Empire Roofing and Exteriors - Pickerington, OH

We received top quality and professional craftsmanship from the Empire Roofing pros.
From the estimate through completion and to finalizing the Job.
Timely, professional, clean up, and very respectful. From start to finish quality through and through.
Highly recommend to all prospective customers.
No photo provided.

More stars are needed to do them justice! Such a great company with a great, friendly staff there to assist you and answer any questions every step of the way. Mr. Zach Bradshaw was the gentleman who did our inspection and helped throughout our entire process. His crew was in and out within a day, best part they cleaned up so efficiently you couldn't even tell that they had been there! Definitely 10/10 would recommend with confidence and would use them again if needed! They're you're one stop shop and the roof looks beautiful!!

Extremely happy with everything ! Karina Palacio was wonderful to work with. She is so knowledgeable and professional. You can tell Karina loves what she does. I would recommend this roofing company to anyone. She helped us thru every step of getting new roof. Another great part was she also treated the roofing crew with respect .

Jake from Empire Roofing was fantastic! His communication was prompt and clear, and he followed through on everything he promised. The quality of the work was excellent, and the roofing projects were completed on time. Highly recommend!

Empire did the roof and gutters of my home. Outstanding service and great work! Jake, the project manager oversaw the entire project from start to finish and contacted home insurance to help aide in most of the paperwork matters. As most of us are busy in everyday lives, Jake made it possible to ease the transition of insurance matters. Roofing can be a messy project and flower bedding are close to the home foundation and some of my landscaping were destroyed during the process. Jake was notified and offered to compensate for damages! Highly recommend this company and it was a pleasure working with them! You will not be disappointed.

Jacob McDougal was really awesome walking us through everything, from estimate to completion. He and his team today we're prompt, efficient, thorough, flexible, accomadating and very hard working. Even in this horrific heat the removal, installation and clean-up were outstanding and thorough. Extremely pleased with the whole process. Thanks Jacob McDougal and team.

Jacob and Ryan were truthful and honest. They let me know my roof was in good shape and wasn’t in need of a new roof at that time. You don’t get that kind of honesty anymore!

I highly recommend Karina Palacio with Empire Roofing without any reservations. Over the years, we've had multiple roofing companies stop by to give us a free evaluation. However, in talking with Karina I could tell there was something different about her. She was extremely knowledgeable, informative, and patient. I told her I wasn't interested if we couldn't get an insurance claim. She said, she would tell me if she thought that was realistic or not. After inspecting the roof, she said, I'm almost positive we can do this. Karina answered all our questions and responded to all of our communication almost immediately. She worked with our insurance company and kept us abreast of any new developments. Her team was extremely hard working and thorough and finished our roof in a day. She exceeded our expectations in every way. If you're thinking you might need a new roof - look no further!

They did a great job on the roof and I am happy with it. We had an issue with the gutter guards - sometimes things happen. I contact them and Ryan the owner came out and had his crew get up there and go above and beyond making sure everything was fixed and done right. Ryan really cares about his customers being happy with the work and it shows. I would recommend Empire, they do good work and make sure their customers are taken care of and happy.

Krista and DJ were extremely professional and patient while we negotiated with our insurance company! They assisted with insurance negotiations as well (we had significant storm damage and they did not want to pay for a whole roof repair). I appreciate their professionalism. Our new roof looks great, the crew was in and out in about 4 hours. I would highly recommend DJ and Krista, and empire roofing!

Karina with Empire Roofing and Exteriors helped me with my roof. The wood under the shingles was planks and they got all new OSB and I am so happy with my new roof! She is friendly and helpful, and very thorough, make sure to ask for her!

Jacob did an amazing job finding the source of the leak in our roof and assisting with pictures for insurance. Thank u so much!

I highly recommend Karina Palacio and her team. They were incredibly helpful every step of the way and Karina went above and beyond and was always available to answer any questions. We are so happy with our roof, siding, and gutters!

Karina was very helpful, she is knowledgeable and pays attention to details. If you want someone that is going to pay attention to details and will help you with the process of a roof replacement I highly recommend you contact Karina!

Karina with Empire roofing and exteriors recently did a roof inspection at our home. She was very knowledgeable and thorough in her explanation of the inspection/roof replacement process. It was found that our roof still had life left to it, but because of her honesty and professionalism, she is the reason we will do business with Empire in the future.

Karina Palacio was extremely knowledgeable and helpful. She helped me through the process from beginning to end. The crew was fast and efficient and cleaned up like they were never here. I will recommend Empire and Karina to my friends and family!

