Carolina Custom Homes of Burlington

I would like to thank the whole team at Carolina Custom homes of Burlington NC. I would mostly like to thank Debbie that helped us with finding our forever home!! She listens to everything you tell her and she will work till she find something that fits what you’re looking for!! We would not be in our beautiful home without all her help and patience with us!!! So if you are looking for a true sales lady that will work with you through it all go see her!!! I really can’t thank you all enough!!! The view I get everyday!!! Home sweet Home!!!

“ The McPherson Family”

Moved into our Stanley 7 weeks ago and overall we had a great experience! I was skeptical at first but in the end CCH delivered a beautiful home and everyone worked very hard to make sure we were happy. Don't let his babyface fool you, Sheilds was very knowledgeable on all the home options and did a great job helping us navigate pricing. We LOVED having Lee as our project manager. He was down to Earth while remaining professional and stayed in tune with our progress at all times. Andy worked hard to remedy the issues we had after our walk through and was great about following up to make sure we were satisfied. The the CCH contract states that final payment is made after the CO is issued, and that made us nervous because you always hear that the builder's will not fix anything after they have their money. Thankfully that was not the case with CCH. Andy and Nationwide have been very responsive to all of our request and prompt in addressing issues. Our experience with CCH has been positive and I would recommend them to anyone wanting to build a modular home. This process took about 8 months from the initial preliminary selection appointment to our move in date. I would encourage all home buyers to go behind the county inspectors (because they missed some things), but again CCH was receptive and prompt in fixing those issues. The CCH team have all been very respectful and diligent and in the end we are all very happy.

Carolina Custom Homes of Burlington! From start to finish, their team was professional, attentive, and incredibly knowledgeable. They took the time to understand visions and turned it into a reality, exceeding all expectations. If you're looking for a reliable and skilled home builder, I highly recommend Carolina Custom Homes of Burlington! Annabelle and all the staff are amazing as well !

Wonderful customer service, and I loved the help I received whenever I had questions. They were great at replying promptly to all my emails and phone calls. I LOVE my new home and would highly recommend Carolina Custom Homes.

From the first meeting with Shields to the final walkthrough with Andy, left us with the home we wanted to head into our retirement years. They use quality contractors to complete the home on site and if something isn’t to your pleasing, the will make it right. We highly recommend Carolina Custom Homes of Burlington.
The entire staff, Shields, Anna Belle, Jacqueline, Lee, Danny are some of the best. If you’re thinking of building, do yourself a favor and pay them a visit first.

Jim and Tonya Pendell
Asheboro NC

Pure junk!!! Stay away!! Do not do business with these people. They sell trash, and when you ask for what you paid for they always try to explain it away and say you are being unreasonable for wanting "perfection" when all you want is quality. I'm sure Brittany will get on here with the same lines she uses on all the other reviews. Just take my word and stay away from this business.... you will regret it. If I could give negative stars I would. Been in my house for over 2 yrs and wake up every day disgusted with the product I paid so much for. Google Andy and see who you are doing business with

Thank you CCH for our amazing home. We first walked into your doors in early 2023 and Annabelle welcomed us with an open arms and all the information we needed. She informed us of each step and all the details to make our dream home come true. Once we were finally ready to take the next step in 2024, almost a year later, we made us feel in control of each step. Never did you make us feel like we were just another sale. You made sure we were taken care of. Once we decided on a floor plan you guided us to Andy. Thank you Andy you were truly amazing to us. You walked us to the next steps with patience and knowledge. I also want to thank Mykayla and Roy. You were so easy to communicate with and made this process so easy. We have been in our home for a little over a month and are completely in love it is everything we dreamed of! Thank you to all the CCH family!
Ps. My favorite part is my kitchen

We had a great experience- the price was right, they got us the custom bathroom we wanted I would definitely recommend them if you are looking for a new home!! Communication was quick whenever we made a call it was taken care of the next day and we were in ahead of the expected completion date since they handle everything well. Andy was very accommodating and professional all the way up to the end. Thank you I love it.

We started our journey with Custom Carolina Homes not entirely sure of what we wanted, and unsure of what to expect from the home-building process. From the very beginning, Andy and his team were exceedingly communicative, helpful, and patient with us. They walked us through every step, answering any and all questions we had along the way. As new questions arose, they went above and beyond to provide answers, always with full transparency.

The level of care and attention we received was incredible, and we couldn’t be happier with the outcome. Thanks to their guidance, we now have our forever home, and we’re thrilled with the results. If you’re looking for a builder that’s both skilled and truly invested in your vision, we highly recommend Custom Carolina Homes!

