Coastal Contracting

Great crew from Coastal contracting. They got two rooms of dry wall up and mudded in one day. Followed up to sand and paint within 2 days and did very nice work!

Coastal Contracting did a fantastic job restoring our front porch. Christian was very communicative throughout the project and help navigate some unexpected rot issues uncovered with the work. They were able to reframe the porch to address the rot while keeping the same overall timeline. Very high quality work and very reasonable pricing! Not an easy pair of qualities to find.

We recently completed a two-story, 1,200-square-foot home addition, and we couldn’t be more in love with the results. From start to finish, the experience was exceptional thanks to the incredible team—especially Cameron, Alec, and Dan.

We first heard about the company through a mutual friend of the owners, and from our very first interaction, we knew we were in good hands. Cameron worked closely with us during the planning phase and was incredibly patient and detail-oriented. He helped us thoughtfully scope the work, ensuring everything was clearly defined and aligned to our vision from the beginning.

Alec was our project manager / estimator and he was outstanding. He kept the project on track and on budget, communicated proactively, and truly cared about getting every detail right. He was responsive, professional, and always a step ahead. Alec made the entire process smooth and stress-free, and we’re thrilled he’s now moving into a new role where he will be putting proposals together. Based on our experience, clients will be lucky to work with him!

And we have to shout out Dan, lead carpenter, whose craftsmanship and attention to detail are flawless! His work is stunning and it’s is clear he takes great pride in what he does, and it shows in every room of our addition.

This team brought our vision to life with skill, care, and professionalism. We’re beyond grateful and can’t recommend Coastal enough. If you’re thinking about a renovation or addition, this is the team to trust!!

Communication was excellent. They completed a list of closing repairs (fiber siding repairs, joist repairs, etc) in the time frame needed and I was pleased with their work.

Coastal Contracting was truly the best company I have worked with. From getting a quote, to coordinating, to sticking to timelines, Coastal Contracting delivered on every metric. I certainly would recommend them for any kitchen project! I am beyond thrilled with their work!

Working with Coastal Contracting has been a wonderful experience from our initial meetings with Alec on quote and design to working with the project manager, Christian, throughout the project. The project was a complete renovation of a 3-bedroom townhouse, including full kitchen remodel, two full and one half bathrooms, all electrical fixtures, new floors, new doors, and replacement deck. Throughout the project Christian was in constant communication with us and always answered any inquiries quickly. Any concerns were addressed immediately. They were able to complete this project is a fairly short time frame and all work was excellent. Thank you Christian for all of your patience in working with us through numerous changes to the original contract. I very highly recommend Coastal Contracting.

Coastal Contracting has been with us throughout the entire home renovation (stem to stern). Christian Hinson is our project manager and is someone who exudes confidence and knowledge about the project and expediting and sending the resources to get the jobs done. It has been four or months of full house renovations and all along the process there were no surprises and excessive cost overruns and lag in the schedule. I highly recommend Christian and Coastal Contracting to everyone who is interested in a well executed project.

Highly recommend Coastal Contracting! High quality, high value. Fair, clear communication, efficient execution. Cameron could not have been more patient when scoping the project. Christian delivered strong on-site leadership and could not have been more pleasant to work with. Overall extremely satisfied!

Coastal Contracting did a great job managing our second floor renovation. We were very happy with Christian’s open communication, transparency about cost, and dedication to customer satisfaction. Would definitely recommend!

Coastal is a terrific partner. I needed to add a bedroom and full bath, requiring a change in the pitch of roof. I had a number of non-starts with local Richmond contractors who were either unresponsive, bait and switch or unrealistic pricing, or did not seem experienced to perform the work. Coastal was very upfront with pricing and performed the work on schedule. Alec is a terrific Project Manager who communicated near daily, and ensured sub-contractors were coordinated and delivered with quality. I would use Coastal for future work and recommend them to others.

