Logo of Cisneros Roofing

Cisneros Roofing

  • Richmond
  • Commercial Roofing
  • Residential Roofing
  • Financing Available
  • Warranties Offered
  • Metal Roof
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM
About the Business

At Cisneros Roofing, we pride ourselves on our versatility and technical expertise, capable of handling a wide range of roofing projects, from emergency repairs to specialized installations. Based in Richmond, Virginia, we serve both residential and commercial clients, ensuring that every project is managed with the utmost attention to detail and organization. Our comprehensive services include emergency roof repair, roof coating, waterproofing, and skylight installation, allowing us to tackle complex jobs from start to finish. We understand the importance of delivering durable, high-quality results that provide long-term value.

Our well-coordinated team is dedicated to maintaining consistency in our work, ensuring that each project meets our rigorous standards. With a commitment to thorough project coordination, we ensure that every aspect of your roofing needs is addressed, providing peace of mind and reliability throughout the process.

What people say about “Cisneros Roofing”?

Customer feedback for Cisneros Roofing is mixed, highlighting both commendable service and significant issues. Many customers praise the company's prompt communication, quality of work, and thorough cleanup, expressing satisfaction with their roofing services. However, several negative experiences stand out, particularly regarding poor follow-up and unprofessional conduct. Notably, one customer reported a severe lack of communication after signing a contract, while another described unacceptable behavior from workers. These serious complaints create a more critical overall perception of the company.

What Users Like The Most
  • Fast, efficient, good communication, and reasonably priced.
  • Sergio and his crew did an outstanding job and we couldn't be happier with the results.
  • They worked from dawn to dusk and did an excellent job of cleanup.
  • The crew was very professional, and did a thorough job.
  • They went well beyond my expectations!
What Users Like The Least

Customers are fully satisfied

Recommended Reviews
Overall Company Rating
Good 4.3
Out of 15 reviews
5 stars
4 stars
3 stars
2 stars
1 stars
Show first:
Kevin Finity
Nov 3, 2024

Fast, efficient, good communication, and reasonably priced. A week after calling, we have a fresh new roof! We have a lot of plants and yard decorations, and they were very careful to work around them and clean up. No complaints.

Aaron Puritz
Aug 5, 2024

Four years ago, Cisneros roofing replaced my roof. Now, there are leaks in the ceiling. I called, left a message, and they didn’t return my call.

So, I had another roofer take a look. It turns out Cisneros did not install the ice and water shield on my roof. I pulled up my invoice form 2020, and I absolutely PAID for an ice and water shield. It’s just not there. Only felt.

I’m very disappointed, first to find out they didn’t install the ice and water shield that I paid for, and second of the fact that I never got a call back after I left a message.

If you do work with Cisneros.. check their work.

Gwen Burnham-Fay
Jul 30, 2024

I cannot speak more highly of this company. Easy communication and quick scheduling for an estimate. Sergio came out for the estimate of a small leak in our roof, he checked it out and found it was just a tiny rusted nail causing the damage. He fixed it in under 10mins and refused to charge us for his time, saying it was too small to charge us for. What standup people! We will be forever customers moving forward.

Ryan Kokemor
Jul 13, 2024

I've used Cisneros Roofing for 5+ years on our 50 year old slate roof. I've found Mr. Cisneros to be very fair and balanced and he takes pride in his work. I recommend him to all of my neighbors.

Lynn Pappas
Jun 26, 2024

Hard working. Great value. They found and fixed everything that was going wrong on my 65 year old roof, put the new roof on, and took proper precautions in the extreme heat. I also want to say that they cleaned up so well that I could not find a single nail or shingle or piece of plastic on the ground.

Vas Khomyk
Apr 27, 2024

Sergio and his crew did an outstanding job and we couldn't be happier with the results. Having worked in the construction industry, I can confidently say they exceed an A rating when it came to communication, timeline, quality of work and crew demeanor. Sergio came out the next day after we contacted him, took his time to measure and evaluate our roof, and gave us an extremely competitive quote on the spot. Two weeks later his guys were there as promised and took great care to not damage our garden and keep our dogs safely in the backyard as they removed the roof. They worked from 7 am to 7 pm every day and took care to clean up as they went, and coordinated with our plumber who had to move vent pipes. We couldn't be happier with our new roof and the process start to finish.

John Cranor
Jul 29, 2022

I am ex roofer, a 24-year veteran home inspector and have published several articles on roof inspection. I have inspected Cisneros Roofing work countless times and always found their work to be good. However, I wanted to share that recently they were called to a home that had what appeared to be a roof leak but they were impressively honest and told the home-owner it was not a roof related issue. I was called to come evaluate and I performed water hose leak testing and found that a window was causing the leak. Cisneros could have easily sold my client a new roof but didn't! I was very impressed with that honesty and it says a lot about the owner of the company! By the way, I have referred Cisneros to numerous friends and family in the past and I am cautiously about who I recommend! The owner is a good man!

Stacey M.
Aug 17, 2021

Called about a leak and they were out the next day. Simple fix and roof is good to go for many more years. Thank you!

Ronald Magnusson
Jul 15, 2021

Sergio worked with us previously to repair leaks with some skylights that had been incompetently installed by another contractor. We then had him do our whole roof. His price was extremely competitive, they scheduled and showed up a few days after we signed the contract and completed the job in 2 1/2 days. They worked from dawn to dusk and did an excellent job of cleanup.

Ryan M
May 29, 2021

Great customer service, replaced the roof on two houses and two sheds, they did a very high quality job and their team was very professional! Thank you!

