Window World of Western Massachusetts

We just had 6 windows and a patio door installed in a summer cottage. Brian arrived with 3 other guys right on time. He asked if I had any questions and they covered floors to prevent dirt from tracking in. They got right to work and worked constantly from 8 to 6pm. I don’t think they even took breaks, not even for lunch. They were very respectful to us and our cottage. Brian was having a very difficult time installing the door so rather than making a mistake, he called another Brian and he arrived to help. They figured it out and it looks great!! Before they left, all areas were vaccumed and Brian checked every window. All the window stickers were removed and the windows were cleaned. I was extremely impressed with their work ethic and their desire to do the job right. I am definitely a happy customer of Window World of Western MA!!

Ariel and his colleague did an amazing job replacing our rotting French doors with a beautiful slider that lets in a ton more light. Very professional, polite, kept me informed, presented options, cleaned everything up, and did great work. Ariel did not leave without first ensuring my wife and I were satisfied with the work he did.

We recently had 2 new doors and a set of shutters installed. Jeremy and his co-worker did an excellent job. They were professional, but friendly. They were efficient, explained everything and cleaned up like they had never been there! Thank you!

Installers were professional, on time, and left the area immaculate. Ariel spent additional time pointing out all the details regarding the new doors since the door handles and locking mechanisms were different from what was there before. Great experience. Would hire for other projects in the future.

We hired Window World of Western Mass to install brand new 6inch gutters and downspouts on the entire house.
Zack showed up on time and was polite and professional during the install process.

It was obvious that he took great pride in his work and it shows in the finished product.

We would highly recommend Window World and Zack to anyone looking to get new gutters for their property.

Thank you Window World.

Window World installed 14 windows in my house in one day. There was a crew of 4 installers who worked on a very hot summer day. I liked the service so much that I had them back a few months later to install a new front door and a new storm door. Both installed in less than 4 hours. I highly recommend them.

All employees were very professional. They took time to make sure the windows that I chose were properly installed and that I was happy with the final results.

My experience with Window World was truly amazing. From the sales conference to the Instellation and clean up I believe there is no other company that is as competent, easy to work with or is as thorough. They arrived on time and every aspect of their work was remarkable. Would recommend this company without reservation.

Ariel and the team arrived on time and began working. We had our picture window, dining picture and family picture windows done (floor to ceiling).
Installation went well and I was updated on their progress throughout.
Couldn’t be more satisfied with the windows but definitely happy with the customer service and attention to detail. Will be having siding, additional windows and front door installed by Window World and will ask for Ariel and his team to do the work.
Oliver

Window World replaced the roof, roof windows, and four double-hung windows in our home. The crews were professional, punctual, friendly, and did a terrific job. The company is very focused on customer satisfaction. They kept us informed throughout the process, and made sure we were happy with every aspect of the work. There may be cheaper options for this kind of project, but you can’t beat the exceptional value of Window World’s work. Our new roof and windows are great! I recommend Window World 100%.

Update:

After the roof, we hired Window World to replace our siding. Seth and his team did an excellent job, with great attention to detail and pride in their work. The quality of the workmanship and materials is top-notch. With the new siding and new roof, we are confident that our home will be in great shape for decades to come. Thank you, Window World of Western Massachusetts!

My sister and I recently had our old home and attached barn sided by Seth and his crew. We could not be more pleased. The quality of their craftsmanship was outstanding as evidenced by their attention to detail from start to finish. Seth and the crew were very hardworking, worked well together under Seth’s direction and respected our property. They took great pride in their work. The job was completed in a timely fashion. We recommend highly.

Ariel was great!! The job was done with no mess and under the time he thought it would take. I love Window World!!
We've had them out to do quite a few jobs and always do exactly what they promise!

Our house looks incredible! Jordan and his team did an awesome job! Very focused on detail and making sure everything was perfect. I would recommend Window World to anyone looking for home improvements! THANK YOU!

We are extremely pleased with the work Ariel and crew did replacing our bay window! They were a careful, coordinated team that worked seamlessly and efficiently. I highly recommend Window World.

My wife and I unfortunately had to have a window replaced. Window World made the process fast and efficient. Our installer Ariel was especially exceptional. Would recommend to anyone needing windows.

We recently had all of our windows and doors replaced by Window World of Western Mass and the final result is outstanding. the installation crews were excellent, John, Bryan, Ed, Tim, Kyle, Steve & Isaiah were all professional, respectful, and incredibly efficient in their work. As with any home remodel project, there were a few issues with materials and some delays with the window manufacturer but this is what sets WW of Western Mass apart, they went above and beyond to keep us informed and to minimize any inconvenience. From the design phase and team to the final installation, every member of the team was courteous and professional. We're extremely happy and satisfied with the results and would recommend WW of Western Mass 100%.

