Carter Family Roofers LLC

my skylight started leaking one night during a light rain. with a big storm expected soon, i reached out for a roofer’s help before the weather got worse. greyson replied right away and said he could come over first thing the next morning. he showed up on time to check out the problem and managed to fit me into his busy schedule the following day. greyson made the needed repairs quickly and efficiently. he even checked in with me during the storm to make sure everything was holding up. friendly, honest, efficient, and tidy—couldn’t ask for better service. highly recommend!

where do i start... greyson truly went above and beyond for my roofing project and took care of every need i had for my house. from the beginning to the end, he was always easy to reach, friendly, and genuinely cared about my home and all my questions and concerns. greyson treated my roof replacement as if it was his own house. i got several quotes from other companies in richmond, but once i met greyson, i knew he was the right choice. the whole process with insurance can be overwhelming, but greyson answered all my questions and made sure i felt comfortable the whole time. he was always on time for every appointment and even showed up in person when the insurance adjuster came to look at my roof, which made me feel much more at ease. he explained everything about the claim and made sure i completely understood what was happening. greyson kept me updated at every step, whether it was a phone call, text, or email. he let me know when the crew would arrive, when the roofing materials would be delivered, and handled details like removing and reinstalling my solar panels. working with greyson was a great experience and the crew did a fantastic job on my new roof. i also had new gutters installed and some interior painting done—greyson set everything up and made the whole process smooth. it's clear he really cares about his customers, and i’m happy to recommend him to anyone in richmond looking for a roofer. for any future roofing needs, i know exactly who to call!

Carter Family Roofers LLC did an amazing job putting a new roof on my home in Richmond. Greyson and the rest of the crew took great care to protect my yard and landscaping. They used tarps over my deck to catch all the old shingles, and at the end of each day, they rolled up the tarps and used a vacuum to get every bit of dirt left behind. On the final day, they made sure everything looked just like it did before they started. I didn't find a single nail anywhere in my driveway or lawn. I highly recommend them!

carter family roofers llc is truly a hidden gem! we had some small, ongoing roof leaks for a while and had tried other roofers in richmond before, but none were very good. one morning, i spotted the company truck and asked if someone could check out our roof problems. dean came by quickly, gave us an estimate in just a couple of days, and in less than a week, our roof was repaired, along with some gutter and wood fixes. dean and the crew were very professional and always responded fast. their work is excellent. i feel relieved that our leaks are gone and happy to have a reliable roofer for any future repairs. this company has definitely earned my trust and respect.

Outstanding roofing service! Jude, the owner, came by to inspect our roof after a recent storm. While he was up there, I saw our gutters needed cleaning and he took care of that too. Jude also found and fixed a problem with our gutters that was causing overflow in certain areas—something two other roofing companies missed, as they just said the gutters needed cleaning. In addition, he handled some repairs on our fence and gate, and even gave us helpful tips for making small repairs ourselves. The work was done at a fair price, and we’ll definitely use this roofing company again and recommend them to friends and family.

Our home was affected by a tornado, and a neighbor had a roofer come out to check for damage. When the roofer saw the issues with our house and others nearby, they generously offered to help us by putting a tarp on our roof. They made it clear that they wanted to assist us without any charges, even if we decided not to use them for repairs. We ultimately chose them for the repair work, and they made everything so simple, even though I know I might have been a bit challenging at times. They truly exceeded our expectations with the quality of their work and improved the appearance of our home beyond what it was before the storm. All the repairs looked fantastic, and they addressed any concerns we had promptly. As new homeowners, we were initially worried about being taken advantage of, but working with them quickly eased our minds. The owner and the team, including Preston, were extremely honest and reliable. I would definitely recommend them to anyone in need of roofing, siding, or gutter services.