This is the second project we worked with Coastal on (the first was a full kitchen and half bath remodel). They did an amazing job on the full bath remodel. We have an older home, so Cameron and Christian worked with us to come up with a creative solution. They were so easy to work with, and even answered questions for us after the project was completed. I’m sure we’ll continue to have more projects in the future, and we would be happy to work with them again!

Alec and his crew did a great job! They moved through a substantial remodel in about 5 months. Coastal maintained constant communication throughout and went above and beyond to make for a smooth process and excellent finished product.

We hired Coastal to build a sizable addition onto our current house for my mother-in-law. Alec, our project manager, was professional, a great communicator and had a positive attitude. Things ran smoothly even with a few hiccups here and there and the finished project is amazing. We get compliments from our neighbors and friends about how the addition looks like it’s always been there. Would certainly recommend them and hope to use them again on future projects.

We had a great experience with Alec and Coastal Contracting this summer. They tore down our existing deck and built a screen porch. Now we spend more time there than in the great room. The entire process was painless, they had great communication and set expectations for the project so we would know what to expect. I would definitely recommend!

My daughter, who's a teacher and single mom, recently had a minor plumbing issue in her house. Coastal Contracting came swiftly, provided all the help she needed and did everything through homeowners insurance. They were kind, thorough, and removed stress. I am forever grateful!

Coastal contractors is the company to choose for your renovations and repairs. ‼️‼️

The professionalism is the biggest part for me being a business owner myself. This company was very timely and the communication was impressive.

I needed some repairs done to a roof I recently had installed by another company. Looked great until we had a home inspections done and the roof was not to code. I called Kwan at CC and her company handled this with ease and educated me on the codes for a roof.
I will definitely recommend them.
Thanks again for saving the day Kwan

I had contemplated building a second garage for a number of years to provide more storage and functionality to our home. After living in our home for seven years and outgrowing the space we had, I finally committed to building the second garage. I reached out to a handful of general contractors for details. A couple never returned my calls, a couple quoted prices over the phone or via email without even doing a survey. Coastal Contracting contacted me promptly and sent out a rep (Chad) to discuss the scope. He was very professional and thorough. We only made two revisions before we had a final design drawing. Shortly after approval, Coastal assigned a project lead (Alec) to oversee the construction from start to finish. After a few weeks of coordination, we started construction just before Thanksgiving. Every step of the way was well documented and communicated. I met with Alec nearly every day to discuss progress. During these meetings we introduced new ideas or possible additions. His suggestions were thoughtful but were not accompanied by high pressure sales tactics. He knew my vision and his ideas aligned with mine. So in the end, I got exactly what I wanted at a reasonable price without undue delays. Everything was done to match our current home and It looks it was there from the beginning. Every subcontractor selected for the job was the best hands down (concrete, framer, electrical, HVAC, sheetrock, roofer, siding, gutters. I couldn't be happier with the outcome and the relationship that I experienced with Alec and the extended Coastal Contracting team.

We reached out to Coastal Contracting about apparent water damage, immediately Mr. David Craig came to assess and helped us with next steps & suggested calling our insurance. Throughout the process they have been very communicative and they get the work done fast and efficiently. They make sure do a walk through to ensure they completed the job, anything that was still needed they would come day of or immediately the following morning and complete. The quality of work is amazing, the crew is kind and I’m so satisfied with my new flooring, paint & laundry room. I will be using them again for future projects. Highly recommend!

Absolutely thrilled with the fantastic job done by Coastal Contracting in replacing my roof! From start to finish, the experience was seamless.

Overall, I couldn't be happier with the outcome. My new roof looks fantastic. The color match is perfect. I highly recommend Coastal contractors to anyone in need of roofing services or other contracting services. We’ve used them in the past, and knew would could count on them. Thank you for a job well done!

We have had a full Kitchen Reno and a new roof done by Coastal Contacting. They were extreme fast on the roof, worked long hours and always made sure to communicate with us on the progress. Stellar work and very responsive! 5 stars!