From the minute they came to give an estimate, through discussions with people on the phone, to the installation crew we received nothing but professional service. What a top notch organization. We found damage in the garage that was repaired the very next day and did not interrupt the schedule at all. Love our new windows, siding, and gutters. I recommend them for anyone desiring to change the look of their home. Special thanks to Jordan and his installation crew. Who did a fabulous job.

Everyone I dealt with from start to finish were friendly professional and informative. They were on time and did a fabulous job all around and left everything spotless. Thanks to Ariel and team. I highly recommend Window World for window replacement needs.

They were so quick, efficient, and thorough! The experience end-to-end was really easy for us to sort out and the cost was affordable given the circumstances! When we upgrade some more windows we will definitely reach out again! Thank you Ariel and team!

Ariel and his crew were very friendly, the job was a garden window,they did an excellent job. They clean up after themselves like they weren't even here. Would recommend windows world to my friends and family, Thank you very much, Norman

Great result in having Window World replace two entry doors to our house, main double door entry and entry from garage to house. Excellent work by Jeremy and his staff. Good communication, excellent work and job site left clean. Quality of install and materials exceeded my expectations.

Professional and quick. Got our new door installed within a few hours. So happy with the work that was done.

The Window World team did a great job replacing our roof and siding. The job was started on time and completed in a week. The workers were professional and expert. We have received compliments from neighbors about how beautiful our house looks now.

We would like to give a shout out to Ryan,Kyle and Michael for their incredible work putting in our windows! They were polite and neat! They even washed the windows for us! Bravo to such a good team! Liz and Charlie Rogers

Brandon & Zach were professional, humorous and thorough!
I was emotional once the install was completed. The gutters are beautiful!!!
I will upload before and after photos, once you install my garage door and install 2 new windows in my breezeway area.
One of the best decisions we have made thus far!
Can't wait for more Window World transformation...
A & D. Watkins

Just completed a big project with Window World that included new roof, windows, and siding and the quality has exceeded my expectations! The communications from the first meetings with Lanea and Nick, and every walk-thru during the process was professional and clear. Cameron, Bryan, Ariel, Seth and their teams were fantastic! I think we made a terrific choice with WW. They are trustworthy and really know the business well. Their expertise shows!

Everyone at Window World from the show room personnel to installation staff is friendly and courteous. On the day of service, instead of crude language and raised voices, my mother heard crew members saying “please” and “thank you” to each other! Beyond being very pleasant, the team was punctual, skilled, and efficient. Ariel, the leader, was very attentive, willing to stop his work to address any questions or concern, and Jeremy, responsible for insulation, was also very considerate. We would never hesitate to recommend Window World to family or friends!

The crew was very efficient and thorough! They did a beautiful job with the roof install and clean up. Very pleased!

Zach showed up on time. He was very professional and pleasant. Listened to and addressed my concerns about our metal roof. Installed the gutter system as agreed upon and left our site clean.

We love our new picture window. It is gorgeous! Ariel and his crew ( Alex, and Brennan) arrived on time, worked so well together, were thoughtful, and the epitome of professionals.
We ordered another window today due to our appreciation of the great product and Ariel and his crew’s workmanship.

We can not be happier with the new slider Window World installed. Every one we worked with - Tim, Anna, the ladies in the office, Ariel and his installation team - were responsive, customer-focused and committed to ensuring we were 100% satisfied. We highly recommend this amazing team!!

Great experience from the time we entered the showroom through purchasing, measurements, and onto installation. We purchased a sliding door; fire door and two casement windows. Our house was built in 1975 so nothing was plumb anymore. The installer foreman, Ariel, figured out how to make it work and his crew did a great job. They are all, hard working, respectful and thoughtful.
Thank you Window World!

Very informative from beginning of initial home visit review of needs. Then throughout great insight on need visit and throughout waiting period for install date which was on target and presence on-site was impeccable from tear down demo of old windows to install of new ones including their care for our home for protection throughout the install and final clean-up and review of how the new windows work. Additionally, I believe our pricing package was very competitive; as well we were able to finance over a 15 month period.

Received a fair price on 14 windows with outstanding customer service from start to finish. Ariel & his crew provided a great customer experience and were very courteous throughout the day. Highly recommend .

Jordan and his crew were great to work with. Always showed up at a reasonable time and worked a full day. Asked questions and had answers to any questions we had involving the project. Cleaned up at the end of each night and at the end of the project. Very happy overall with how everything came out!

Justin and crew did an awesome job on my roof. They are a very professional company and I have the utmost confidence in their work. I would definitely hire them again for any future projects.

