not do an exchange...
After the sale they WILL forget who you are....

The staff and finance manager were nice to work with - and the detailer did a great job inside and out. Thank you!

I purchased a 21 Jeep Grand Cherokee back in October and when I did they said there is new rotors and brakes on the rear so of course I notice the rotors being new and no one puts new rotors on a vehicle and puts the brakes that have over 36000 miles on them back on do they. Well guess what yupper new rotors and used brakes pads. I went to get my Jeep inspected last month and it wouldn't pass due to the rear brake pads being worn out. So I paid to have those replaced lucky I didn't wait till May when inspection was due to run out to have the inspection done or the rotors would of needed replaced also. I put less that 3000 miles on this Jeep since I purchased it from Gerry Raymond. So again I e-mail Ryan who was the sales person I worked with I got negative results. So I e-mail John Wiley Sales Manager with photos of the rear brake pads and ask just to pay for brake pads and labor and he got right back to me and asked me to send the receipts which I did. I e-mailed him and ask if he received them and he stated, "Got them thanks". That was March 20th. I have not heard back so I e-mailed John April 2nd asking if he had done anything about the brakes and no answer. Again Customer Relations stinks and I don't like being LIED to..

They passed my car for inspection with two bald tires that they had just rotated. Tires had broken belts and the tread was cracked. Car was in need of an alignment and I was not notified of that. I have filed two forms and have not even got an apology. I will not be taking my car back there for service. I will take it to the shop that showed their concern for my safety. If I could have I wouldn't have given them any stars.

They were very accommodating. We have been on the car search for months. This dealership was able to work with us and get us in a car in no time!

Barak Googel and Erik Roth at Gerry Raymond were excellent to work with from beginning to end. We have bought several cars from out of state over the years and this was one of the best buying experiences we have had. They definitely went the extra mile - literally!! Thank you guys!!

David and Shannon Skelton

Purchased three vehicles from them and all came with the lifetime power train warranty and got a good deal on all three. The service department has well trained techs and can take care of all your service needs.

Worked with Erik and Barak to surprise my (now) wife with a brand new Jeep for our wedding day. Reached out with them to see what would be a good and safe new car for her. Drove 3 hours each way to work with Gerry Raymond's team and would do it again. She loves the Jeep! Happy wife, happy life right?

I want to thank Ryan Radaker And Gerry Raymond Chrysler for working with me on my purchase of my 2021 Silverado truck. Ryan went above and beyond to help me get the deal I wanted and a few miscellaneous things I ask for with the truck. They took care of everything I ask and I'm very pleased with Ryan and the sales team. If your looking for a new or used vehicle I highly recommend Ryan and the Gerry Raymond sales team. Thanks again.

If i could give -5 stars i would, took my car there for an insurance claim after hitting a deer. They not only didn’t fix the issue but they caused more damage. After taking my vehicle to a different garage they found that gerry Raymond used zip-ties to hold things.

They had to do warranty work that they didn’t wanna do and took over three weeks once they started on the car. They had to change the oil in it once it was fixed…. it’s been a few months I went to change it at home and took three hours to get the filter off bc someone put in on so damn tight the filter was actually crinkled! That is on purpose bc it takes way to much effort to do that putting a oil filter on. And for the record the vehicle is back to doing what it was before they fixed it so the bandaid didn’t last long.

We are very satisfied with the services provided by the dealership during the purchase of our Jeep Renegade. Michael was super helpful at every step of the process. He provided all needed information fast and efficient. There were no delays during the pick up of the car which was a huge bonus since it was a long ride home after that. The car was in perfect condition. It’s a dream come true!

Bought a 23 Ram Cummins from Micheal he was very professional and went above and beyond to help me get the truck! Also pricing was very good for the truck great dealership!

Highly recommend Raymond CDJR. Fair negotiations and great price on a HD Ram. Derrick was great to work with, reasonable and very accommodating during my out of state purchase. Go see Derrick for your next CDJR purchase.

To Derrick,
Hey dude, thank you for the sale
I’m super excited about this vehicle. GOD truly is amazing and made me wait a whole long time for the perfect match. Even after many buy attempts that fell through with other dealerships.
I appreciate your services from keeping me updated to even coming to pick me up from the airport.
You did an amazing job with the sale .
You checked in on me more than any of the other dealerships and even wished me happy birthday. Appreciate the birthday wishes more than you know.
Thank you again
Have a blessed year ✅.