I hired coastal Contracting to remodel two bathrooms from the ground up on a very old house. They did a great job. It took a little longer than I had anticipated, but all in all things turned out great. The sales person that I met with is Chad Midkiff and he does an amazing job, helping to pull everything together that you may want. Alec Eberle. The project manager was great. I worked with him in the beginning at the very end, and he followed through with everything that he promised. Although they sub out all of the work, most of the people that came here were excellent. I would highly recommend them For your remodeling needs.

Coastal Contracting did an amazing job on our kitchen renovation. We interviewed a few contractors and ultimately chose Coastal for the personal service, attention to detail, competitive prices and quality of work. Chad was easy to communicate with, very quick with the design turnaround, listened to what our goals were while also suggesting ideas when we needed some guidance. Christian, our project manager was very communicative and easy to work with. Even with being out of town, we never felt out of the loop or anxious. The final results look amazing. Would recommend Coastal for any kitchen or bath remodel. Thanks guys for a great experience and beautiful new kitchen!

I had a great experience working with Coastal Contracting on my bathroom renovation! I really appreciated how their designer, Chad, helped me in picking out tile, grout, and paint combinations - it all looks amazing in the current space. The project leader, Christian, was also excellent to work with and was always available for any questions I had throughout the project. I'm very pleased with how the bathroom turned out, and I'll definitely be choosing Coastal for future projects!

Coastal handled a repair job for some interior drywall and siding issues on one side of the house. The project turned out great. They were communicative and worked around our schedule, and went above and beyond the contract in certain instances. Will use them again for sure if needed.

Had an attic space (approx 250SF) finished by Coastal, converting it into a bedroom/office space. Overall job was very well done - project managers readily available via phone or text. Work was high quality and done quickly. Was a lot of information to manage about subcontractors coming and going and schedules changing, but that's normal.

Good experience from the estimate to completion. They even sent a cleaning service to get things back to pre construction

A great job Coastal Contracting. Being a realtor and helping my clients with helpful resources on repairs to their home, Coastal Contacting gets 2 thumbs up from me. The repair was done quickly and looks fantastic. Thank you for the wonderful job and speedy service. Ray

We had Coastal add a carport to our home and remodel our master bathroom. From the very first meeting with Chad on the project to the ongoing work by the team led by Alec we could not be more pleased with the end result and equally important the open and timely communication throughout the project. They went the extra mile on making everything fit our vision and expectations.

“Coastal Contracting exceeded all expectations with their impeccable remodeling work on my home. Their attention to detail, professionalism, and dedication transformed my space into a masterpiece.

Coastal Contracting’s work was very high quality. I am thoroughly satisfied with the job they performed. Alec and team were very responsive!

We recently used Coastal Contracting to finish off our 2nd floor attic space. I cannot say enough good things about Alec, our project manager. He was very responsive and assertive in communicating with us about the schedule and project details. I highly recommend Coastal for any home renovations, big or small, you will not be disappointed. I will definitely use them again for future projects.

I contacted Coastal Contracting over the summer to take care of a couple projects I had. The initial meeting went well and I signed the contract.

For positives I would say the work was done well. We had a couple of windows installed and built in shelves put in around our fireplace. The windows turned out very nice and look like they were put in when the house was built. The people we worked with were responsive, usually within a couple hours by text to the questions we had.

As for negatives, I was told during planning that the outlets on the walls the built-ins were being installed on wouldn't be a problem and they would be taken care of. You can see the attached picture for how an outlet was left. Coastal Contracting could have been a company of their word and taken care of it, or at the very least done it at cost. Instead they decided to try and maximize profits and told me I would have to pay them $500 to fix the outlet. That is a plain insulting number. I had an electrician come out two days later and fix it for $100 in 20 minutes.

In addition, I was told by 3 different people my job would take, "3 days, 5 days max." It ended up taking 3 weeks from start to finish, with constantly changing days they would be out to do work.