Chris H
Oct 21, 2020

Friendly staff, estimator wasprompt, wore a mask and was able to quickly diagnose for the quote. Repair was done quickly with no mess in the yard, at a reasonable price.

Casey
Sep 12, 2020

Contract was signed on August 3rd and they scheduled us for the 10th if they weren't backed up from the hurricane. I understand, it rained a lot that week but we didn't hear from them AT ALL. No one called once. We called them on the 24th, 25th and 31st with no answer. They finally called back on the 31st saying they were dropping off the materials on September 2nd and they would do the roof on the 3rd. They did deliver the materials on the 2nd but they did not show up on the 3rd even though there were clear skies and we were never contacted about them not coming or why they weren't coming. They finally did the roof on the 4th. When they were done, 13 hours later, they left our backporch covered in debris (which I had to clean up) and they split (it looks like they cut straight through it) our front gutter. We then noticed that they didn't do what they were supposed to on our backporch. They show up September 10, completely unannounced and undo what they did wrong and fix it. The lack of communication and lack of taking responsibility is what turns me off from ever recommending them or using them in the future. I'm not sure if they are a small business but there has to be someone that can call and give us a heads up along the way or call and apologize for the damage/debris left behind. I have pictures of both the debris and split/cut gutter.

Kevin Moon
Apr 15, 2018

The time line was a little long to get them here but it was well worth the wait. These guys did a great job!! Cleaned up after themselves and didn't even trample down the flowers in the flowerbed. HIGHLY RECOMMENDED!! They went well beyond my expectations!

Gerry VPP
Mar 16, 2018

The crew did a great job with the new roof in Williamsburg. They were all professional, and did a thorough job. They cleaned up like no other contractor we've worked with had ever done previously too. I would highly recommend them. They took their time and ensured the job was done correctly. They were a great team.

Aaron Silver
Jan 24, 2018

Not a customer - came home from work and found these jokers had plugged their power tools into MY DETACHED HOUSE to work on my neighbor's roof ALL DAY - who does that?! When I confronted the workers, they KNEW they had done something wrong, so they made a conscious decision to cut corners - is this who YOU want repairing your roof???

Call us and get a quote right now Show phone number
137 locals recently requested a quote
  • Richmond
  • Commercial Roofing
  • Residential Roofing
  • Financing Available
  • Warranties Offered
  • Metal Roof
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM
We Answer Frequently Asked Questions
Pricing questions
1. What is the average roof replacement cost for a residential home?
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The average roof replacement cost for a residential home typically ranges from $7,000 to $15,000, depending on factors such as roof size, chosen materials, roof pitch, and labor rates in your area. Premium materials or complex designs may increase the price.

2. How much does it usually cost to replace the roof of a commercial building?
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The cost to replace the roof of a commercial building typically ranges from $5 to $12 per square foot, depending on several factors such as roof size, material, labor rates, building type, and local code requirements.

3. What factors affect the overall roof repair cost?
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Several factors influence roof repair cost, including the extent of the damage, roof accessibility, material type, labor costs, and whether it’s a general repair or an emergency fix. Minor repairs can start around $150–$400, while major repairs may exceed $1,500.

4. What is the typical roof leak repair cost, and how is it calculated?
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Roof leak repair cost generally ranges from $300 to $800, depending on the size and location of the leak, the materials required, and labor intensity. Complex leaks involving structural repairs or interior damage will cost more.

5. What is the average flat roof repair cost for commercial buildings?
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Flat roof repair cost for commercial properties usually ranges from $500 to $3,000, depending on the roofing material (TPO, EPDM, PVC), the extent of the damage, and roof accessibility.

6. How much is the mobile home roof replacement cost compared to traditional homes?
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Mobile home roof replacement cost typically ranges from $3,000 to $8,000, making it generally more affordable than traditional home roof replacements, due to smaller size and simpler structure.

Service questions
1. Should I stay home during roof replacement?
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It's not necessary to stay home during roof replacement. Roofing work is noisy and can cause vibrations inside the house, which might be uncomfortable. Most homeowners choose to leave during major parts of the project, but our team ensures safety and keeps you updated, whether you're home or not.

2. How long does roof replacement take?
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The timeline for a roof replacement typically ranges from one to three days, depending on the size and complexity of the roof, weather conditions, and material type. Larger or more intricate roofs may take a bit longer, but we always aim for efficient, timely completion.

3. How to hire a roofing contractor?
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To hire a roofing contractor, start by researching local companies with good reviews and proper licensing. Request quotes from multiple contractors, verify their insurance and certifications, and ask for references. Always ensure you get a written contract that outlines the scope of work, timeline, and payment terms.

4. How to check if a roofing company is legit?
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Check if a roofing company is legit by verifying their business license, insurance, and local certifications. Look for memberships in professional associations, read customer reviews, and ask for recent project references. A legitimate company will be transparent and provide all documentation upon request.

5. How to choose a roofing company?
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When choosing a roofing company, consider their experience, customer reviews, warranty offerings, and quality of materials. Make sure they provide clear communication, detailed estimates, and a solid portfolio of completed projects. Local expertise is also a major advantage for understanding regional roofing needs.

6. How do you know if your roofing contractor is ripping you off?
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Warning signs that your roofing contractor might be ripping you off include vague contracts, pressure to pay large upfront deposits, lack of proper documentation, and unexplained price increases. Always ask for itemized estimates and written guarantees, and avoid contractors who avoid answering your questions directly.

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