Columbia Basin Exteriors - Liberty Lake, WA

Homeowners Beware! Get EVERYTHING in writing!!

My experience with CBX Roofs can be summed up in 1 word “DISASTER”.

CBX is disorganized and lacked quality in their work, particularly when it came to detail, which included my house siding, windows, and the refinishing of my deck. It's frustrating when a contractor is unable to get the job done right the first time and must repeatedly order materials, causing unnecessary delays and inconvenience for me as the homeowner. My home during the spring and summer of 2023 was a never-ending construction zone. I signed up with them in September of 2022. They came to my home in November and replaced the roof. The came in February and measured the siding of my home 3 different times. Which is why I found it surprising that they were unable to order the right number of materials, no 1 time, not 2 times but 3 times!!! The first time they just didn’t have enough to finish the entire back of my home. The second time they ordered enough to complete just the back but did not have enough to finish the east side they had started initially. CBX was able to complete my neighbor's home in just under 3 weeks, while it took them over three months to get close to completing my home. Such a significant discrepancy in timeline raises questions about their efficiency and prioritization of projects and quality.

They damaged areas of my home's trim. To this date they have not replied to my inquiry. I find it unacceptable, and it shows a lack of care and professionalism on the part of CBX Roofs. They should take full responsibility for any damages caused during their work. Based on my experience, CBX Roofs did not meet the standards of a reliable and efficient contractor. I did ask and did receive a small discount. The discount was just not charging me for the work that was supposed to have been performed on my deck. I would have much rather had my home finished in a timely manner (all of it). I have had to find another contractor to paint the trim of the windows replaced because CBX stated they don’t do that sort of work? They painted my deck (horribly) as well as the neighbors window trim?? I checked in with the family I referred that isn’t my neighbor and they are still awaiting on CBX to complete their work as well.

Feel free to reach out to me for additional information if needed. I have video and pictures of this entire project end to end (except for the back of the house where they cut the wires towards the end of May. They started the work in March and didn't finish until August.

My advice when looking to use CBX would be to do your homework. I would never recommend them. Their response to this posting will show you just how “important” their customers are.

Good Luck!

Like many others in the Liberty Lake area, our house suffered hail damage to the roof and gutters, and CBX was there to provide a complete reinstallation. After discussing the options with Kaipo and Austin, I was impressed with their knowledge of roofing, and they had all the right answers. The previous roof installation had some issues with insufficient drainage and leaks, and CBX corrected everything. CBX upgraded the new roof to the latest codes and had the roof inspected by Spokane County. The new Legacy Scotchgard shingles have the highest Class 4 hail impact rating and contain > 10% copper granules to prevent roof algae and moss from growing. Kaipo was easy to work with and very professional. He worked with the insurance company to see that price increases and permit fees were taken into account. CBX contracted with Granite Mountain to provide seamless aluminum gutters, which was also done very professionally. I give CBX an A+.

I had hail damage to my house and large garden shed.
CBX were responsive, prompt. Reliable and navigated my HO Ins with precision. The work was done to my complete satisfaction.