- 779 W Michigan Ave, Saline, MI 48176
- Commercial Roofing
- Financing Available
- Free Estimates
- Locally Owned & Operated
- Green Roof
About the Business
What people say about “Diversified Roofing”?
Customer feedback is mixed regarding Diversified Roofing. While many reviewers praised the company's excellent customer service and responsiveness, particularly highlighting timely repairs and free assessments, there are notable concerns about communication and scheduling. A significant review mentioned poor coordination and a lack of follow-up regarding scheduled repairs, leading to frustrations. Overall, while the quality of work is frequently lauded, the inconsistency in communication and service delivery raises caution for potential customers.
What Users Like The Most
- Great customer service.
- They showed up when they said they would, provided an estimate on the spot and performed the work immediately.
- The team was incredibly efficient, completing the project much faster than I anticipated without sacrificing quality.
- Stan came out promptly and took care of the issue.
- Their attention to customer service, quality, timing, expertise and details exceeded our expectations.
What Users Like The Least
- The coordination and communication was poor.
- Three times the work was finally scheduled, we would await the worker, but no one would show.
- The front office was grossly inconsistent in answering the phone and returning calls.
- We waited for a repair on an active roof leak.
- When we did make contact, they were apologetic and said it wouldn’t happen again, but it did!
Recommended Reviews
We have had exceptionally great experience with Diversified over the years. The reason for this 4 rating was that on this job the coordination and communication was poor. For months, we waited for a repair on an active roof leak. Three times the work was finally scheduled, we would await the worker, but no one would show, nor even tell us they weren’t coming. To add to the problem, the front office was grossly inconsistent in answering the phone and returning calls. When we did make contact, they were apologetic and said it wouldn’t happen again, but it did! However, Diversified’s expertise is evident. In this current engagement and previous contracts, we have been impressed with their ability to problem-solve and diagnose the complex roof problems of a very old house (1860) with modern additions. In end the job got done properly, with a team led by the incredible Henry. Henry went above and beyond to fit us into the schedule, respond to damage that turned out to be more extensive when the shingles were removed; turning the situation around and getting the job done. He was a great communicator, and sent photos of the process. Henry went above and beyond, identifying and helping us solve other issues involving carpenter ants in the rotting wood and a problem with skylights. We appreciated his upbeat personality as well.
Stan returned my call within a few hours to assess a leak in our living room. He made a repair free of charge and provided recommendations and pictures of the area that was likely leaking. Great customer service. I will not hesitate to call Diversified Roofing when we replace our roof.
We were having a roof leak in our kitchen area that the rain was leaking in from our can lights due to a roof vent being replaced by the manufacturer of Champion Homes which when we moved into our brand new home was not installed properly. We telephoned the owner of Diversified Roofing and he came out and fixed the issue that the vendors that Champion rep sent out to fix that did not fix in the first place after about 7 months leaked again and left a huge piece of ugly "art work" on our kitchen ceiling that we waited 6 weeks going back and forth with the Champion Home Reps that we now have to have either replaced or fixed somehow. Hopefully we don't have to tear our ceiling out to fix that. Thank goodness for Stan at Diversified came out quickly and fixed our repair and did not charge us for the repair. Five stars actually should have been many more. We will be using this company for now on. But hopefully not too soon. We will refer Stan and his company to anyone that requires repairs and/or a new roof. Thanks Again, Ron & Lynn
Company Locations
Head Office
Branch Offices
- 779 W Michigan Ave, Saline, MI 48176
- Commercial Roofing
- Financing Available
- Free Estimates
- Locally Owned & Operated
- Green Roof
Frequently Asked Questions
1. Does the company offer free estimates?
Yes, Diversified Roofing offers free estimates for their roofing services.
2. Are warranties offered by the company?
Yes, Diversified Roofing offers warranties on their services, including a 50-year manufacturer's warranty on materials and a 10-year in-house workmanship guarantee.
3. Does the company offer senior discounts?
No information found regarding senior discounts offered by Diversified Roofing.
4. How is the company overall rated?
Diversified Roofing has an overall rating of 4.8 out of 5 stars based on 145 reviews.
1. What services does the company offer?
Diversified Roofing offers a comprehensive range of services, including roof replacement, roof repair, roof inspection, roof vent installation, gutter installation, and more.
2. Are there any services the company does not offer?
No information found regarding specific services not offered by Diversified Roofing.
3. Does the company offer emergency services?
Yes, Diversified Roofing provides emergency repair services for both residential and commercial properties.
4. Does the company offer eco-friendly accreditations?
No specific information found regarding eco-friendly accreditations for Diversified Roofing.