To owner,
Keep this gentleman on your team and he deserves a raise! Your staff is A+++ down to the welcome ness from all who were there when I picked up my vehicle.

I will be shopping here when the time comes for an upgrade.

Disappointed. I made a 7 hour round trip on the basis that a car was in excellent condition. The vehicle was competitively priced, and I was told it was due to being a smoker’s car. I asked for pictures, information, etc., and the salesman G.B. obliged. I asked for pictures under the car and was told the service dept was busy and couldn’t get the car on racks to get pictures. Perturbed, but still interested I offered a deposit (Tuesday) and said I could be there Friday (today 12/15/23). I made the long trip down to find a car with scratches, scuffs (not all minor) paint blemishes, deep scrapes through the paint, a dent in the tailgate, and oil leaking from somewhere underneath in addition to an interior nightmare (filth and pet hair). The sales guy said, “I sent you a picture of the back and thought you’d see the dent” (see attached)- this is the photo he assumed I’d see the dent in. Note the sun glare, and his reflection…. Maybe I’m unreasonable for thinking a salesman would consider the distance I’m driving and offer up that information in an email, or perhaps a close up photo of the damaged areas so it was obvious to me. Honesty goes a long way with me. Concealing information is a great way for negative feedback and a non-customer. Anyway, I continued looking at the vehicle and I opened the drivers side back seat door and said, “Greg, did the previous owner have pets (after seeing pet hair on the bottom backside of the drivers side seat) ”? “No, he responded”. “Was the car detailed?” I added. “Yeah, I’m pretty sure”, he responded. I leaned down and looked under the seats and there was paper from previous owner, and a ton of pet hair. I handed him some (pet hair) and he said, “he (previous owner) never said anything about having pets”. (Obviously he wouldn’t say that, but ok). I looked at the center console, dashboard, everywhere, and there was dirt and dust all over. This thing wasn’t cleaned AT ALL. Greg kindly opened the hood for us and we began a thorough inspection. The top looked fairly clean except the superglued cable the previous owner attached to the battery stemming out the front of the hood to plug in the battery. We climbed underneath and found mud and dirt caked onto all 4 wheel wells along with straw (field). I looked at Greg and jokingly said, “this must’ve been used as a farm vehicle”. He said, “yeah, he mentioned he had a tractor”. Again, mud caked all over and the service department said it was power washed. Not buying it. I showed Greg everything I saw. Greg stepped away for a few minutes and came back with a pamphlet noting a free lifetime powertrain warranty that comes with the car (through a third party), and gave it to us. Continuing on, we crawled underneath and there was a massive amount of oil on the bottom side of the intake manifold. No idea where it was coming from. Axle seal? That’s when Greg offered to take it back to service and throw on a lift. We were invited back also. Every service technician came over and looked at it. Nobody knew where it was coming from, but everyone agreed it wasn’t not normal. The sides of the intake were dry, it wasn’t coming from a gasket, it wasn’t spillage from filling oil without a funnel, nada. We didn’t even go so far as to test drive it. We finally went back outside after seeing enough. We talked about how the car wasn’t prepared for showing, leaving all of the dents, scratches, etc. not communicated in the photos and only assuming I’d see them on the pictures etc. at the end of the day- I expressed sincere interest, provided my credit card over the phone, gave several days notice of my arrival, and I don’t feel like anyone there cared whether I bought the car or not. Complete lack of care, preparation, pride, etc. I would’ve been embarrassed to present that car in that condition aside from the mechanical issues. Can you all spot the dent below- don’t confuse it with his shadow (hint/hint). Now, would you have seen it if I didn’t mention anything about a dent? I’d have told you before you made a 7 hour round trip- no ASSumptions!

This dealership is the best.from the sales team.to the service department. They go the extra mile to take care of there customers. Can't not say enough good about there dealership. Loved this place.

