Gallup Lumber & Ace Hardware

Gallup lumber is a friendly and a place to get all your lumbers and your supplies The people there are very friendleigh and they're always helping. I'll in asking questions if we need help. Thank you gallup lumber for all your help.

I purchased two pricey Yeti tumblers. They provided the lids until after the transaction was complete. The lids were stretched and badly scuffed. I overlooked the "no returns or exchanges" sign regarding Yeti products. So they refused to refund me. This tactic seems to trap customers into their purchase.

I informed the manager to display a sign that notifies the customer to inspect the lids before they purchase Yeti cups and she mentioned that she will; but, I am not sure if she will follow through.

PLEASE REVIEW 100% OF YOUR ITEMS BEFORE YOU PURCHASE.

The employees seem to have an unfriendly attitude about them,no help with getting nails and wood screws ,the person thier just look at me.The chain saw personal was rude ,needed 18 ' chain,wasn't sure of I was given the right size, so I questioned the person that was helping me,he fired back what it says on the box is what you get

Needed keys cut, actually found an awesome selection of key marker, color thingys, which are pretty helpful if you got a buncha keys, like I do Great service

I recently bought a portable air cooler from here and it was broken. I tried notifying the staff where the deficiency was and they ignored it. They sold me a broken item and refused to give me a refund even though the cashier told me if there was a deficiency, I would get a refund . Their staff was not very friendly or understanding upon arrival. I used to hear good things about Gallup lumber but due to poor customer service my experience was disappointing.

Much rather shop here they offer everything that home depot or lowes carry , the prices are comparable plus knowable staff that is easy to find in the department well organized they delivered to us in bluewater.
I recommend stopping by you won't be disappointed

I went in to try to fix a cabinet clasp in my RV. I really needed a very small piece if wood. I went into the lumber yard and 2 guys helped me find an offcut piece of plywood which they cut to size for me. I was so grateful, but they didn't want any payment. I can honestly say that the advertising tag line for Ace, helpful hardware store, lived up to it reputation. Thank you guys do much

They were lacking what I needed, which is a small propane bottle... The kind that looks like Hairspray. Lol. It's for small grills, it's designed specifically for THAT grill.
It's in Window Rock Ace's though. Gonna check that place now.

I live in Arizona & travel to Gallup N.M. to get materials. Home Depot isn't carrying alot of things anymore. I can count on Gallup Lumber/Ace Hardware most the time to get what I need. Thank you all.

Always my first choice when it comes to local hardware stores!

Exceedingly helpful, cheerful and courteous employees. They carry the hard to find items I need that the other places typically do not stock.

They need to get more helpers and stop being so lazy on do there job, mostly the one in the key section. It took so long for the person to come when all he did was sit in the back and did nothing, they said they called him but he never came. Get better helpers honestly. Waited over two hour on him to come.

I did not realize there was chainsaw repair here. I've been taking my saw in for checkups. Sharpened my chains as well. I'm so happy I found this here. Now I have a place to go to troubleshoot my saw issues.