Family Tree and Home

Nick and his crew arrived at our house within two hours for emergency tree removal when a tree fell on our house during a winter storm. Not only did they clear the debris, but they repaired and replaced our roof and took down more trees that could be problematic in the future. Their work is extremely detail oriented and communication was seamless throughout this stressful time. We are very happy with our choice to work with Family Tree and Home, and we plan to use their services for additional home improvement projects. Thanks, Nick!

Nick and his team are very knowledgeable and great to work with. If you are looking to work with someone who will be fair and perform quality work, make sure to give Family Tree and Home a call.

The Crews from Family Tree and Home are some of the most Detailed and Professional contractors you will Fine and maintain a Safe and Clean work Space

We have worked with Nick for years. They are a great company to work with, we have never had any problems doing business together.

I trust that this company will plow my driveway after a storm. They are dependable and have been plowing me out for over a decade.
The owner is a kind hearted person , a pleasure to do business with.

Family Tree and Home removed several trees downed by storms along my driveway last summer. They were on time, professional and did extraordinary clean up. Strongly recommend this company.

Family Tree and Home is very experienced in tree removal and standing seam metal roofs. They are a business you can count on honesty and integrity.

We love the work that Family Tree and Home has done for us! We will always come back for any job that they can do!

Family Tree and Home have been plowing my very difficult drive way for several years. They always arrive on time and do a great job. I know that I can count on them.

Was very happy with the crew and the work they did with removing damaged trees from my property. They also left the work area cleaner than I expected. I would definitely use them again

The Family Tree and Home crew has done extensive work on two of our houses - roofs, repairs, painting and tree work. The work on the houses lasts well. Nick is particularly responsive to unexpected home problems to which our 200 year old home is quite prone.

Nick & his company have been doing all of my families work for years now . He continues to be reliable , well priced , & consecutively exceeds our expectations. If you want a reliable company then hire family tree & home.

We received a quote within a day or two of our call. The work began right away.
Had an employee issue we discussed with the owner. They came back the following day, finished the job correcting a couple of things that needed correcting and went above and beyond to please us by doing a couple of extra services.
We highly recommend them!

There’s nothing this company can’t accommodate. They will work with you and ensure your satisfaction. They are my go to when making a recommendation.

I am very pleased with Family Tree and Home. Their work is excellent, always on time, clean and prompt to respond to any of my questions. Definitely will call them again for my home repairs.
I love my new deck

Nice guys, professional and responsive. Worked hard all day to complete the work, I was very satisfied with the outcome.

Nice guy but strung us along for a couple months.

Came out, late, and took measurements. Calls the following week saying has to come back out because the measurements were lost. Rescheduled. I called him 30 minutes after appointment time and he forgot and Rescheduled. Repeat of the same situation, call after 30 minutes, you forgot. Rescheduled again. Received a call saying that he's stuck on an important estimate... Obviously more important than us. "He'll understand if you need to find a different contractor."

Dude, just nut up and run your business. You're no longer interested in making the house handicap accessible for my disabled wife.

Ultimately, just too nice/ (cowardly?) to say "I'm too busy to do your job, go find someone else."

Now, we've lost a couple months of lead time starting the process all over again.

Points for nice, though.

Utterly unreliable. They made 6 appointments to come to give me an estimate to clear my driveway and kept none of them. They called to cancel the first 4, although they cancelled #4 45 minutes before they were supposed to arrive. For #5, they said that they called, but my phone and voicemail say otherwise. For #6, they simply didn't show up. Imagine if you actually had to have your driveway plowed.

Messaged Family Tree and Home on Facebook to have them come out and replace a fascia board. After multiple failed communications and an apology from the operator of the facebook page, I was told that I would be called to schedule an appointment.

I explained in my messages and during our call that I was looking to have a fascia board replaced, and if that went well, that would would like them to demo two apartment units at the same property. They agreed, and we scheduled a date two weeks out. Long time out to schedule an estimate, but hey, I get everyone is busy, no biggie.

Today, 2 hours before our estimate appointment (and hours after I confirm my appointment with them), Nick calls me to tell me he's too busy to come out to do the fascia board estimate, and that he's not interested in the apartment demo work either; calling it "a carrot being dangled in front of him".

Sorry, but there's no carrot being dangled. At the time of this review, Family Tree and Home has 10 reviews and a 3.7 star rating on Google. Trust is earned, not assumed. I did not ask for a "deal" on either job. I was happy to pay fair market rate for the work completed. If the work was done well, there would be more. That's simple business. If the job was too small from the beginning, Nick could have spared all of us the hassle by just saying such at the beginning.

No customer does repeat work with poor service providers, that goes without saying. Thank you for saving me future headache by showing the (lack of) professionalism that you operate with from the very beginning.

I'm a solar consultant and if I ever have a customer in need of a new roof before going solar I always go with Nick. His crews do fantastic work, very professional quality, great pricing and it's a pleasure working him. Highly recommend Family Tree and Home!

Best people for the job in the area! Helped me remove a tree from my car and snow from my driveway in a crisis! Highly recommend, very polite and professional.

Mr. Southwick and his team did an absolutely phenomenal job on a tree at my grandparents house in the center of Belchertown. Quick to respond, quick, accurate, professional work, more than fair pricing. Extremely satisfied, would highly HIGHLY recommend to anyone with large or small projects!

Family Tree & Home takes a genuine approach in solving your problems and getting the job done. Surprised to learn how much more than "just Trees" they do... Looking forward to getting my Dream Deck done soon!
Thanks for all your help!