Excellent service! Chris Monticello is top notch and an asset to this dealership. VP Chris Saraceno knows how to run a business and his customer interactions are an asset and impossible to find in this business. Highly recommend

Very helpful staff from sales to finance. Even after the trade they were very responsive to all my questions and assisted me with any issues I had. Nathan was our sales consultant. Very caring throughout

Easiest experience by far and most pleasant. The people there are not pushy and really are caring and helpful. I will recommend them and will go back again when it's time. Thank you so much!!!

Wonderful customer service! Came in 150 less than quoted!! Worked with Warranty Co.in an excellent fashion. I have used them 3x...HAPPY!!!!!! Excellent Service Department. RARE....ty sooo much! Chrysler 200....UPDATE!!!Needed them again 8/2024, and they were EVEN BETTER THIS TIME!! Came in less than quoted price!! Really good people.

Beat dealership around. Smooth experience with knowledgeable sales team. Worked with me to get to a number we agreed on and it was easy after that. The staff is great! I will go back with the wife for her car soon.

Great people....we were on vacation and headed home when my hood latch broke. Hood wouldn't stay shut. Stopped at Gerry Raymond dealership to see if they could help....4:00 in the afternoon. The service tech came out to try and fix it but it was unrepairable. ...they got me in the next morning first before anyone. 30 minutes we were in and out. David Anthony, Jason and Jen were so helpful. Highly recommended these folks. Thank you for making our vacation a little easier.

Really sorry to post this review for a dealership. I'm sure they are great. I hate the "Heart Like a Truck" commercial for RAM trucks so much, that I feel like I need to take it out on some one. Please, please, For the love of God, fire the advertising agency that came up with this, and please, please, for the love of God, quit playing this commercial every 5 minutes on TV.

I can’t say enough good things about Gerry Raymond! I just traded in my Toyota to lease a new jeep and I could not be happier with the car or my experience at the dealer. Hands down the best experience I’ve ever had. Mike was my salesman and he was the absolute best! So nice, knowledgeable, and he really cared about making sure I was happy. Amanda in finance was absolutely wonderful as well. Everyone worked together to get me to a number I was happy with. Im excited to continue to do business with them!

Very friendly and kind hearted employees and very nice to talk to about your vehicle they treat you very well i would recommend any one to come here best experience i had with a dealer ship and any time i need my vechile worked on this is the place to come highly recommend it

This body shop just fixed my Cadillac XT6 and did an AMAZING job! Gerry is the nicest guy and has such an amazing staff. The body shop was so easy to work with and so quick to respond to any inquiries I had. Their customer service is great and the repairs they did on my SUV were even better! I highly recommend them!

That Tyler Anderson really knows how not make somone feel good about themselves it was like a therapy session and buying a car all in one… amazing job 10/10 recommendation

I worked with Amy & she helped me look for a car that was the right fit for me. She was amazing to work with!

I worked with Amy Aaron and she was great!! Super easy to work with. Will recommend her to everyone I know!!

I just purchased a brand new Jeep Compass from Gerry Raymond. I had a wonderful experience with the help of Amy in finding the perfect car. Thank you Amy for all the help!!

There sales people were helpful and attentive to my questions especially Robert! I would recommend this dealership to anyone needing a quality new or used vehicle!

Great customer service! The whole sales crew was helpful and knowledgeable and would recommend to anyone! Thier sales person Robert was great!

I had the best experience with Amy. She was friendly, knowledgeable, and so helpful while leading me to make the right decision of my next vehicle purchase. Will absolutely use her and recommend her for any future dealership needs!

Best place to buy a car. From the sales, service, the managers, and the owner this place makes it simple and easy. No other place to buy a car and service it!

Blew away my expectations. This is how to run a dealership! Hooked us up big time. I'm definitely coming back every time we need a new vehicle!

Best in the business. Would highly recommend for anyone. Staff is extremely professional and accommodating. The cars are the best - I’ve never had a problem.

I’ve always had the best experience purchasing my cars through Gerry Raymond. Best cars at the best prices and no need to shop Around. Saves you the time energy and money. My one stop shop for all my car and service needs. I will be a life long customer even when I’m 3000 miles away. Still the go to guy! Thanks Gerry for the best and easiest Experience always!!!

This is a decent dealership with a good selection of ram and dodge vehicles. I have bought parts here in the past. The sales dept. got me what I needed without issue.