Super satisfied and delightfully impressed by the professionalism, responsiveness, and courteousness of Andrew Morris, Chadrick Fulcher, and their hard-working crews!
Our family had 6 roofs replaced by Elevated Roofing (4 architectural shingled, 2 metal) plus building repair work by Kaleo Builders. Chad (roofing specialist) and Andrew (co-owner) were meticulous and sincere throughout the entire process, keeping the customer needs at the forefront and being absolutely professional and exceptionally responsive from beginning to end. They were prompt and courteous in all their interactions. If you are looking for impeccable quality and authentic customer service and not to be riddled with worry or wonder if anyone is going to call you back/show up to finish the work, then this is definitely the place to go! You will not be disappointed!...
As first-hand testimony to their outstanding performance: (Read on!)
Andrew and Chad both spent quality time with my Mom and other family to answer questions, provide explanations, and find solutions. It was apparent that we were not "just another number" even though they knew at the outset that we had various estimates from different folks. Given that my Dad had passed away unexpectedly and a lot of repairs needed to be made, I was thankful that they did not add more insult to injury -- in fact, Elevated Roofing showed up when some others did not or follow through completely. Elevated Roofing did not leave my Mom or myself hanging. They made sure we had all the information we needed before we made the decision to go with them as our contractor, and they completed all the work on schedule.
I have spoken with prior customers who had extensive repairs as well, and these clients could not say enough good things about their experiences with Elevated Roofing, Andrew, and Chad -- the references were impressively stunning and hit all the things I was looking for in a company: the 3 C's of Craftmanship, Customer service, and Communication. It seemed too good to be true as an answer to some prayers -- but I promise you that these guys are tried-and-true the REAL THING, "the bomb", and truly heaven sent!...
1. The jobs were scheduled and completed systematically without fail.
2. The crews worked tirelessly to ensure that the roofs and buildings were expertly handled and the sites were cleaned up.
3. I could trust that Andrew and Chad would look into and resolve any questions or concerns before, during, and after the jobs.
4. If I had a question, I had a response almost immediately within a couple of hours/within less than 24 hours...totally unheard of "after the sale"!
5. They did not leave me hanging at any point during the process. If I needed them to double check something, they double checked and then triple checked. They stand behind their word.
And, last but not least, I can't say enough about Chad and his outstanding service! Chad went above and beyond in his roles and reliability in the roofing inspections, acquiring the appropriate roofing products, communicating and following up at all points during the project, site foremanship, and quality checks. It is obvious from all that I have witnessed and the testimony of others that Chad has a true passion for helping folks to ensure that they have both a great customer service experience and a quality-crafted product for which they can be confident for years to come. Beyond thoroughly impressed with Chad! His dedication and hard work beyond the daily call of duty certainly deserves recognition and kudos!!
That being said, the long and short is that you are in great hands with Andrew and Chad at the helm! I cannot say enough good things about them, Elevated Roofing, and Kaleo Builders.
Without a doubt, I would entrust Andrew, Chad, and their teams at Elevated Roofing and Kaleo Builders to take care of any of my construction needs in the future.
I highly recommend them far and wide!
K. Blackwell