Coastal contracting has done several jobs for me as a Realtor. Their work is always top notch and communication/expectations are clear and met with ease. I'd recommend them to anyone I know looking for home renovations!

Family member who is a home inspector gave the referral. They gave estimate and completed the work on warped gutter and related water damage to roof fascia the day after we called them—in record August heat! Saved our bay window at a reasonable price. Really appreciate their fast professional service.

We have been using Costal Contracting for years. I am a realtor and the work is always done right and affordable!

Coastal Contracting was great to work with and we are pleased with the patio they designed for us. We highly recommend their company!

Coastal Contracting has replaced the roof on two different properties for me. Recently, when I thought the roof was leaking, I called Kwan. She investigated past the point of determining the roof was not the issue. She found the issue and offered a simple solution. You can expect excellent customer service from this company!

We are very pleased with our kitchen renovation. The project stayed on schedule and project manager Chuck was communicative and helpful. Had a few bumps in the road, but Chuck worked with us to get everything right. Overall a good experience and the work looks lovely!

We used Coastal Contracting for our kitchen remodel. Kwan & her team were amazing! We couldn’t have asked for a better company. Coastal Contracting made our dream come a reality. They were extremely responsive and were communicative throughout the entire process from start to finish. We would use Kwan & her team again!

I would recommend Kwan and Coastal Contracting.They just tackled my siding and window replacement project. I appreciated there prompt response and follow.

Kwan and her team have helped me out with my investment rehabs in so many ways. They are quick to communicate, professional and priced very fair. I would recommend Coastal Contracting to anyone looking for someone they can trust to get the job done right.

I 100 % recommend coastal contracting. Their customer service is phenomenal and I have never had an experience so smooth when it comes to flooring as I previously went to two other contracting services in the past to redo my floors. I will be contacting them again for future needs.

We had water stains and damage in our ceiling due to a roof leak. After the plumbing repair, Coastal replaced that part of the ceiling and seamlessly made it look new again. I would use them again for any future home renovations.

I was referred by a friend who had also used Coastal Contracting and am glad I chose to go with them. I needed some built-in bookshelves in my family room, and Kwan and her team did a fantastic job. Highly recommended if you want professional work done in a timely manner!

Kwan was outstanding when we needed advice for our commercial space and build-out. She responded quickly when we had an emergency and came out to assess the situation the same day. Professional, thoughtful, and extremely knowledgeable. She assigned a couple project managers to support our requirements, and both Charles and Dennis went above and beyond to get us through the challenging situation. I would absolutely use Coastal Contracting again in the future for any commercial project.

This company is awesome. Showed up on time and cleaned up behind themselves. And before they left they made sure me and my wife was satisfied. I will use Coastal again and highly recommend them.

Coastal Contracting came in quickly when my previous GC Casey Fabling fraudulently took money and closed his business after failing to complete the work.Coastal came in one day, took a look and the next day had subs finishing the large amount of work needing to be done. They are professional, courteous, knowledgeable and experienced. I'll give a final review when the project is complete.

They were professional.The project manager Chuck was great he answered any questions we had.He met the contractors there every morning he made sure they knew what they had to do. I would definitely refer Coastal Contracting to my friends.Our remodel of our basement turn out beautiful.Thank you.

Coastal did a great job on my bathroom repair. They were referred to me through my insurance company (after two other contractors backed out of the job at the last minute). Everything was done in a timely manner despite the holidays. They were professional and I am very pleased with the final product! I wish I had found them sooner!

I got to involve the company in remodeling some wasted space near my bedroom. They did not only modify the space, but they assisted me to buy and install the necessary items. They did a splendid job such that now I have a beautiful self-contained bedroom. I am forever grateful, and I am not done with them yet. I intend to work with them in some more remodeling in the near future.

This crew was prompt, courteous, and worked efficiently. The end product is excellent! I will definitely use them in the future and will recommend them to friends and family!