We are deeply grateful to Carolina Custom Homes of Burlington for bringing our dream to life. Their team's professionalism and warm hospitality made us feel at ease from the initial consultation. Jacqueline's meticulous approach and attention to detail were impressive, as she carefully listened to our needs and translated them into a comprehensive plan. Andy subsequently took the reins, providing a clear and concise explanation of the process and timeline. We would like to extend our sincerest thanks to the entire Carolina Custom Homes team for their exceptional service and dedication. Carolina Custom Homes of Burlington

Ted & Missy

Buying our home through Carolina Custom Homes was a great experience. Shields helped us figure out what home we wanted, Mikayla was there every step of the way to help with all my questions, and Andy was great to work with on the back office of things. we are in love with our new home!!!

We just finished our Stanley with Carolina custom homes, working primarily with Andy as our main contact. With a project this size we never expected everything to go exactly as planned and counted on having a few hiccups along the way. Of coarse, we did experience problems that popped up here and there, but the team at CCH was always well equipped, responsive, and handled problems in a timely manor. Their customer service is great, whenever we had a question or concern someone was just a phone call or email away, and we never had to wait long if we had to wait at all for a response.

We were happy to say nothing went over budget due to CCH, but we did have an unexpected charge of almost $10,000 from the power company for a line install due to the house being so far back on our lot. Make sure you have your power install quoted before hand! Apparently this is not typical (it’s usually free from my understanding) but if your house is set far back off the road I would definitely consider this as you are required to deal with the power company yourself (this is not something that CCH handles for you, and they are very clear about that from the beginning) Either way, in a market where other builders are telling you that 10-30% over budget is normal, CCH sticks to their prices they give you and that is a great peace of mind to have. You can build with them knowing that they are not going to blow your budget with change orders after the contract is signed.

We love our new house. It’s exactly what we wanted and we feel it’s a great home that will stand the test of time. You get an excellent value building with CCH as well, especially considering that our home appraised for more than we had in the deal as a whole, gaining us some equity right out of the gate.

If we build in the future we will be giving Carolina custom homes a call again. Thanks to Andy and his team!

Everyone at Carolina Custom Homes were wonderful to work with our new home. They were always available to answer my questions along the way. And all the contractors that came out and did work on the set up and utilities were very polite and were not afraid to answer my questions concerning what they were working on. We are very happy with our new home!!!

Andy and shields were fantastic to work with. They are prompt with their responses, give a thorough explain, ation of building process, options available, and are very flexible when it comes to making changes to floorplans. I would definitely work with them again and recommend them to anybody who is looking for a straightforward homebuilding process.

We could not be more thrilled with CCHB! We worked closely with Andy, Annabelle, Lee, and Makayla and they were all a pleasure to work with. Their communication was clear and concise, responses were always timely, and they lived up to their promises.

We looked at many options, as anyone would, before landing on CCHB. Ultimately, they had everything we wanted as far as customizations inside and outside of the home. We are a young family with young children building our forever home, so we needed a home that would grow with us. The customizations we were able to make to the floor plan and the add-on second story were exactly what we were looking for. Andy and Annabelle were great to work with while customizing/designing the home--their attention to detail was great! Lee and Makayla made sure the construction of our home was always on track and that we were up to date.

Overall, we couldn't be happier with our experience with CCHB and the team we were able to work with. We wanted to work with a builder that listened to our wants and needs, even when we were being a little picky at times (happy wife, happy life haha!). We can't wait to move in next week and starting making memories in our new home! Thank you CCHB!

We closed on our home 2 weeks ago and we are very happy with the finished product. After our walk through, the service tech was here the next day to start our punch list. CCH has always been very responsive to all my calls, emails, etc. I wouldn't hesitate to recommend this company to anyone

Although we didn't end up building (yet) our experience with CCHB was great. Andy, Shields and their whole team were knowledgeable, patient and went above and beyond. Although at the moment it wasn't the right time for us to build, we will be back when it is to work with this great team.

Andy Mckeown and his team at Carolina Custom Homes were wonderful in helping us with our new home purchase. Unfortunately, we had a house fire in 2022 and this has been a journey that I could not have foreseen in our future (But God). Andy and his team were patient with us and gave us all the information needed on buying a Modular home in this season of our life. My husband and I lived in our first home for over 26 years and to see it destroyed by fire was devastating ( But God) and we appreciated Andy and his team for all the encouragement and guidance, we are in our new home and loving all the upgrades and the way the house was built according to our specifications. Great Work!!!! Carolina Custom Homes and all the contractors and team members associated with CCH. God Bless you all!!! Alphonso & Katie Clifton 01/30/2024

Great experience. Shields was excellent to deal with. Very knowledgeable about the homes as well as the building process. Highly recommend!

