- 7938 Town Square Ave, Dardenne Prairie, MO 63368
- Commercial Roofing
- 24/7 Emergency Repairs
- Free Estimates
- Licensed & Insured
- Slate Roof
About the Business
What people say about “Crown Exteriors LLC”?
Customer feedback for Crown Exteriors is predominantly positive, highlighting the company's effective communication and exceptional customer service. Most reviewers appreciated the promptness and professionalism of the team, particularly praising the project managers for their guidance through insurance claims. However, one customer raised concerns about the communication skills of a project manager, noting issues with scheduling and notifications. Despite this isolated complaint, the majority of reviews emphasize high-quality workmanship and responsiveness.
What Users Like The Most
- I highly recommend Crown Exteriors! They were extremely courteous and their work was high quality!
- BJ with Crown Exteriors is AMAZING. He’s honest, responsive, knowledgeable and easy to talk to!
- The crew arrived, were very hard-working and respectful, leaving absolutely no mess or debris in the yard.
- Keith was wonderful to work with! He was very prompt in responding, professional, and helpful through the process.
- Bryan walked us through all the details and was patient with our learning curve with the process.
What Users Like The Least
- The communication skills of the project manager we worked with were terrible.
- He rescheduled the appointment with insurance without letting us know.
- Over 4 text messages I said I prefer text and email. Obviously not enough until finally in email I sent.
Recommended Reviews
I highly recommend Crown Exteriors! Recent storms damaged portions of my roof and siding. I contacted Crown and, within 24hrs, they were able to come out and make the necessary repairs. They were extremely courteous and their work was high quality!
BJ with Crown Exteriors came out to check my roof because there was a lot of ‘roof gravel’ on the ground after one of the big storms. I heard they ‘tell the truth about your roof’ and thats exactly what happened. Turns out it’s not an insurance claim but a warranty claim. Thanks BJ!
Would not recommend.
Price competitive, crews that completed the work were friendly.
But the commutation skills of the project manager we worked were terrible.
He rescheduled the appointment with insurance without letting us know.
For both the shingle and tin roofs they replaced the crews show up without the confirming date and time first (I work from home).
Over 4 text messages I said I prefer text and email. Obviously not enough until finally in email I sent:
"Good afternoon.
We have had some communication issues to which you have apologized. To help prevent any more, I would prefer text and email communication exclusively.
Reminder: please don't have people show up to my house without my knowledge/confirmation.
Thank you."
The project manager responded:
"I will do that!
Thanks! "
Unfortunately the new tin roof they put on then had a leak. So I texted and emailed the company trying to talk with someone different. A production manager texted me saying:
"I will first get my staff down there this week to address leak.
Will confirm time tomorrow
Text is fine..."
And today June 18th 2025 a crew showed up to my house.... Unannounced again, without a confirmation.
As of today they still have to replace my siding. Really not looking forward to it. I hope and pray that I get a confirmation text before the crew comes, but I won't hold my breath.
- 7938 Town Square Ave, Dardenne Prairie, MO 63368
- Commercial Roofing
- 24/7 Emergency Repairs
- Free Estimates
- Licensed & Insured
- Slate Roof