Carpet Cowboys & Flooring Inc.
- 890 US-89, Jackson, WY 83001
- Industrial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Free Estimates
- Licensed & Insured
About the Business
What people say about “Carpet Cowboys & Flooring Inc.”?
Customer feedback is mixed regarding Carpet Cowboys. While many reviews praise the company's professionalism, helpfulness, and quality of installation, some serious issues have been raised concerning the installation process and customer satisfaction. Notably, one reviewer reported significant problems with flooring installation, suggesting a lack of proper research and care. Communication and follow-up services received commendation from numerous customers, indicating a generally strong commitment to customer service, despite the highlighted concerns.
What Users Like The Most
- Chris was incredibly helpful and knowledgeable, and she went way above and beyond.
- The entire staff was prepared, professional and very hard working.
- The installers were very courteous, considerate and installed my carpet quickly.
- Their attention to detail, expertise, suggestions, and very pleasant demeanor are most appreciated!
- The turn-around time from ordering to installation was amazing and the quality of the installation was excellent.
What Users Like The Least
- If you value your sanity, don’t ever contract with the new owners of Carpet Cowboys.
- They proceeded to put nails through our heated pads even though we told them they were high voltage.
- They did an unacceptable installation that looks like the attached photos.
- Their installation was all warped.
- They don't do their research for installation of flooring in another climate.
Recommended Reviews
If you value your sanity, don’t ever contract with the new owners of Carpet Cowboys. They are charlatans from Chicago who don’t do their research for installation of flooring in another climate besides Chicago. We had 800 sq ft of flooring installed in early December, where they proceeded to put nails through our heated pads even though we told them they were high voltage. Then after they replaced the heat pads, they did an unacceptable installation that looks like the attached photos. Btw, that pole from ceiling to floor is how they attempted to “fix” the flooring, which is all warped. Why is it warped? According to the floor rep it’s the contractor’s responsibility to check the humidity in the house to make sure it is compatible with the environment. Well they didn’t do that, and now, instead of making it right six months into a minor job, they want us to put in a humidifier! I guess, being from Chicago, they don’t get most people keep their windows open in the mountain summers. That was about 3 weeks ago, and ever since they have ghosted us. Not worth it when there are other options, even IF. Constant gaslighting and ghosting and plain old lying. I hope no one else will lose $15G and an enormous amount of time with these unethical and amateur owners. Also, none of the reviews on the website pertain to the new owners, they all concern the old owner, Chris V.
I couldn't recommend Carpet Cowboys more. Chis was incredibly helpful and knowledgeable, and she went way above and beyond to make sure my wood floors were perfect. She had a wide selection of flooring options. The installation was fast and professional. I love my new floors!
The entire staff was prepared, professional and very hard working. Kevin and his crew were a delight to work with and finished the job ahead of schedule with impeccable results!
137 locals recently requested a quote
- 890 US-89, Jackson, WY 83001
- Industrial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Free Estimates
- Licensed & Insured
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