We had a phenomenal experience building our dream home with Carolina Custom Homes. We traveled from Kannapolis, NC to Burlington (2 hours away) after I found them on YouTube. Their floor plans were phenomenal compared to other modular home companies in my area. Picking out the right floor plan, colors, and all the many details of a home can be very stressful but Jacklyn made this process very EASY for my husband and I. She took the time to show us numerous homes and make sure we found the one right for us. We were able to get all of the upgrades we wanted in our home all while staying in our price range. We could not do this anywhere else. Our home was ordered at the end of March and we were able to move in to our new home at the end of November. This was a very quick and easy process. Carolina Custom Homes did a wonderful job of communicating with us, giving us weekly updates, and answering numerous questions. They were always polite. The contractors were also very friendly and timely in completing their task.Carolina custom homes makes creating your dream home an easy process.

We were able to build our dream home. The entire team did a great job at meeting our needs and questions. Thank you guys again!

Just moved into our new house this past Sunday and we could not be happier. Our home build took a very long time to get done due to COVID, issues with the county, and a bunch of other small things, but we finally got here and the house is great. Andy, Shields, and team (while a little confusing in communication at times) were always quick to get back to us and respond to all of our many questions, comments, and concerns. We are looking forward to spending the rest of days in our new Carolina Custom Home.

Closing in on one year after CO/move in. Still THRILLED with our designing/buying of out new home from Andy, June, Shields and team at Carolina Custom Homes.
Forty+ years working for a builder that was a multi-year winner of the J. D. Power Award for Excellence qualifies us for judging levels of building construction.
Carolina Custom Homes offers and delivers great design, quality and home building value..!
As well, every visitor to our new home just LOVES it.
THANK YOU Carolina Custom Homes..!!!

Had an awesome experience working with Carolina Custom Homes of Burlington - specifically with the sales representative Shields. I would highly recommend anyone in the area checking them out, ask for Shields! He will take good care of you.

We had the best experience we Could have ever asked for! We always felt like we were family. There was communication each step of the way. The changes we wanted in our Sparta 1 were always met with “no problem”, after our home was on the lot we received a text from June telling us what had been done that week!
I would use this company again, but I am home to stay. So we will just recommend them to anyone we know who is in the market for a home!

Overall, we were quite satisfied with Carolina Custom Homes. We love our new house. They took our ideas and made a beautiful home. When our bank held up payment because of a problem with our HOA, Andy McKeown kept working on our home. When we had questions, Andy was quick to answer them. June Curtis contacted us every week with updates on what was happening with the construction.

We’ve had a few issues, of course, in the house – the kitchen fan had a noise, closet door wouldn’t close and a problem with the outlets in kitchen and utility – and we were able to get them quickly taken care of.

The problems we had during the building of the house came from misunderstandings between what we expected and what we ended up with. For instance, we were told it would be “turn key” and we wouldn’t have to worry about anything except moving in. To us that meant we would have a walkway from our driveway to the house (so we wouldn’t slip and fall and hurt ourselves in the mud when it rained). Unfortunately, they didn’t see it that way and we had to put in the walkway ourselves.

Another example of a misunderstanding: we thought we made it clear that we wanted a rain head shower head in our shower. But we also changed it to an ADA shower. And somehow, we were supposed to know that because we changed it to the ADA shower, we no longer had the shower with the rain head. What kills me is, if we had somehow made ourselves clearer?, we could have had the rain head.

As previously stated, we requested the house to be ADA compliant and it has wonderful wide doors, plenty of space in the kitchen and a great wheelchair accessible shower with grab bars in the master bath. However, somehow the grab bars at the master bath toilet were missing. When I inquired about them, I was told they weren’t responsible for installing them ☹. That clearly wasn’t a misunderstanding. And again, we had to install them.

So, the take-away: Carolina Custom Homes is a great company to work with. Just make sure your wishes are very clear and make sure it is in writing.

We just purchased a beautiful home from Carolina Custom Homes of Burlington!! Make sure you stop and check these guys out before you make the mistake of going to a Clayton homes dealer!! They will make the process and smooth and seamless as they can for you. Great quality homes without the hassle. We were always Leary of Modular’s but not anymore they are better built then a on site built home. Give them a look first!!

These guys did a great job of getting my house altogether ahead of schedule. I was told originally that the process took about 1 year from the date of signing the contract to completion. The house was finished in about 8-9 months. The whole process went along smoothly, as they handle everything. All I had to do was to say, "I want this house right there", and now, there's a house there almost exactly as I had imagined it

The folks at Carolina Custom Homes have been an absolute pleasure to work with - timely, quick to respond, and very helpful in walking through the entire home-buying process. Everyone on their team has been been great, and the main contact Andy was incredibly helpful, professional, and overall a great guy to work with. We did our first home build with these folks, and we couldn't be happier with the way things turned out. Thank you to everyone on the team over there!

