- Contoocook
- Industrial Roofing
- Licensed & Insured
- Metal Roof
- Flat Roof
- Hip Roof
About the Business
What people say about “Forever Metal Roof Company”?
Customer reviews reflect a concerning trend regarding the company's customer service and communication. Many customers report significant delays in project timelines and a lack of responsiveness when issues arise after installation. Complaints about uncommunicative practices, particularly regarding project updates and follow-up on issues, are prevalent. While some customers had successful installations, the overall sentiment leans towards frustration with the service provided post-payment.
What Users Like The Most
- The crew were the most respectful workers I have ever seen, showed up early, stayed late.
- Forever Metal Roof stands behind their workmanship and product. They can be trusted to do an excellent job.
- Everyone at the company was an absolute pleasure to deal with and the lead installer was meticulous.
- The finished roof is of excellent high quality, and is very professionally installed.
- We would totally recommend Forever Roof Company.
What Users Like The Least
- Poor service after the job is paid for. Made several calls, each time being told we'll look into replacement piece and call you back.
- Each month we get told it’s going to be delayed. The excuses change each month.
- Communication and follow-up have continually been quite poor, starting with all of the materials being dropped in my driveway without any communication.
- I am seriously not impressed with what they call customer service.
- They use subcontractors that are extremely unreliable.
Recommended Reviews
Poor service after the job is paid for. Ice damage due to improper installation. Made several calls, each time being told we'll look into replacement piece and call you back. Never received one call back. Finally said they had the piece for $50 and I would have to get it. Asked Jacqui if the end was hemmed and she said "Yes". Well of course, it wasn't hemmed and after driving an hour there (2 hours RT) and wasting my time I told Jacqui I was not happy with their business due to the runaround I had received literally over three weeks. She stated she didn't remember asking me if it was hemmed and I told her it was because she didn't listen. She apologized and said she would have the piece hemmed and deliver it Monday herself. I went home and took a close up picture of the hem to make sure they got it right. Then I get her email...
Perhaps ironic that’s the only pic I didn’t get until today, however I was supposed to “know” that was hemmed??? After your visit here this morning, speaking to me the way you did, saying that “ I don’t listen”, speaking about it all with my CEO, I will not deliver that piece to you, if you still want it, its comes as is for $50 you pick up. You clearly have no idea the number of calls that come through my office on a daily basis and I can possibly remember every word of every conversation!! However I do my best, always easier when treated with respect and full explanation of what you were looking for!
Jacqui
I responded to Jacqui's email and asked her to have her CEO call me. That was 4 days ago, no call.
I would not use them or recommend them.
We put in a deposit on a metal roof in July, each month we get told it’s going to be delayed. The latest date is February 21st. The excuses change each month from their supplier to our color being unpopular, but never their fault. Our antique barn which we have spent time and money restoring has not had a roof all winter while this company took our money and has given us nothing but excuses. Buyer beware, we are now fighting to get our deposit back so we can find someone who can actually put a roof on the building before anymore damage is done. Before you put in a deposit know the contract states you have 3 days to get it back before you are locked in.
Majority of metal roof has been quite good after 10'ish months, including over the winter. Communication and follow-up have continually been quite poor, starting with all of the materials being dropped in my driveway without any communication in advance. There were some delays as the project went along and I frequently struggled to get a hold of anyone to answer questions. Now I'm having gutter issues as rain runs down the valleys so fast it overshoots the gutters - sadly I was informed after a few weeks of waiting that they can't do anything...not helpful. Would find another provider.
Company Locations
Head Office
Branch Offices
- Contoocook
- Industrial Roofing
- Licensed & Insured
- Metal Roof
- Flat Roof
- Hip Roof