A++ Experience! The team was hardworking, professional, and communicated well throughout the project! A skilled roofer was hired to remove our old shingles and install new roofing. They made multiple visits to ensure all measurements and potential issues were thoroughly checked before ordering materials. Once the work began, it was completed in just two weeks—impressive! The roofer was on-site frequently and promptly answered all my questions. I also noticed how he addressed potential concerns with his team to protect my landscaping and property, which many other contractors might overlook. He always prioritized my best interests. The crew was just as helpful; if the roofer was busy, I could easily speak with a crew member or lead, and they handled my requests. I pay close attention to detail regarding my home and researched extensively to ensure everything was done correctly and to achieve the look I wanted. The roofer made this process smooth and straightforward. I can't speak highly enough about the quality of the service. A trustworthy, skilled roofer is just as essential as a reliable mechanic. Once you find one, you keep them. This roofer is definitely one of the best! You won't be disappointed.

i had a roof that was leaking and needed more than just a quick fix. carter family roofers llc made the whole process of replacing our roof an excellent experience. we even went on vacation while the work was being done, with help from a house guest. i received updates from a friend and felt confident that we picked the right roofer. we worked with terrance, who was fantastic, along with the entire team, from the guys on the roof to the staff on the phone—truly professionals all around. thanks to carter family roofers llc for keeping us dry and providing peace of mind with a job well done.

Incredible experience! Out of all the roofing services we've had for our home, this has been the most professional, swift, and positive one yet. They demonstrated high levels of communication, meticulous attention to detail, and kept within the quoted budget. It's unbelievable that such excellent service came from our lowest bidder! Preston and his team removed our old roof, installed a brand new one on both our house and detached garage, replaced the siding, soffit, and fascia, and even installed new gutters - all in just over a week. They ensured our property was spotless every evening. Terrance also made sure to check in on the progress daily. We can't recommend their roofing services enough for anyone in Richmond.

We engaged a roofing company to repair our garage roof and gutters, which had been damaged by a fallen tree earlier in the season. The team, including Jude and Dean, was very responsive and managed to finish the work in a single day. The quote they provided was incredibly thorough and clearly explained all the tasks that needed to be completed. Even though the cost was on the higher side of our estimates, it was still within the typical range for Richmond. We decided to proceed with their services due to their impressive professionalism and meticulous attention to detail. To our surprise, Terrance returned two days later to inspect the work and carry out additional cleaning. Our driveway and yard were left even cleaner than before the roofing job commenced, which was a delightful bonus.

jude and his colleague dean are genuine, upright, and reliable. jude exceeded our initial agreement, going the extra mile. i'm a pleased and content customer. my roof was extensive and sharp, but it was as if it was just a couple of feet off the ground, given how swiftly and skillfully their team maneuvered it. the team was very professional, leaving no sign of their presence, except for the new shingles. i would highly suggest carter family roofers llc in richmond for all your roofing necessities. the experience with preston and his crew was highly commendable.

Terrance was exceptional. He carried out a comprehensive inspection of my roof and identified several areas of damage caused by a recent storm. He broke down the entire process for me and assisted in liaising with my insurance company for a roof replacement. Once the approval was received, we set a time for the project. Given the size of my roof, the estimation was a 3-day duration for the removal of the current shingles and their replacement. The team from Carter Family Roofers LLC arrived punctually, a refreshing experience in today's world. Because of an upcoming storm forecasted on the supposed third day, they brought in additional roofers and impressively completed my roof replacement in just 2 days. The final result was a fantastic looking roof, and the entire process was made hassle-free with the help of Terrance and his crew.