Carolina Custom Homes was a pleasure to work with. We had several obstacles in preparing our land and choosing a floor plan, but they worked with us on every floor plan we were interested in and helped us find the one that best fit our wants and needs. They delivered on time and we’re always available to help. Owner Andy and family are amazing and took time out of their days even though we were far away from their location.

My husband and I were looking for new homes we met with Jacklyn and she was very informative and very patient with us and if we do end up buying from them . I'd choose Jacklyn again.

We had a very good experience working with Carolina Custom Homes of Burlington. Andy and everyone who worked on our home from the office staff to the subcontractors were wonderful. We are looking forward to moving in and starting our retirement in our new home. Thank you Andy for all that you did to make it as stress free as possible.

This company is wonderful! Their responsiveness is unmatched, and they take the time to ensure excellent service. In particular, Shields McKeown is great to work with, and his professionalism and candor are remarkable.

Although we did not end up using Carolina custom homes because we needed to move now and did not have the time to wait for a build jacklyn smith was awesome to work with. Extremely knowledgeable and patient with us the entire time. Even after she found out we were going a different route. If we ever find ourselves in the market to build again carolina custom homes is where we will start.

Even though we did not end up choosing Carolina Custom Homes, Jacklyn Smith was amazing to work with! She was extremely responsive and knowledgeable. Most importantly, Jacklyn was extremely patient with us the entire time. If you end up purchasing a home through Carolina Custom Homes of Burlington, I would highly recommend working with Jacklyn Smith! She was amazing!

Amazing KNOWLEDGEABLE staff. I can’t wait to actually complete this process & get my home built. Always informative and keeps you in the loop.

I have shopped other places from beginning to end!
CCH has been nothing but honest from the get go !
From the office staff to the construction coordinators they are always available to talk to me .

Carolina Custom Homes , goes above and beyond !
Their Professionalism that they display is astounding !
If you are looking for your forever home, look no further .

The experience of building a modular home during covid was very interesting, frustrating and rewarding. We would like to say a special thanks to Andy for his patience, Tyler, Lee and Sara for their ability to get things done, friendliness and professionalism. It was a long time coming and we are finally in our new home here in N.C. (from Fla) and love making it ours. The quality of this home is as good as any stick built home and much cheaper. We would recommend CCHB only be prepared for potential delays due to subcontractor schedules, city/county inspections and most of all the weather. A job well done. Thanks everyone at CCHB……Bonnie & joe

It has been almost a year since I purchased my new home with Carolina Custom. I am truly happy with having selected them; and would do so again if I fell into a time warp and got to do things over.

June was fantastic in the beginning, bending over backwards trying to help me find a floor plan that I actually liked. Those were the stages of my home shopping where I wasn't sure if I wanted to build a new home or purchase an existing. I had been watching the market for well over a year and still hadn't seen anything I liked after many viewings. I wasn't exactly sure how to articulate what I didn't like about the plans I was being shown, but she asked all the right questions and managed to find me a plan I loved and was excited about. They definitely work with people to find something that fits their desires, yet still keep the budget in mind.

Also important to me, they were always very responsive and informative to the questions that I asked, and I know I had many. They never made me feel like I was being a nuisance.

Were there issues and were their flaws that came up in the process? Of course there were. I am pretty sure that perfection is near impossible when building a home. Plus, I know I attract trouble and issues. If something bad is going to happen, it will most likely happen to me. It's just the way I roll haha.

And here is probably the most important piece of information of this review: I am happy with the result and love the area I love in.

If you made it this far, thanks for reading!

My wife and I are beginning our research of modular homes to see if they are the right choice for us in the current insanity that is the current housing market.

Shields McKeown, yes that's his real name, and no he is not an 80s era action star, was extremely helpful and patient while we asked our very long list of questions, not only about the houses themselves but the entire process from start to finish.

Shields was incredibly knowledgeable and at no time was he pushing to sell us anything. He simply provided us answers and insights, which was greatly appreciated.

If you are in the market for a home and the current market has you going crazy, maybe a modular home is something to check into. If you do, Shields at CCH won't steer you wrong or pressure you with any sales pitches.

Worth your time to stop in and check them out.

My husband and I love our new home! We just closed and moved in about a week ago. Andy, Lee, Tyler, Jacklyn and Sara were all great to work with. Please do not expect there won't be delays or obstacles. In the mist of a pandemic it should be expected. Everyone at Carolina Custom Homes kept us informed and moved quickly to reschedule any delays to complete our home as quickly as possible. The journey, no matter how long is worth the wait. We hope this to be our forever home, however should we ever have a need for another "new" home we would definitely consider the options/floorplans at Carolina Custom Homes.