Karina, Empire roofing and exteriors, was a huge asset for inspecting our house. She was knowledgeable, courteous and 100% professional. She is the reason we will do business together in the future.

Karina and her team replaced my roof today. They did an excellent job and I am thrilled with the final product. They protected my belongings outside and did a wonderful clean up job. My house now looks like a completely new one. She was super helpful throughout the whole process with sending updates during the replacement
process. She even helped me file the insurance claim. Here is a before and after! Thank you for you and your team's hard work!

We suspected we had wind and maybe hail damage to our roof. Jake Mcdougal from Empire came out to do a free inspection and estimate. He documented the damage that he found on our roof. The adjuster came out the following day. The Empire crew had a brand new roof on our house 3 days later! The whole experience was unbelievable. The roof looks amazing! The crew was very professional, super quick, and I think they left our house cleaner than they found it. They really went the extra mile for us. Do yourself a favor, and give them a call today!

We are very pleased with the results! Issac was very professional and guided us through the selection process, communicated throughout the ordering and delivery, and got the crew in to complete the job in one day. Price was also very good. So happy with the results of our siding replacement! You can’t go wrong with Empire Roofing and Exteriors!

Empire helped me negotiate with my insurance to get my entire roof replaced and siding. When at first the insurance company only wanted to do a small roof and siding repair which would have looked terrible. Now the roof is all new. The team replaced it in record time. One day is all it took to remove the entire roof down to the bare rafters, put new plywood, roof vents, iceguard, flashing and shingles. WOW. These roofers have superpowers. And their superpower is roof replacement. Updated: now the siding is done too. I couldnt be happier!!

My wife and I highly recommend Empire Roofing for all your roofing needs. We first heard of heard of this company through a neighbor who is a contractor. He had worked with Ryan and highly recommended him. We have had two occasions to use Ryan's services, and both times, he was very generous with his time. The first time we had some shingles that looked a little worn. He came out and did an inspection free of charge. The second time was a roof leak during the middle of a storm. He came out and fixed the issue during the rain without charge. We plan to this company for all of our future roofing needs.

I've had the pleasure of knowing John Isaac Whitt for a little over two years now. From my experience his greatest asset is his natural ability to connect and build relationships with people. He is truly a genuine person who loves investing his time and attention in serving people.

My experience with Empire Roofing and Exteriors has been a five star experience. Jake McDougal knows his job very well, and is very professional, and pleasant to work with. He’s also knowledgeable about how to deal with insurance company. He also kept me posted on the progress of my claim. I am very happy with the work that was done. This was actually a bad experience to our property and was turned into a good one, because of the people and work ethics, at Empire Roofing and Exteriors.

I definitely recommend Karina Palacio and Empire roofing!!! They did an amazing job!! Karina is super friendly, efficient, knowledgeable, experienced, and super friendly!! She went over and beyond all expectations! Not only did she communicate several times a day throughout the process, but she even took her time messaging us photos and updates until the job was complete. I definitely 100% recommend Karina Palacio and the Empire Roofing Company and we absolutely love our new roof!!!

This company has been amazing to work with. Karina Palacio and her crew did a phenomenal job. Karina was kind and professional and really put effort into getting us the best product as well. I’m very happy with the end result and getting our new roof installed. The install was done in less than a day and it looks great! I highly recommend Empire for any roofing & exterior needs! Great company!

I highly recommend Karina Palacio and her team at Empire! She took care of me from start to finish. She was very knowledgeable and very good with communicating and keeping me updated throughout the process. My insurance company only wanted to replace the slope of the roof that was damaged but she fought them to get a full replacement. The job was completed in one day and the roof looks great! Glad I went with Empire!

This business fills all the squares. They had the best bid, showed up when they said they would, finished the job when they said they would and left the work site cleaner than it was when they arrived. Mark was an absolute pleasure to work with. I’d give them stars if I could.

Empire did a great job and even came right back to remove some black marks from our white siding. However we never would have had a new roof it wasn't for the efforts of Jake McDougal who went above and beyond to convince our insurance company it was warranted. Mike Hardesty

Empire just finished my new roof. I was able to work with them and my insurance on covering all costs due to a wind storm. Ryan and his team were prompt in their responses and friendly. I scheduled the install and a week later his team took off my shingles and replaced them in 1 day on my house and garage. I was happy to see that his team put tarps down in my yard to capture the old shingles and any nails. They parked a dumpster for 1 day to haul away the old shingles etc. I would absolutely use them again, if needed and recommend them to others. Thanks Ryan!