I was incredibly impressed with the customer service I received when requesting a quote for a new roof. Terrance was the one who came to help, providing me with a wealth of useful information about roofing options and solutions for a leak problem I'd been experiencing. Instead of immediately jumping to the cost of a complete roof replacement, he observed that my attic's ventilation was subpar, which could be causing condensation and leaks. Terrance suggested some ventilation methods for the attic before considering a new roof. He assured me that he would send me some alternatives when I was ready and the attic was properly ventilated. It genuinely felt like he was looking out for my best interests and was committed to helping me and my family make the most of our money. This kind of customer service is exactly why I'd recommend this roofing company to anyone. I've shared my experience with numerous friends and family because I'm still amazed at the level of service I received. I've had at least three roof inspectors and other roofing companies examine my flat, leak-prone roof, but Terrance was the first to mention the importance of proper ventilation. He also mentioned that he regularly participates in work meetings where he can discuss his job with his colleagues, and he pledged to ask them for any additional advice for my situation. It doesn't get any better than this! I'm grateful to have found a roofing company that I can rely on in the future!

perfect exteriors has completed numerous roofing projects for me over time. dean, greyson, and their entire crew are always accessible, responsive, prompt, and professional, and their work is of excellent quality. they've done everything for me, from replacing my entire roof and siding at an old house, to doing various roof and fascia repairs at my current residence. they've also done work for many of my acquaintances and coworkers. i highly recommend them to anyone needing roofing or exterior work (siding, soffit, fascia, gutter, etc.) done on their house. i'm not usually one to leave reviews, especially for just average quality and service. however, i find it important to support local businesses that do an exceptional job, and perfect exteriors is definitely one of those businesses.

i was on the hunt for a roofer to do some minor repairs requested by my insurance company. i reached out to one company and set up a free estimate. their estimator, greyson, dropped by and i explained my needs to him. he assessed my roof and later emailed me a quote that was a bit steep for such a small job. not satisfied, i resumed my search online and stumbled upon carter family roofers llc. from my initial contact with terrance to a follow-up call from jude, i was impressed with their level of professionalism. i felt that jude truly grasped what i needed and offered a quote that seemed fair for the roofing task at hand. even though the roof required more work, jude didn't attempt to upsell me, which i appreciated. a few days later, their crew arrived on time as promised and finished the job within a few hours. i can't praise this team enough - they truly deserve an a+ for customer service. i don't usually write reviews, but this team has earned my respect and trust. i will be using them for future roof work. i'm grateful for the top-notch service provided by carter family roofers llc and their team. aaaa++++.

The work done by Carter Family Roofers LLC was top-notch. They came equipped with a platform lift, able to reach three stories high. The team, led by Terrance, surveyed the roof and quickly got to work. They installed a roof exhaust fan in no time. A special shoutout to Greyson, who did an exceptional job with the wiring. He set up an inline isolation switch for easy servicing of the fan. The product selection offered by the company was impressive. The super quiet fan, pre-set at 90 degrees, comes with a variable speed setting and gets the job done. We saw a significant difference just 30 minutes after the installation. It's sure to prevent condensation, mold, and mildew. Plus, it keeps the attic space cool. Without a doubt, we're incredibly pleased with the teamwork displayed by Terrance, Greyson, and Preston. Their combined effort resulted in an outstanding roofing service experience for us.

We had a new roof installed at our place and were absolutely delighted with the experience. Preston provided us with a detailed estimate, including upgraded shingles and flashing, and he lived up to every single commitment (installation schedule, work quality, punctuality, and so on). The installation crew arrived punctually, displayed utmost respect, and worked diligently to complete the task. In conclusion, they fulfilled all their promises, adhered to the proposed schedule, worked hard, and delivered high quality work. Absolutely top-notch service all the way! A+!