The sliding looks great love love the color the crew was awesome a little rough on My gardens but that's I think they should be okay Jordan and his crew was great good clean up l recommending them thanks guys

I’ve worked with Window World on numerous occasions and have been satisfied with each experience. They are a family operated business and the entire process has always been very smooth. I had all of the windows, a rear entry door and sliding patio door replaced at my home. Each project was completed in a timely manner and all of the members of their team were polite and professional. The install team is very thorough with explaining the project before they start, so you know exactly what to expect. They are very clean while doing their work and their attention to detail always impresses me. Ariel helped on my latest patio door install and he had a great attitude, even though it was a cold and rainy day. If you’re looking for quality work with reliability and professionalism, don’t hesitate on giving them a call.

Excellent project from beginning to end. Great family to work with, crew team also (Seth!), hardworking, attentive, smiling even in all weather conditions. Project estimate came in right on the money, with any additional work and costs alerted and explained realistically and reasonably to me. The house looks great, just the way my Mom and Dad would have liked to see it cared for!

Ariel was amazing. We couldn’t be happier about the service or our new patio door. They went above and beyond. They were knowledgeable and explained the entire process to us. The work was amazing and the end product is beautiful.

Arrived early (so be prepared!). Ryan was the lead installer. The team was fast and cleaned up after themselves before leaving. So nice to have the new windows in.

Window World recently replaced our siding and two sliders. They did a fantastic job. Our house looks brand new and we couldn’t be happier with the results. The entire team was fantastic, especially the installer Seth who was incredibly helpful and answered all of our questions. We highly recommend Window World for siding, doors and windows.

We live in a home built in 1776, and had old windows that were in desperate need of replacing. We decided on Window World and could not be happier with the entire experience, especially our install day! The long-awaited day finally came and Ryan and his crew arrived promptly. Every man on the install crew was friendly, courteous, and professional. They walked us through before, during, and after, and left us feeling like we had made the right choice, 100%.
The crew set up, installed, and cleaned up like a fine tuned machine. It was clear that they were well experienced and took pride in their work and company. We WILL go through Window World of Belchertown with any additional work we need done, and highly recommend them to all! Sincere thanks to Ryan and his whole crew - you’re a class act!
-Aimee Brown & Gabe Gries

I had four basement windows installed in a 130 year old house. Some of them were original to the dwelling.The guys were great and professional. They cleaned up after themselves and made sure my windows were level and plumb when they installed them. They trimmed/flashed them up to make them look neat and to make sure that the rain falls away when it hits the windows.

It was a pleasure working with everyone at Window World, salesperson, staff and installers! Ariel and his crew were very professional and courteous. I would recommend them to anyone needing new windows! What a difference they make! No more drafts and much quieter as well.

Fantastic experience with Window World! From start to finish everyone we worked with was very professional and installation went great. We are enjoying our new exterior doors. I would highly recommend!

Thank you for exceptional work. Ariel managed his crew professionally and made certain that the work was done well. He was very personable and did everything top notch. Clean and well done. I will not hesitate to request him for any future projects and I'm certain that it will happen. It was a pleasure

2nd time using Window World. Ryan and Crew arrived early (very glad for this) in the arctic weather. They were mindful of getting windows in place quickly. Everyone was professional, thorough with the installation and cleaned up all debris and floors.

Just had new windows installed by window world. I absolutely love them. Ariel, the foreman, did such a great job with the installation team. The cleanup was fabulous both inside the house and out in the yard. I would highly recommend this company !

Never ever would I hire Window World to do anything again!!! Stay clear of getting aa screen door from them because they don't back their work and the products they sell are not quality products. They accuse me of the problems with the screen door they installed, which is a complete lie!!! First they installed the wrong door I ordered. Returned with the right one. After completing the installation the worker TRIED to show me how to lock the screendoor. He had a difficult time doing it. Had to lift it up to align it. Should of questions it right then and there. Next the door wouldf not shut properly. They came and tried to fix it. I did hear him say toi the other worker that he thought it was a manufacturing problem. When I called back 2 weeks later with the same issue they said it was my problem and wouldf not do anything more to fix the door. Looking at ther door I notice that the handles were different colors.Outside is silver, inside is gold. They instaalled a showroom door. NEVER AGAIN AND MY ADVICE IS TO STAY AWAY AND FIND ANOTHER COMPANY.

This a complete lie. You are the ones that said the wind took my door, which never happened! I said that the only time the door was held open is when my appliance was being delivered. I know they were so careful and never touched the door. You wanted me to go after them for the cvost of repair and I refused.
Trust me I am willing to pay for any service done on my property. All I wanted is the door to be fixed. As I said you insist that I damged the door. There aare no marks, scratch marks or dents on this door to blame anyone except yourselves.
You are the rudest people/company I have the displeasure to deal with.
Let's not forget that you had to come back 3 times to finally fix the outside panel of the window. You also left a mess on my front lawn from all the cutting of the vinyl and wood. Also took you 3 times to deliver the screens. First only 2 out of four were deliver. Second time one of the screens didn't fix and finally the third time you delivered the screen!!!
So am I a disgruntle customer absolutely!!!!

