- 1613 E Terra Ln, O'Fallon, MO 63366
- Commercial Roofing
- Residential Roofing
- Financing Available
- Free Estimates
- Licensed & Insured
About the Business
What people say about “Faszold Heating and Cooling”?
```json
{
"summary": "Customer feedback for Faszold Heating and Cooling is predominantly positive, with numerous reviews praising their prompt and professional service, especially during emergency situations. Many customers express satisfaction with the quality of installations and the thorough communication throughout the process. However, a few users report issues with the booking system and concerns about transparency regarding charges. Overall, the company is recognized for their skilled technicians and responsive customer service, although there are some criticisms related to customer experience.",
"liked": [
"From my very first contact with Faszold, I was met with a warm and friendly response.",
"They provided a high-quality AC unit quickly, installed it professionally, and treated us with genuine kindness.",
"Joe was extremely professional and helpful. He was clearly honest and knew what he was doing.",
"The install crew was very good, friendly and knowledgeable. Overall, a very good experience!",
"Excellent customer care. Explained everything very well. Was patient and friendly."
],
"dislaked": [
"I tried booking online with Faszold, but the page went blank when I submitted the request.",
"They will sell you on things that don't need to be replaced and charge you an insane amount.",
"They gave a 4-hour window from and still showed up 45 mins late.",
"DO NOT CONTACT THEM. By far the worst experience I have had with any service provider.",
"The technician simply took some
Recommended Reviews
**⭐️⭐️⭐️⭐️⭐️ Outstanding Service and Professionalism**
From my very first contact with Faszold, I was met with a warm and friendly response. Every team member—from the receptionist to sales and service—followed through on their promises with professionalism and care.
When my AC failed, I was in a tough spot. My family was stuck in a hot, humid house with a serious risk of mold. I needed a fast solution, and Faszold delivered. They provided a high-quality AC unit quickly, installed it professionally, and treated us with genuine kindness throughout the process.
I have nothing but positive things to say about this company. Their reliability and customer-first approach truly stood out. When it’s time to replace my water heater, I’ll be calling Faszold again without hesitation.
Please pass my congratulations to the team—especially to Mike and Corey, who performed the installation. Their work was exceptional and deeply appreciated.
La’Quan was awesome. Our drains have been working perfectly since his visit. The booking process is what I was unhappy about. I tried booking online with Faszold, but the page went blank when I submitted the request . . and I never received any kind of confirmation . . . so as far as I knew, the booking never went through. Much to my surprise La’Quan from Custom Aire Care shows up on my doorstep the next morning. Feels a bit misleading. When I could potentially pay a company hundreds or even thousands of dollars, I want to be sure they are a company that I can trust. And I’m still waiting on the quote to solve my ventilation problem. So five stars for La'Quan and three for the company.
Both Kent & Thomas were professional, informative and courteous while installing our new a/c. They were quick and provided much-appreciated cooling during the heat spell.
- 1613 E Terra Ln, O'Fallon, MO 63366
- Commercial Roofing
- Residential Roofing
- Financing Available
- Free Estimates
- Licensed & Insured