My interaction with Carter Family Roofers LLC was simply 'outstanding'. They replaced our roof, installed new skylights, and set up a new attic fan. We were also scheduled to have our gutters and downspouts replaced, but with the impending threat of a storm, preston, the head of the team, suggested we get everything done before the storm hit. This was a surprise as i hadn't even thought of this. The team at Carter Family Roofers LLC is fantastic. I've never had such a positive experience from start to finish with any company. Everyone was professional and there was never any pressure to buy. Initially, dean came to our house to assess the work that needed to be done. He was professional, explained the details of the work he recommended, and answered all my questions effectively. He knew his 'stuff'. The office staff was a pleasure to deal with, very detail-oriented. greyson provided a thorough proposal promptly and was readily available to answer any questions I had. When the roof installation team arrived to install our roof, they covered the front and back areas of our house to keep them clean and protected while they worked. They were focused, efficient, clean, and worked well together. At 5:00, they continued working with the determination that they were not leaving until the roof installation was completed, which it was. On the day of the roof installation, preston came to our house to introduce himself and also came by our house periodically throughout the day to make sure the job was running smoothly. After the job was completed, greyson contacted me to assure me that Carter Family Roofers LLC stood behind the work they performed. Our new roof stood up well to the storm. Upon doing my own inspection of the work that was performed, I found everything to be of excellent quality and all aspects of my experience with Carter Family Roofers LLC exceeded my expectations. I strongly recommend them for their high quality and professionalism.

i've lost track of the number of roofers i've hired to fix a persistent leak in my roof. none have been successful until i reached out to Carter Family Roofers LLC. thank God i gave them a try! they managed to stop the leak on their first attempt, unlike the other roofing services i've used. on top of that, their crew, including greyson and preston, was very polite and articulate. the owner, a man named jude, was equally respectful and responsive every time we communicated about my roofing issue. I would definitely recommend this company for any roofing needs. they did an amazing job!

Cooperating with this roofing company was truly a delightful experience. If all home repair organizations operated like this one, there would be no need for review platforms! I prioritize three factors when selecting a service provider for my property: Professionalism, Quality, and Pricing. This company scores highly in all three areas. I was facing some leakage issues with my roof and reached out to them. Greyson, one of their staff, promptly got in touch with me and was diligent in following up to ensure he got hold of me. He remained in contact throughout the procedure, keeping me informed. He was determined to get my job scheduled and finished swiftly, which I valued. The newly installed roof is flawless! It's aesthetically pleasing and I'm confident they utilized top-quality materials. I am extremely satisfied with the quality. As for pricing, I don't seek the cheapest option but rather a fair price for a superior product, and this company certainly delivers on that. There are businesses out there that might give a lower quote, but as I discovered, this is mostly due to a substandard product. One company even offered me a cheap price, only to then demand additional payment for an upgrade to secure a wind warranty. Their 'standard' wouldn't withstand high winds. That's not affordable, that's cheap. This roofing company offers a fair price for exceptional quality, striking the balance I'm after. Overall, I'm ecstatic about the experience. I would wholeheartedly recommend this company and Greyson to anyone experiencing roofing issues. I'm actually eager for the next heavy downpour!

i would definitely suggest this roofing service. Dean and his team were extremely courteous and proficient. Dean was really useful in choosing the right color for the shingles and coordinating the gutter replacement. i was a bit worried about the stucco removal and replacement around the base of the second story, but greyson did a fantastic job with the repair, priming, and painting. They took good care of my old TV antenna and made sure it was safely attached to the chimney. Hopefully, it will be a long time before the roof needs to be replaced again, but i would definitely hire Dean and his team again in richmond.

Incredible service! The team at Carter Family Roofers LLC is truly exceptional. I found a leak in my roof one Sunday evening and immediately scheduled an appointment. Bright and early the next morning, I received a call and Preston was at my doorstep within an hour. Not only was he extremely kind, but he also quickly identified the problem and repaired it in no time! He took the time to show me before and after photos, thoroughly explaining the issue and his solution. He assured me that if I ever faced any future issues, he'd be there to address them as quickly as possible. While I hope I won't require their services again, I won't hesitate to contact Preston if I do! A big thank you to Preston and the team!

i was pointed in the direction of this exceptional roofing service. making contact and scheduling an appointment was a breeze. terrance, the job representative who came to provide an estimate, dedicated an hour and a half to thoroughly explain the entire process. what set him apart was that he was the only one who first ascended the roof himself then elaborated everything afterwards. their quoted price was incredibly fair. on the day of the roof installation, the team was on site and started working at 8, wrapping up by 330. the level of their work was impressive. it took them about 2 hours on a separate day to install the gutters. the overall quality of the entire project was top-notch. i would undoubtedly recommend their services.

