Center Mutual Insurance Co

Center Mutual and Mr. Neil were a major blessing during a tough time when me and my family needed it most. I would recommend this company to anybody looking for a helpful, friendly, and patient insurance company!

Rich Hovland was great to work with after flooding happened in our home! He checked in periodically on the progress with the restoration company to ensure everything was going smoothly. He was quick to respond to everything we needed! He also was very personable and checked in and sent well wishes as we were expecting/brought home a newborn during the restoration! Rich is great!

Great sane day service as I contacted and quick with getting back to me with the claim on my water damage

The agent did a great and prompt job with my claim. The agent is friendly and professional. Would highly recommend Center Mutual for home and auto insurance.

We got hailed out in our small North Dakota town. Adjuster Darin Williams came out. This guy is a joke. He missed the estimate on my pickup around $10,000 and is giving us the run around on our house.steer clear of center mutual and if Darin Williams comes to your property then request another person.

Had a great experience. Called Monday morning to turn in a claim and an adjuster called me back just within a few hours. Rich Hovland provided great guidance and service! Highly recommend!

Our house got hailed out, and we needed to replace the roof, gutters, and windows. Within 3 business days we had an adjuster out, and within 7 business days, they had a check in the mail for the full amount minus our deductible. Thanks Rich Hovland, for the very easy process!

I want to thank Rich with Center Mutual Insurance Co. We had some severe hail damages on our house and it was such a relief to deal with Rich Hovland. He was genuine, sincerely caring and does his best to help people after a disaster. I recommend Center Mutual Insurance Co.

Center mutual is hands down the worst insurance company I have dealt with in 40 years. Everyone in the office is rude, eragant, and most of all ignorant. They have no communication skills, absolutely 0 customer service and most importantly they are fraudulent and charge for non existent policy’s. If anyone reads this please get insured somewhere else.if I could leave negative star reviews I sure would.

Have some issues at home call my insurance company. They were there very quickly to assess the problem. I want to say thank you Rich for your prompt response.

After years of paying in and never being in an accident, my vehicle was back into an uninsured motorists. I also have protection for this yet they denied my claim. All i need was a wheel alignment and some paint work. Cheap worthless non caring company. Do not go throught them.

Very efficient and pleasant to work with. Very happy about the fairness of this work. Thank You! Roger & Carmen Reed

Rich was really great to work with. He came right over and assessed my damages to my house and made everything really easy for me. Would highly recommend.

Rich Hovland was an absolute pleasure to work with. He was on site the next day. He answered any questions I had in a timely manor. I could call or email at any time and he would respond. He did a great job following up with me and working with not only myself but the company hired to do the renovation process. Thanks for everything, Rich!

We appreciated Rich Hoveland's prompt & professional estimate of the damage to our roof. He was courteous and easy to work with. Because of his work, we are able to replace our roof in a timely fashion.

Rich was quick and thorough. He worked late nights, finished his work, and got our family back on our feet in five days. Thank you Center Mutual and thank you Rich.

Very impressed. Rich came out in a timely manner and was very knowledgeable. He gave us an estimate for the damages which we agreed on. Then he got in touch with us about more eligible items insurance would cover. Very helpful and hard working. Hopefully we don’t need to use our insurance again but if we do I am confident Rich will treat us right.

Darin Williams helped me with my claim. My car was totaled and the service I received from Darin was excellent and evething was done real quick. Great job Mr. Williams. Thank you.

We made one phone call to Center Mutual to report our property loss due to a fire and Rich Hovland was onsite the next day to document the damage and start the claim process. After any type of loss like this there is a lot of anxiety, but he was professional and answered our initial questions. He also was up front about the questions he could not answer without more research. He has followed up on everything and we truly feel we have a partner helping us with the claim.

Rich provided outstanding service with excellent results. Our claim was handled within hours from start to finish! Appreciate you being genuine and a super communicator. Thank you, Rich!

