- 207 Eisenhower Ln S, Lombard, IL 60148
- Commercial Roofing
- Industrial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Financing Available
About the Business
What people say about “Donaly Roofing & Construction, Inc.”?
Customer feedback presents a mixed sentiment regarding the company's service. While some clients praise Donaly for their responsiveness and quality workmanship, others express significant frustration over communication issues and unresolved problems with their roofs. Concerns about professionalism and support arise from negative experiences, particularly regarding follow-up after service completion. The positive reviews highlight the company's willingness to accommodate customer needs, but the negative ones emphasize a lack of effective resolution and communication.
What Users Like The Most
- They were super responsive to our concerns.
- Took our really bad roof and made it perfectly solid, safe, and wonderful to look at.
- They happily accommodated that extra step.
What Users Like The Least
- Every time I call I am called 'impossible' for complaining about my leaky new roof.
- The employee proceeded to yell profanities at the biker for a solid 30 seconds.
- I should have gone with another company.
Recommended Reviews
We recently used Donaly to replace the roofs on our complex along with multiple skylights. They were great. They were not the cheapest option but I'm incredibly glad we went with them. They were super responsive to our concerns. They came out when contacted, even after the job was complete if we had questions or concerns. We also have a pesky neighbor who they bent over backwards to accommodate and maintain the peace during the project.
I also asked for progress photos at certain points to see what my ceiling space looked like and they happily accommodated that extra step.
We are still waiting for the skylights to arrive (supply chain) but we've had no issues with the roof and the entire process was made easier because we went with Donaly.
ETA: they even did a patch on the roof for free in the interim under our job started to mitigate leaking
Replaced our roof last year, had to "mother" workers into picking up rubbish in our property and keeping to a schedule. Roof has leaked three times (it's only been a few months) despite them coming over to shovel ice dams and caulk, now its another problem. Every time I call I am called "impossible" for complaining about my leaky new roof and and the owner challenges me to lawyer up and find another roofer. Should have gone with another company.
Just witnessed an altercation between a Donaly employee and a biker in River West. The company truck was parked in the middle of the bike lane and blocking the entire lane. The biker was upset and asked the employee to find another parking spot next time and continued riding. The employee proceeded to yell profanities at the biker for a solid 30 seconds. The biker was long gone but my two children and I had to listen to him rant. Very unprofessional in my opinion. Especially when he was in the wrong.
- 207 Eisenhower Ln S, Lombard, IL 60148
- Commercial Roofing
- Industrial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Financing Available