After a roof leak from a storm, I struggled to get a roofer to come out. That's when I discovered Carter Family Roofers LLC. Greyson, the owner, was a pleasant fellow who clearly outlined the problem for me and promptly gave a fair quote for the repair. Once I gave them the green light, they managed to come out the next week to fix the issue. The two guys, Preston and Dean, who worked on the repairs were professional. They showed me the repaired areas and made sure to clean up well after. jessica from their office was also pleasant and very responsive. Highly recommend this roofing company in richmond for anyone in need of roofing services!

When a massive oak tree's top section broke and crashed through my carport and roof, it resulted in broken attic support beams, interior room damage, and gutter issues. Shortly after, Greyson was at my Richmond home to evaluate the damage alongside my insurance adjuster. Greyson was successful in matching the color of my roof. The repairs to the roof and attic beams were executed flawlessly and promptly. Furthermore, Greyson coordinated with subcontractors to address the interior and gutter damages, and he also liaised with my insurance company. Over the past three decades, I've had to replace my roof three times. The service provided by this roofing company far exceeds that of any other roofing services I have previously employed. I would strongly recommend their services.

Fantastic experience with this roofing service! The process was transparent and the pricing for the chimney and roof repairs was reasonable. The initial installation had been done poorly and the flashing had been gnawed on by squirrels. The roofing team, including Preston and Greyson, meticulously removed the damaged roofing materials and expertly restored the roof and chimney flashing to their former glory. Their knowledge and expertise in roofing were clearly evident. The roof, being 20 years old, posed a challenge in color matching, but they searched tirelessly to find the perfect match. They put in as much effort into repairing my roof in Richmond as if it were their own. It really doesn't get any better than this.

Greyson from the roofing company was incredibly professional and attentive. He answered all my queries and kept me informed about every step and the progress of the repair work. The team did an excellent job repairing and replacing my severely damaged roof, which had been affected by severe weather. They also replaced all my rotten fascia board and fixed rotten trusses that we hadn't realized were in poor condition. I now have a brand new roof on my 35-year-old house in Richmond, and they made it look as though it was never damaged. I would highly recommend this roofing service for all your roofing needs!

I discovered Carter Family Roofers LLC on a roofing website, they're among the leading roofers in Richmond. On the agreed day, Jude arrived punctually, inspected my roof and gutter, explained the roofing products, addressed all my concerns, and gave me a fair quote. He's professional, patient, and pleasant. I was so impressed that I signed the contract and scheduled the project within two hours, and no deposit was necessary. The roofing team included a project manager, Terrance, who was extremely responsible and friendly, and the entire crew was punctual. They laid tarps and plywood to protect the house, yard, and landscaping appropriately. The team was hardworking, professional, efficient, and tidied up all debris upon job completion. They replaced some decayed plywood, fascia boards, protected my skylights as I requested, and added some support beams. The charge for the woodwork was above the initial quote, but Jude didn't ask for an additional fee. I'm extremely pleased with the entire project. Highly recommended!!!

we have employed preston from carter family roofers llc for a roof repair and gutter installation at two of our rental duplexes over the past couple of years, and we're extremely satisfied with the results. recently, when a tenant reported a roof leak at another rental duplex, preston met me there (it wasn't a job previously done by carter family roofers llc). he had the issue resolved in about thirty minutes. they're the best roofing service i've come across and when the time comes for a roof replacement at our personal residence, i won't hesitate to call upon dean, jude, and the rest of the team. thanks again, preston!