Rich Hovland is definitely a great asset to Center Mutual. During an extremely stressful time due to fire loss, Rich was not only personable and friendly, but he was so helpful, timely and considerate. Thank you, Rich, for your 100%+ care thru this challenge.

Unfortunately, storms have resulted in significant damage to my property in recent years. Each and every claim I have submitted to Center Mutual has been handled promptly, accurately, and fairly by the adjuster assigned to me: Rich Hovland. He certainly represents Center Mutual well!

Super fast service. Was very impressed with the turn around time. Had a check on the way in less than 4 hours.

Rich did an awesome job with our water claim!! He was at our house early the next day and had our estimate sent to us by noon! He explained things thoroughly and answered any questions I had. I would definitely recommend Center Mutual Insurance.

We lost equipment due to a fire during a blizzard. We spoke to our agent that afternoon and they referred the adjuster to us and he called that same day. Due to the weather, he was unable to reach our location for a few days but came immediately when the roads were cleared. WONDERFUL people and company to work with after such an awful ordeal. The appraisal went quickly and smoothly and there wasn't a lengthy delay in receiving the check for payment. Highly recommend and great to work with!

We called for a hail claim on our roof, screens and garage door in Rapid City, SD. Adjuster was there the next day, a Friday morning. The contractor recommended was there in the afternoon. We had the full check on Monday from Rugby, ND. The contractor finished the job the same week. Absolutely wonderful, but I am not surprised, they have honored the claims for us through the years without any hassle whatsoever. Five stars are not enough.

I don't have this insurance but after the swift actions of this company they are definitely on my radar. I was able to get the whole thing scheduled and paid for by the company within 24 hours. Great job by Rich Hovland.

Had a water pipe burst over labor day weekend. Called company on Tuesday when they opened. Adjuster came that afternoon and claim paid in one day! Rich was great!

I made one call to Rich and he was fast to get back to me and help. It was a easy process and I was impressed by the speed and professionalism on how it was dealt with.

I had a great experience! They set me up with a rental car until I got a new vehicle! They were excellent about communication and called me to see how I was doing after my accident!!

Summer has just begun and here in SW North Dakota it's been in the 90's. My Central Air went out and from the day I called it in to the day it was closed was only 4 days, and that was counting the weekend! This is my first time working with Rich Hovland. He was kind, considerate, caring and very professional. He was very efficient. He made turning in my claim a very easy and trouble free experience. Thank you Rich for the wonderful experience!

Rich Hovland responded the same day our claim was turned in and he was at our house then the next day! (which by the way is quite a drive!) Everything is all taken care of in a matter of days!

Wow! Unfortunately, I've experienced more than one accident in my lifetime so I've worked with many insurance companies over the years and I am totally impressed with Dave Aadnes, Center Mutual Insurance Co in Rugby, ND. Recently, someone backed into me and damaged my car. I made one call and everything was in place in just a few hours. They were awesome, approved getting my car repaired, never questioned my report, asked me if I needed a rental (I was shocked) while my car was being repaired! They arranged that the rental will pick me up when I drop my car off to be fixed even. I am so impressed. Everyone told me, good luck in working with the insurance company when someone backed into me as it's a no-fault state. I was so worried this would be awful and it has been extremely professional, responsive and pretty easy. Thank you Center Mutual and Dave Aadnes, you are appreciated!

I'm a repair company I travel the country a big part of my job is working with insurance adjusters. Darin was extremely unprofessional started raising his voice at my partner and yelling. All because he did not want to pay to have the car properly repaired and go with another company that clearly missed a ton of damage because it was estimated outside. I don't want to deal with this company let alone pay them to cover my vehicles. Definitely a lot better options to insure your second largest investment.