Coastal Contracting is one of the best businesses I’ve worked with in years! They always made sure I was aware of what they were doing to my house and that I approved of it. I had so many questions because it was a little bit of a confusing process (I’m not good with home improvements and figuring out the cost of things or what needed to be done), but they were so patient and made sure to answer all of my questions. I’ve never seen such quality work! They’re definitely going to be on the top of my call list next time I need to remodel something in my house.

We had a half bathroom in our master bedroom that was weird and had no full purpose. Coastal came in to change the half bath into a full bath. They did everything! Knocking walls down, building new ones, electrical, tile, painting, trim, and more! They are currently working on the rest of the house redoing all the hardwood floors and creating an open concept. We are so excited and love working with Chuck! The whole team is amazing and so great to work with!

We used Coastal for our bathroom reno. The whole team was incredible! The bathroom ended up looking better than we ever imagined! Chuck is a great communicator and is incredible!

We worked with Coastal for our kitchen remodel. They did an amazing job—we enjoyed working with them. They made the process easy, were helpful answering all our many questions, and made sure our kitchen turned out perfect. Thank you Chuck, Cameron, and Heidi! We love our new kitchen.

Kwan's team did amazing work in just 7 weeks to renovate our attic! The project started within 10 days of us coming to an agreement and the crews (framing, insulation, drywall, hvac, electric, flooring, painting) were very professional and always on time. We greatly appreciated Chuck (Project Manager) and Kwan's vision for how to best utilize the space. We can't forget about Heidi (Project Coordinator) who was great with her responsiveness, planning, and utilization of the Buildertrend project portal. It was a very clean process with inspections and permits. Pricing came in at the middle of 3 quotes and we are extremely satisfied with the result! They will definitely comes as a recommendation to our friends in RVA!

Coastal Contracting just completed interior work on our church building in Chester. They were amazing. They were professional and were very helpful in helping us get our certificate of occupancy for the church. The work that they performed was beyond satisfactory. I will recommend them over and over again. I just want to say a big thank you to Kwan and her team at Coastal Contracting.

I am a local designer for Kitchen & Bath Expo. Over the years of doing business in this industry, I have always recommended Coastal Contracting for services not offered by my company. When my clients need wall removals, electrical, plumbing, flooring, and tile splash for their projects, Coastal has always been on schedule for me. Even though other contractors are many months out, Coastal is there to save the day. Cameron, Kwan, and the entire Coastal team has been a pleasure to work with.

How do I start this review? I have never renovated anything any home. So I was a complete neophyte when it came to a kitchen renovation which was performed by the magical, wonderful, experienced and yes even cute staff at coastal contractors.

To do a kitchen renovation during a pandemic and ice storm and dogs running back-and-forth could not have been fun for the gentlemen and ladies that helped me turn my once 1960s kitchen into a beautiful 2021 kitchen.

The best recommendation that I can give is that there was no pushback. Having been in customer service forever I am used to the word no but that was never uttered by Kwan or Chuck or Carlos or Wilson or Robinson. I didn’t forget Cameron or Paige or Lesley or Justin. I think almost everybody in this company had a hand in this awesome renovation

There’s always going to be a workaround. There are always going to be issues but anytime there were; they were always addressed and address promptly. Anyone that has any questions about possibly doing business with this company please call me I’ll tell you the truth. Listen to the experts. They know what they’re doing.

Kwan, Leslie and the team were excellent! They communicated with me every step of the way and I love the way my bathroom and kitchen turned out! 10/10 I recommend!

Superb service, fast, and on time. Chris did an outstanding job of assessing what the real issue was with a leak in the Solatube dome area and fabricated a fix on the spot. Most would likely have just slopped some sealant around and hoped it would work at the next rain, whereas Chris actually fixed the unique problem. Will definitely use again for other projects.