Terrance from Carter Family Roofers LLC was considerate, swift, and supportive. I required a minor roofing repair that they didn't even bill me for! While up on the roof, Terrance suggested a few other improvements and even took pictures for my benefit. I definitely plan on employing their roofing services again in Richmond.

they showed up promptly. Pictures of our roof issues were provided by them, both pre and post repair. The office team and their workers on site, including greyson and preston, were very professional. We're completely happy and would strongly recommend them for any roofing tasks needed in the richmond area.

Preston did an outstanding job inspecting our roof and installing new slates in Richmond. His expertise allowed him to determine the perfect placement for the slates. After Preston's thorough evaluation, i am confident that our roof is in top-notch condition for the impending cold weather. i am thankful for his superior service provided by Carter Family Roofers LLC.

I'm genuinely thrilled with my new roof! The first-class quality of work by this roofing company truly left a mark and, amazingly, they completed the job within a day. Post-job, Terrance and his crew took care of the cleanup, leaving my yard in Richmond impeccably clean and undisturbed. I can't recommend this roofer highly enough!

our building and shed got a complete new roof installation from carter family roofers llc in october 2022. their rates were reasonably competitive and they were punctual. the owner, terrance, was incredibly professional, supportive, and approachable. the team was fantastic, they wrapped up the project in just two days and did an excellent job tidying up after themselves. i would definitely recommend them if you're in richmond!

Splurging a substantial sum on a new roof might not be as thrilling as buying a new car or remodeling your kitchen. Nonetheless, Dean made the whole procedure as smooth as can be. He consistently kept us in the loop at all stages, and the roofing crew, including Preston, Greyson, and Jude, put in significant effort. We're delighted with the project's outcome and the overall upbeat demeanor exhibited by Carter Family Roofers LLC, based in Richmond.

Preston and his team were excellent. They started with a comprehensive estimate and straightforward scheduling. The team arrived promptly in Richmond and worked diligently throughout the day to replace my roof. They ensured my driveway and deck were tidy, and even courteously inquired if they could enter my neighbor's yard to sweep for nails. A few days later, Preston arrived to conduct the final inspection and capture some photographs.

Fantastic experience! I collaborated with Dean from Carter Family Roofers LLC, who was impressively well-versed with the complexities of my roof, pinpointed the issues with my shingles, and rectified it in record time! If you are looking for a reliable roofing service that guarantees top-notch workmanship, you can depend on these professionals to deliver while treating you with utmost respect and professionalism! I would rate them a 10/10 and would definitely employ their services for any future roofing needs. They are undoubtedly the go-to roofers in Richmond!

We experienced some wind damage to our roof that eventually required a full replacement. Terrance was extremely attentive and guided us through the homeowner's insurance process. Greyson and his crew managed to completely strip and replace our roof in Richmond within just 2 days! Their work was not only swift but also of high quality.

The team was outstanding. They coordinated seamlessly with our insurance, maintained cleanliness, and were polite. They completed the work promptly, which was quite impressive! Having some background in roofing from working alongside my dad, I was genuinely impressed with their techniques and the quality of their work. Preston and Jude's craftsmanship stood out. I would highly recommend their services to anyone in Richmond.

carter family roofers llc is a fantastic business to collaborate with. they were attentive and responsive even during the holiday period. i'll definitely engage their services again and recommend them to others. greyson came over and sealed our roof's water heater vents, and also replaced a missing roof shingle vent just in time before the forecasted heavy rain.

The team at Carter Family Roofers LLC, including Jude and Greyson, was professional and took the time to explain everything in detail. They gave me insight into the quality of their roofing work, the expertise of their staff, and the durability of their materials. What's more, they helped me progress with my roofing project by offering a cost that fit within my budget, which I greatly appreciated. As I'm only at the start of my project in Richmond, I can't comment on the final product yet, but I'm eagerly anticipating the results. A big thank you to the team at Carter Family Roofers LLC.