We had a terrible windstorm in North Dakota with wind speeds of over 80 miles per hour, which caused a great deal of damage. Since this was the first time I needed to file a claim with Center Mutual, I did not know what to expect. I was very happy to see the fast response from both my Agent, Diane Huber, and Adjuster, Rich Hovland. I was very impressed that Rich came out to my place so soon, along with his professionalism and fair settlement. He displayed great concern for our problem and handled this claim in record time. Center Mutual can be very proud to have both Diane Huber (Agent) and Rich Hovland (Adjuster) working for their company. Thank-you. Wes Becker

I have over 20 years experience with Center Mutual Insurance- every year they send me a bill and I end them a check! That relationship changed a month ago when we were hit by a micro burst that damaged every building on our land. Talking to neighbors who had had insurance claims in the past I was dreading the claim process. Add to that the COVID crisis that required me to be gone for a month during the initial review phase I was nervous! Upon return home I found the adjuster, Rich Hovland, had not only been very thorough he had been very fair! I had several questions about some damage and he gave me thoughtful, well reasoned answers to my questions and even though he cold not pay for that damage his reasoning was sound.

I hope to not ever have a claim again but I am sure that Center Mutual will handle is quickly, fairly and with respect for my concerns!

I’ve been dealing with Bob Jaegars voicemail for over a year now. When you call- don’t bother getting a live person- you’ll get his voicemail and he never returns the call. He owes me a new roof on my home. I replaced all the windows, siding and the entire inside- the roof was never an exclusion and we got a horrible hail storm that did sufficient damage last year. I have leaking in my NEW MASTER BATHROOM and $1000’s of damage from the roof leaking into it when it rains. BOB told me he would look into the adjusters claim and as to why he said he wouldn’t cover it. Still no word. I will be hiring a private adjuster and suing them for time, money, inside damages, roof gutters, safet, facia, shutters, fence, electrical lights the wind tore off, and master bathroom Sheetrock, vanity, and linen holder. My dad has been in the roofing and siding industry since 98’ and he’s known as “the king of commercial”. This company has owned this house under their plan since the 70’s- my roof has never been replaced and there was no exclusions. Super disappointed with my time spent on this. The private adjuster takes 10% of the claim and he will add it to their bill. Don’t go with centermutual- they’re crooks.

I would recommend that no one use this company the service has been less than superb we sold our house in Cooperstown and had previously paid a 6-month premium for homeowners insurance and they are refusing to give us our money back Rob hovland is unethical a scumbag and has no business being in insurance it has been over a year and we are still having intermittent phone calls to try to get our money back the next step is a lawyer or the state insurance commissioner I hope Anyone who reads this and is considering doing business with this company and this man thinks twice he has a horrible reputation and he does not want to work with you when it's time for your insurance to do its job

I have both auto and farm insurance through them. I switched to them after an issue with American Family Insurance and discovering that Center Mutual was more affordable. Since getting them around 4 years ago I have only had 1 claim, deer collision on a vehicle, and they took very good care of me. My farm insurance has been another story. I keep having trouble with the billing. I never get a bill from them when my premium is due, but I always get a statement from them saying if I don't pay my premium in a few days they will cancel my farm policy. This is very frustrating considering I never get a bill in the first place! When I call Rugby to pay the bill I'm usually treated poorly and they always insist that the issue is with the mail. It sure seems odd that I always get a final notice statement but never a bill! They're lucky that my local agent is a good friend and a nice guy, other wise I would have switched again by now!

Avoid this company the plague!!!! I've never been treated so poorly by a company that I pay for services!!! My truck got hailed out by a tornado. Got an estimate for $8,900. The adjuster, Dave, said that it was a ridiculous estimate and he had to see for himself the damage. He came to my work to inspect my truck (I think he was dodging my husband, besides the point) he came with a worksheet to do my estimate from another company in a different town. He did not use Center mutuals papers which I thought he should. Then I waited 18 business days to recieve my check. Which was 2,900. I could take it where I wanted to he said but have to pay the difference. He treated me like I was a criminal. Taking money right out of his wallet. I took it to the supervisor Bob in rugby. He then again told me they will only pay for PDR. What a frickin headache. My truck is half done because I didn't have enough money to fix it. Save yourself, walk away!! Farmers here we come!!