Top notch roofing contractor. Never did I have to “chase” them to get the work done I needed on my roof. Charles Cummings was my point of contact during the whole project. Charles did all the legwork with my insurance company. Called me with any and all updates throughout the process. Will definitely refer Empire Roofing to anyone I come across that needs roof or exterior work done!

We worked with Jake at Empire and he was instrumental in getting our new roof covered by our insurance. He came out and did a thorough inspection of our roof and determined we had legitimate claim and helped facilitate that process. He made sure he was here when the insurance adjuster came and talked with her regarding his findings.
The actual install was done when we were not home. When we returned the next day everything was cleaned up and in place around the exterior of our house. The roof looks great. Jake sent us pictures of the roof during the install and when finished. He also came to the house a few days later to check everything and pick up leftover materials.
Jake was pleasant, polite and attentative and we would definitely recommend Empire.

Jacob mcdougal and his crew did an outstanding job on our roof! Jacob found the damage to our roof and helped us Through the entire process! We highly recommend them!

Everette was recommended to me by an insurance adjuster and it was the greatest advise I received! He evaluated my situation and he took it from there. He noticed a cracked flashing on a sewer exhaust pipe and some shingle issues. He came back with a new sewer collar which he installed for free before I ever signed a contract! Everette and Sarah did an exceptional job of presenting my case to the insurance company and followed up with them all on their own; still without me ever signing a contract. Who does that these days? The roof installation was top notch and Everette made sure I was satisfied with the work before I paid the invoice. They also took no money up front. I cannot recommend them enough! If I ever need roofing in the future, they will be my first call! Did I mention that Everette is punctual? He is!
Thank you Sarah and Everette

These guys do excellent work, helped coordinating between my insurance company and kept me update as much as possible during the entire process. Highly recommended!

I can't say enough great things about Empire Roofing and Exteriors! They recently took on the monumental task of redoing both my brick house and garage roofs, and the entire experience was absolutely exceptional from start to finish.

From the very first point of contact, Empire Roofing and Exteriors displayed a level of professionalism and communication that truly set them apart. They handled all the necessary communications with my insurance company, making the whole process a breeze for me. Their dedication to ensuring that I understood each step of the project was truly commendable.

I want to give a huge shoutout to Jake, the outstanding roofer from Empire Roofing and Exteriors, who made this experience even more memorable. His communication skills were top-notch, and he went above and beyond to help me throughout the project. Jake was always there to answer my questions, provide updates, and ensure that everything was going smoothly. What's more, he even managed to secure some impressive discounts for me, which I greatly appreciated.

The efficiency of the team at Empire Roofing and Exteriors was remarkable. They completed the entire project in just one week, which was nothing short of impressive, given the scope of the work involved. They left my property looking better than ever, and the quality of their craftsmanship is evident in the final results.

Jake's honesty and commitment to their work truly sets them apart in the industry. I have total peace of mind knowing that my roofs were installed with the utmost care and attention to detail.

I highly recommend Empire Roofing and Exteriors to anyone in need of roofing services. If you're looking for a company that's reliable, honest, and goes the extra mile to ensure customer satisfaction, this is the one. Thank you, Empire Roofing and Exteriors, for making this project stress-free and for delivering fantastic results. Five stars doesn't seem like enough to rate your exceptional service!

Josh Hammons with the Morehead, Ky branch worked with us on our rental property in Richmond that was severely damaged in a recent wind/hailstorm, the house required new roofing, gutters & vinyl siding. I had a most difficult experience attempting to find a contractor to get the repairs done in a timely manner. A couple of local contractors sub out the siding work & informed me that the siding work would have to wait for 2-3 months. A couple others were significantly more costly. Empire came through with the, best price, did all the work in house, completed it in one week, & provided an awesome guarantee, we were thrilled! Josh was very responsive & kept us informed on what was happening & what to expect next. It couldn't have gone better, thanks Empire!

Working with Nathan Kuhn at Empire was great. We had hail damage and Nathan got me the quote and got the work done within a week. He was very easy to work with and explained all the work that was to be done. I am very happy with my new roof and how my house looks now.

They answered all of my questions, worked with my insurance provider, completed the work on time as promised and cleaned up the site. The roof looks great.

Can’t recommend enough for an easy, professional, and speedy job. They were even willing to work with my insurance when the insurance made an error submitting my claim. Whole job was done in a day (whole roof shingle removal + replacement).

This company was very responsive, professional and easy to work with! Everyone we talked to, especially Brandon, was very knowledgeable and helpful. We would definitely recommend Empire Roofing and Exteriors for your roofing needs. We love our new roof!

