Very unprofessional staff and company. Not only they are arrogant, but they are equally incompetent and disorganized. They are more interested of making money than delivering a good service. Stay away from Collin BRYAN if you have a pool project . They will do a lousy job and threaten to halt the project when you show them defects on the work they did. They don't have the word 'apologize" in their vocabulary" even if they are wrong. I regret hiring those people for my pool project....they are currently dragging their feets...and want to be paid for coping job with defect. They do not clean up after themselves either. I have had a lot of complaints from neighbors and HOA about Collin Bryan contractors leaving debris in the neighborhood. After the work of contactors, Collin Bryan pool superintendent will overlook the defects, and when you the customer takes pictures of those defects and send to them, instead of apologizing, they will tell you 'let us do our job"......even though they are obviously unprofessional and incompetent. Now the incompetent pool superintendent Craig Samford said that he has paused my pool project. I suspect that the guy found out that he messed up even the plumbing and is seeking a way out. Collin Bryan should be accountable for their incompetency as a company that hires an incompetent pool superi ntendent and other incompetent schedulers like Dottie Bun that they have fired.
I agree to remove the review per the demand of Collin Bryan owner Bryan , who promised to fix 2 issues that he came and saw himself: pool equipment pipe leaking and 2-way hose pipe of less than a year sice collin Bryan put them. Collin Bryan sent an unlicensed plumber called Fidele that knows nothing about the pool. He came and made thing worse: another part of the pipe of my pool equipment is now leaking profusely, the cheap water hose pipe that was put by collin bryan on a $94000 pool is spreading water all over the wall (I cannot even turn it on to make the automatic leveler work.
Today Andrea, the lady working with owner, texted me a very uncalled message asking why do I want collin Bryan to fix the rusted water hose pipe that was put in place by Collin Bryan plumber. Unbelievable. Worse, another leak is appearing on the other part of the pool equipment after their so called plumber fidele (who knows nothing about pool equipment ) came and messed up. My understanding is the actual pool plumbers that work on my pool equipment during my pool building project have left Collin Bryan or no longer want to work for Collin Bryan. Hence they send fidele, who knows nothing about pool equipment mess up with my pool. I will add if space permit photos and videos of the mess they created on my pool and trying to blame me or something else but not Collin Bryan. That said, they are in the obligation to satisfy their warranty obligation in a satisfactory manner using knowledgeable technicians, whether they like it or not. I AM PUTTING BACK MY REVIEWS WHEREVER I CAN PUT BECAUSE OF ANDREA DISHONESTY. AND COLLIN BRYAN not fixing the pending guarantee issues . Collin Bryan has remained very unprofessional and using unlicenced cheap technician like the plumber fidele. NB: CRAIG , BRANDON, AND CHRIS HAVE SINCE LEFT THE COMPANY. THEY TOLD ME FOR POOR TREATMENT IN ADDITION I SUPPOSE TO THEIR INCOMPETENCE THAT I HAVE ALWAYS COMPLAINED ABOUT.
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