Coastal Contracting helped us rebuild after a water loss in our kitchen. What started out as a simple dishwasher install on our end turned into an abatement and remodel that We had always wanted. Kwan and her skillful crew moved quickly and efficiently to upgrade my home. We took down walls, installed beam, all new cabinets and all new floors. The drywall and painting are top notch. I highly recommend coastal contracting to anyone looking for a general contractor!

We highly recommend Coastal Contracting. They are very professional, knowledgeable, and responsive. Coastal Contracting has replaced roofs on three houses and replaced/repaired windows at two locations.

Hiring a contractor is always stressful! You can rest easy with Coastal! They are thorough with understanding the problem, they put in the extra time to match materials and eliminate multiple trips Or delays with specialized professional service. Detailed high use railing repairs, mortar joints, repairing roof vents and spotting damaged shingles from a previous wind storm and repairing them since were already on the roof! Going above and beyond the original repair without an extra charge! They ensured my home is safe from future water damage! Piece of mind!
If you need full service and responsive contractors look no further than Coastal!
Thank you for making my multiple small projects your priority!

Best ever experience! Kwan was very personable, responsive, and knowledgeable. They did a wonderful job on our shower renovation. They really over delivered! There when promised and completed early. Beautiful work at a great price. A rare find!

I had a good experience with Coastal Contracting. I had a project that needed to be fixed quickly. They were quick to come out to inspect and give me an estimate. They took a day or two to get the materials to prep and stage the work area. The work was completed on time. One of the things I liked the best was how Jared and John were so patient with me when I asked many questions about how the repair would be accomplished. They were extremely professional and courteous. The project required about 8 different workers (all experts in their own area of expertise). At the end of each day, they would clean and sweep the area and put away all their tools. They were all very friendly and so very careful not to damage any of my travertine and sandstone patio by covering and protecting everything. After clean up on the last day, they replaced all my patio furniture, flower pots and re-hung my wind chimes. I could not ask for a better experience.

Coastal renovated our master bathroom and did an amazing job! They were professional, prompt and helped with the design along the way! We are so happy with our new bathroom!

Coastal Contracting replaced my roof several years ago, and did an amazing job. They used high quality materials and did the job quickly and efficiently, and their quote came in under my budget. And then recently I had a leak in my roof, and Kwan sent someone out immediately to look at it, and they were able to make the repair right away! They are also professional and knowledgeable and easy to work with!

Coastal did a GREAT job painting the exterior of our home! Before we learned about Coastal, we contacted 3-4 painting firms that initially expressed interest in our project and then never even called us back! Our experience with Coastal was totally different from the start - they responded in a timely manner throughout the process and always kept us up to date. Justin was our very professional account representative and Alan did a great job leading the painting crew. The members of the painting crew were consistently hard working, friendly, polite and highly skilled. The total price was very fair and the house was BEAUTIFULLY done! Thank you, Coastal! We would recommend them highly.

Coastal met me at my property to do a walk-through for a complete renovation and three weeks later has yet to be in contact with me. Further, after the first week, I left a voicemail with the estimator to follow-up and he has not returned my call. If the company is too busy, needs more time, or is not interested in providing a quote, simply state as such.

9/4/19 Update: After my initial review, Coastal contacted me and took ownership of the situation which is appreciated. Coastal scheduled an appointment and spent time with us to discuss our renovations and provided suggestions on next steps before they could deliver an accurate quote. We plan to obtain a quote soon from Coastal!

I have to give them 5 stars not because there were no issues but BECAUSE once they were aware of the issue, they fixed it. Kwan recognized the problem and the project was completed in days. Sometimes the problem is not the company or the policy but a project manager. The quality of work done was excellent. My hat is off to Kwan and Spencer! I would hire Coastal again!

Have had three job tickets done by Coastal so far on my new old house in the Fan. They gave advice on how to keep me under budget while keeping high quality and finishing jobs even ahead of schedule. Responsive and accountable. Will work with again.