I recently had both my home and garage roofs replaced by Empire, it was a great experience! Jake performed the inspection and assisted with working with my insurance company. The inspection done by Empire was right on track with the insurance inspection and my insurance ended up covering the replacement! Jake was very informative, prompt with responses, and answered all questions. I was kept informed of when the replacement would take place and they completed the job on time. My roof looks great, they cleaned up all old roofing, and it was a VERY easy process! I would highly recommend Empire and Jake to anyone.

We had wind damage to our roof in the Spring of 2023 and after filing an insurance claim, I needed a roofing contractor. I contacted Empire Roofing not knowing anything about them, and boy on my glad I did. We definitely made the right choice! Our insurer only wanted to cover half the roof and dragged out the process for a few months. But we worked with Karina at Empire Roofing and she really pushed for full coverage of the roof. She took lots of time inspecting the roof and documenting the damage to submit the claim and update it multiple times to prove the wind damage. Well, we got the whole roof approved with Karina's help. It looks amazing! She was very diligent, communicated well through the entire process, and was very kind to work with. Highly recommend Empire for your roofing needs!

It is rare that you work with a company that can take a situation and make it right at such a quick rate. We had a roof leak and went from having a scheduling issue to Ryan immediately calling me to make things right. I could tell this a company that takes care of their customers at all costs. After going through the situation with Ryan, I knew Karina would be out today on a Saturday morning first thing to take care of it. Great follow-through on arrival and complete understanding of work done to resolve. They guarantee the work done as well, and I know that for roofing needs, they will be my go-to.

Branch manager Karina Palacio was great at explaining the entire process.
Everything went well and it turned out to be a great job and nice looking roof.
I highly recommend Empire Roofing.

It has been a pleasure doing business with Ryan and his team, they replaced my roof after a wind storm this spring and was super helpful in dealing with the insurance company/claim. Ryan's team did a great job replacing the roof and cleaning up afterwards and I have refered Empire to others.

They were able to get my roof replaced quickly and with a lot of different color options available. Highly suggested if you are in the market for a new roof

Empire roofing a great. Very professional installation and clean up afterwards. Service oriented. I would highly recommend Kris from Empire Roofing and Exteriors. Walked us through the whole process.

They replaced a damaged metal roof for Rightway Automotive. They are now our go to roofing company!! Very fast and efficient. I would highly recommend Kris Wheelen. Will definitely use them for every building we have. Thank you so much !!!

Ryan was so professional and timely with his responses! He was a huge advocate for us throughout the process and very friendly. Our roof was done timely and looks beautiful! We couldn’t be more happy or recommended Ryan and his team at Empire Roofing more!

Excellent service not a single complaint. Ryan was very nice and easy to do business with I definitely would work with him again for future roofing or exterior needs.

Mark D. and his team exceeded all our expectations when we needed our wind-damaged roof replaced. As an experienced expert, Mark was very professional in explaining us the work needed, the options we had and the step-by-step process for the claim filing process with the insurance company. I fully recommend reaching out to Mark at Empire Roofing & Exteriors for your roofing needs. Thanks Mark for your outstanding job in completing the project in just a day!

These guys know customer service and roofs. Mark, my contact throughout the process was very helpful and thorough. They showed up a few days after estimate and finished the job in less than a day. Besides the new roof there was no trace of them left, they cleaned up all construction debris. You will not be disappointed if choose Empire for your roof.

I want to first say that it is nice when someone takes a personal interest in satisfying you as a customer. This is what Ryan and Karina did when working on my roof replacement. My insurance company was making me jump through several hoops to get to the point that my roof was approved to be replaced. Karina not only fought for me every step of the way, but she assured me that the whole roof would get replaced. It is nice to know that in today's business environment that someone cares about their customers personally and does not view them as just a means for profit. I will be an empire customer for life and encourage anyone out there to do the same. Thank you for eliminating some stress in my life and for a great roofing experience. My house is now even more valuable and it is do to the great job Empire provided. Best company ever...............
Jeff and Sandy W.

One of my close friends recommended Karina to do my roof inspection and guess what she did! was a really good job. She provides fast service. She is very professional with her work and comes with all necessary tools. She checked my whole roof free yes! It was completely free. we couldn’t find any damage.but I love to recommend her.

Karina was very helpful, friendly and thoughtful. They repaired our roof and cleaned out gutters whilthey were up there. I cannot say enough good things about them.

