- Hilo
- Industrial Roofing
- Residential Roofing
- Free Estimates
- Licensed & Insured
- Slate Roof
About the Business
What people say about “Exterior Pros”?
Customer feedback is mixed regarding the services offered by Exterior Pros 808. While several reviews highlight the professionalism, quality of work, and excellent communication with Eric and Tina, there are significant complaints about the damage caused during service and unsatisfactory resolution attempts. Customers appreciate timely service and the team’s willingness to address concerns, but some have faced issues with accountability and follow-through after incidents of damage. This contrast creates a cautious overall sentiment regarding the company's reliability.
What Users Like The Most
- Eric always does a great job for us! In addition to his excellent work, he and Tina are always lovely to talk to.
- We were so impressed with Exterior Pros. We were in a time crunch and they came out on a Sunday.
- Outstanding communication skills, they were on time, professional, and thorough.
- Eric has done a terrific job pressure washing the roofs on my property. He's a professional and knows what he's doing.
- The powerwash job and gutter cleaning and window cleaning make the house look like it did 5 yrs ago.
What Users Like The Least
- He did use a razor blade and scratched a number of brand new windows, and glass doors.
- The chemicals they used caused significant damage. Our 3 year old powder coated sliding pocket doors were oxidized.
- We have constantly contacted his contact but are getting nowhere.
- The company did not compensate us in any way for the damage they caused.
Recommended Reviews
We hire him to wash our windows and told him not to use a razor blade. However, he did use a razor blade and scratched a number of brand new windows, and glass doors. He was willing to hire someone to come fix them which we were grateful for. The person showed up once to look at the job but never came back. We have constantly contacted his contact but are getting nowhere. Steffen called Exterior Pros this evening. Hoping we can get this ironed out. We have been living with dirty windows since the beginning of March. Very frustrated.
I strongly advise against using this power washing company. They came to our house to clean it, and the chemicals they used caused significant damage. Our 3 year old powder coated sliding pocket doors were oxidized, resulting in irreversible damage. To make matters worse, the company did not compensate us in any way for the damage they caused. Be cautious and consider this a warning to anyone thinking about hiring this company.
Eric always does a great job for us! In addition to his excellent work, he and Tina are always lovely to talk to. An added bonus!
Company Locations
Head Office
- Hilo
- Industrial Roofing
- Residential Roofing
- Free Estimates
- Licensed & Insured
- Slate Roof