I hired Coastal Contracting for a last minute bathroom remodel on an extremely tight schedule and boy did they deliver! Everyone who worked on the job was courteous, professional, and skilled. They even worked over the weekend to make sure we stayed on schedule after my new bathtub arrived damaged from the manufacturer. All this and the bid was extremely competitive too. I’m very happy with the finished result and would absolutely hire them again having seen their commitment to keeping the client satisfied.

Thanks again kwan and crew!

Being a Realtor, I need a company that can handle small and large jobs for my clients. Coastal Contracting is the company I trust to handle my clients. They are fast, thorough and affordable. They are my go to company for all of my contracting needs.

Coastal does great work with excellent communication! I have used them several times. For one of my jobs, the project manager, Spencer, went above and beyond on Saturday to fix a mistake on a shipment by another vendor.

Kwan and the staff @ Coastal Contracting approach each project no matter the size with complete attention to detail and most importantly being mindful of the customers finances. Listening to the wants and needs of the customer, Coastal will always find the practical solution leaving their clientele more than satisfied! 5 ⭐️!

UPDATE: Never say never! After posting this review I heard from Kwan directly and she put the project back on track. We are now putting our house back together and if you could only see the smiles on our faces. The craftsmanship of the work Coastal performed exceeds our expectations and we can hardly wait to cook our first (non-grilled) meal. Hats off to Kwan and her team for pushing the project over the finish line and making things right as far as we are concerned. While we're burnt out on house projects for now, we'll likely give Kwan a call next time a project comes up.

Let’s start with, we will NEVER use this company again. I don’t know who is writing all the 5-star reviews, but they must be working with a different Coastal Contracting.

I am hesitant to even write this review while my project is still incomplete as I fear it may delay this project even further. At this point, we don’t see how it can get any worse. We are nearing the end of the 9th week of a proposed 4-week kitchen remodel. I only write this as a near-last resort, as regular calls, emails and texts go ignored or disregarded. Initially, we were told that delays were due to an unexpected need to replace our kitchen floors (included in the contract as a possibility). Further delay was blamed on the custom cabinets, two; one for a range hood, the other a small bookshelf (also included in the contract).

In reality, the delay is because Coastal can’t seem to keep up with the work they commit to, or, they can’t project manage their way out of a wet paper bag. On average, we get about 2 days of work out of Coastal a week. The rest of the time our house lies dust covered with plastic sheeting, literally blowing in the wind and us with no information on what’s next. Since sending an email to the owner, project manager and sales manager with concerns about the length of time this project is taking (along with our 3rd $5,000 installment), we have had the same painter at our house every day for 3 weeks. The painter appears to be using our house as his remote office to quote/bid on more work that Coastal can’t complete while NOT painting our house. But hey, at least there is someone at the house every day. The painter’s work has been fine, when he has time to do work. He even stays late and works some weekends to finish as much as he can. However, nothing else has occurred over those three weeks with the exception of countertops being installed by a non-Coastal company.

The communication and expectation setting have been the worst part of this experience. We have been told on multiple occasions that the project is on track despite evidence to the contrary. At the end of April, week 5, we were told that the project would be done by the end of the month (May). We were told again last Thursday, May 23rd, by a project manager who hasn’t been to the house for almost two weeks, that they would be finished by the end of the month (still May). Today is May 29th and the painting isn’t finished, cabinets are still laying on the ground, a wall is still missing drywall, there’s electrical work to be done, trim to be installed, a storm door that has vanished into the ether, floors to be finished, appliances to be re-installed and of course final touch-ups on whatever work has been performed over the last 9 weeks. Based on the pace we have seen from Coastal so far, we’re still 2-3 weeks from finishing.

At this point I don’t know what we can do. The employees at Coastal don’t appear concerned that we were promised a new kitchen in 4 weeks but are still without one after nearly 10. There certainly isn’t any sense of urgency on their part. We pay our installments; they continue to not show up. Seems like a good deal for them, us. . .not so much.

I fear we are stuck with Coastal until the project is done. We just hope we can keep other people from going through the same trouble.