Karina was prompt and professional. The team did a great job installing my new roof from the wind and rain damage. Karina worked side by side with my insurance company to make sure I received the best products and service! Karina sent me before and after pictures of the process to ease my worries. Empire roofing will definitely be referred to my family, neighbors and friends.

After hearing about roofing nightmares, I was apprehensive to even start this process. Karina was wonderful throughout this whole thing! I was so impressed that I recommended her to my friends and family. 5 Stars!!

The team did a great job. They were fast, professional, and fair in pricing. Clean up was amazing. Darren and his production crew did a complete tear down and install in less than 1/2 a day.

Very professional installation and clean up afterwards. Service oriented. Good communication throughout the process. Made sure everything was done to our satisfaction. Installation was completed within 10 days of the signed contract.

Ryan runs a business the right way....with the customer always first. He was extremely helpful with the insurance process and him and his company took care of everything. Great company and I would recommend to anyone looking for a new roof!

Karina at Empire was lightning fast at coming to our aid and spent a lot of time and effort dealing with our insurance company. Very attentive and timely. Extremely knowledgeable as well. A+ customer service.

Ryan and his team worked hard to help us get our roof repaired. When the insurance pushed back after we got hail damages, Ryan used his great knowledge to show them all the damages and make sure the insurance took responsibility for it. The roof was done in a day and looks amazing. I would highly recommend Empire Roofing and Exteriors

We had a lot of damage from storms to our roof. Karina & her team did an amazing job! Will highly recommend to others!

Ethan, was professional and knowledgeable. Because he took the time to meet with the insurance adjuster, we were able to have our roof replaced and paid by our insurance. He has always
been responsive and took time to answer any questions we had.
I would definitely recommend Ethan and Empire Roofing.

Had some roof damage due to high wind recently and called Empire. Had a good conversation with Ryan and he came out to look at things and suggested opening up a claim with my insurance company. I followed his advice and their adjuster said my roof was too old to repair so they authorized a new one. Ryan's crew arrived early in the morning a week later, moved my patio furniture and garden lights away from the house, placed tarps everywhere to catch debris and the roofing nails then got to work. His crew was fast working and efficient. Within an hour, the roof was stripped down to the decking and they started installing the new one. They finished around 4pm, cleaned everything up and were out of here. I have zero complaints and it was a job well done! Ryan, thank you, your crew, Darren and Karina!!! All of you were super friendly, nice and professional. Now stop reading any more reviews and hire this company!

Empire was amazing! Ryan was awesome to work with and Darren and his crew were super quick and did a fantastic job. Couldn’t have asked for a better group to fix my roof. Definitely a 10 out of 10.

Absolutely amazing. My first estimate was just under 17,000. They were able to get the job done and replace OSB we were expecting for 10,000. They come out they talk to you like people explain every step and give you the options to pick and choose what you actually want, big company that runs like a family business cannot beat !

I called them, showed up the same day and fixed my roof within 24 hours. Carina and Darren were professional and timely!

Karina Palacio from Empire Roofing and Exteriors was great. She went the extra mile with a thorough roof inspection and photos to satisfy my insurance company. She really came through for me after being disappointed by another roofing company.

Ryan and team was a charm to work with. We are extremely pleased with our new roof, we would recommend Empire Roofing.

The whole process went very smoothly and the end result is a beautiful new roof in one day. Ethen Steele was a delight to work with and I would recommend him to anyone seeking help with roof issues.

Karina at Empire roofing made the process of getting a new roof so smooth! She was very quick and responsive and made sure all of our questions were answered. She even worked directly with our Insurance company. Our new roof looks so nice and we no longer have any leaks. We are very appreciative of Karina and her crew!

I am writing this review on behalf of my mom who contacted Empire Roofing and Exteriors for a small roof repair in Proctorville, Ohio. Taylor Swayne was exceptionally responsive - not only immediately responding to her call, but also assessing the damage and making the repair quickly — and when I say quickly, I mean same day service. Taylor was very knowledgeable and took time to respond to my mom’s questions. He provided superior service at a reasonable price and perhaps most importantly, he gave my mom peace of mind. If you have roofing needs in the Waverly (including Proctorville area), you may want to give Taylor a call as my mom walked away with a great experience and a glowing review.

Great service by Darren. Had leaking roof on newer home. Darren got up in the attic to see where leak was coming from before he got on roof. He assessed the issue on the roof and made the repair. Would use Empire again.

Full roof replacement in one day. The Empire team did a great job and Ryan helped me with the claim. Couldn’t ask for a better experience.

These guys did a great job on my roof and made sure all my questions were taken care of. They really did all the work in working with my insurance company and made things pretty convenient!