I cannot express how amazing working with Window World has been from beginning to end. Our house went through a complete transformation with new windows and siding and it looks beautiful. Every single interaction with the employees was always professional, pleasant and friendly. While the workers were here they were respectful and informed us of any situations that they may have encountered. Tim, Grace, Nick, Seth, Brandon and Jonathan were great as were all the other employees working on our project. Even after the project was done I was contacted to follow up on things and check on our satisfaction. I know I have gone on and on but I am beyond impressed with the work they did and how great working with Window World was. THANK YOU

The 3 men that installed our new windows were very nice and did an AMAZING job. We had a problem with the placement of our faucet from a home depot install (never using them again, ever). The windows world assoc was able to figure out how to make the windows fit with the faucet being where it was. These windows have made our room brighter and warmer. We will be using Window World for our upcoming house renovations. I highly recommend them.

Was an amazing experience. The workers were friendly and did a wonderful job and when they left they picked up everything. I will hire them again for more work.

If there was an over and above excellence star I would definitely highlight it. Ariel and the crew were very professional, always making me up to date on what they were doing. Workmanship awesome. Definitely would recommend Window World in a heartbeat!

We are very happy with John and his crew installing patio windows and a replacing our front door converting our 3 season room to a year-round room. Their attention to detail was important to us. Our room was spotless when the job was completed. We recommend using Window World because of quality of work and a very competitive price.

John and his crew did an awesome job on installing a new front window. They showed up at 8 am as they said they would. They were very friendly, knowledgeable and professional.
Great job and we are so happy with our new window.
Thanks!

Absolutely thrilled with the workmanship done today by Ariel , Noel, and crew.
Excellent job, they went above and beyond typical Installers. He led his men through a variety of challenges. It was -12 degrees , but it didn't stop them .
Thank you.
2 HAPPY HOMEOWNERS

I am writing this review today to thank Window World for the wonderful transformation they made to our home.
We had a generous snow storm the night before our replacement window install with Window World. I sent them a email on a Sunday afternoon to see if they were still coming. Minutes later I received a reply insuring me that they would be here the next morning regardless of the snow and freezing cold weather. Just as promised the men from Window World arrived right at the time they said they would arrive. Many trucks and men arrived enthusiastic and ready to go. John, was the lead man. He explained how the job was go and what we should expect. He was extremely pleasant to us and his crew of men. They all worked together seamlessly. Each man knew what he had to do and how to do it.
The weather was freezing cold but these guys worked as if it was a beautiful summer day. No rushing or cutting corners to get through the job. John kept everything running smoothly. There was also another Forman working with the men outside. We felt so confident in every thing this great crew of men were doing. We had absolutely no worries. I cannot thank John and every single man for their great workmanship and being so professional and courteous.
They replaced 8 windows one was a large bay window that was replaced with a picture window and a double hung window on either side. Just beautiful! They had to replace siding on the outside of that window, again a beautiful job. All of our new windows are draft free and beautiful. The woodwork is beautiful. Caulked, primed and ready to paint. As you can tell we couldn’t be happier and can’t say enough about our experience with Window World.

We had a two-day project from Window World. Jeremy and Joe installed a storm door and entry door. They were both friendly and professional and their work was very good. The next day Jordan and his crew came and installed new siding. Their attitude and work ethic were quite impressive. Our expectations were exceeded with this project. My wife and I are very happy with Window World of Western Ma and would not hesitate to recommend this company for your home improvement needs.

Thank you, Ryan for your expertise, along with your team Kyle, Brennan and Mike, with the installation of our windows on our porch. The whole job was started on time and each person knew what their job was throughout the whole installation. The area was cleaned up and the windows were washed, inside and out! Thank you again, Ryan and Window World!

Ariel and his crew showed up early and were very efficient! It was early morning but they worked around our routine and lead with kindness. The work looks great and we are excited for our new beautiful window!

Ariel and his crew were fantastic. They were very professional. They explained everything in detail. Cleaned up everything. My new slider looks great! I would definitely recommend window world well worth it.

My mother recently had her windows done by window world. She is very happy with her experience. Window world was very professional, knowledgeable, on time for the project, cleaned everything up and worked so fast! She would recommend them to anyone.

Window World installer Jeremy and his team, installed some Windsor class windows in my home today. They were punctual, polite, tidy, and respectful. They were also super knowledgeable about their product and answered our questions. They worked steadily through snow squalls and cold temps. We are so pleased with the service and installation that we’re going to be ordering even more! This is a top notch team of hardworking folks.

Highly recommended from happy customers!

We’re delighted with the work Window World did on our garage project. The Drost family, Chuck, and other members of the team are professional and friendly - you really get all the benefits of both a family owned and big business in one package. Great attention to detail, great customer service! We’ll use them for more projects soon.