- 2450 S Gilbert Rd #100, Chandler, AZ 85286
- 24/7 Emergency Repairs
- Licensed & Insured
- Locally Owned & Operated
- TPO Roof
- Asphalt Shingle Roof
About the Business
What people say about “Caliber Roofing And Solar Services”?
Customer reviews for Caliber Roofing and Solar Services present a highly mixed sentiment. While several customers have praised the company's workmanship, responsiveness, and overall communication, others have expressed significant dissatisfaction regarding delays, unfulfilled promises, and concerns over honesty. Positive feedback emphasized the quality of work and promptness in addressing issues, whereas negative reviews highlighted severe complaints about financial mismanagement and inadequate service. Overall, the reviews reflect a divided experience, where some customers are very satisfied while others faced serious issues.
What Users Like The Most
- Excellent workmanship, and quality materials.
- The communication and professionalism was unbelievable.
- They replied immediately, were responsive and accommodating for an estimate.
- Great job on the roof, fast and looks good.
- Caliber is by far the best.
What Users Like The Least
- He had spent our deposit on personal expenses, and no longer had the funds.
- He couldn't make it to our original appointment and blew me off for another job.
- They were not totally truthful.
- I felt confused about the process.
- This company had solid reviews, but they reused what tile they can, instead of replacing all of the tile.
Recommended Reviews
We hired Caliber Roofing and Solar Services on behalf of our HOA on September 6, 2024, to recoat 35 townhomes. Per the written contract, we paid a 50% deposit up front and were told the work would begin within 3 weeks. That never happened.
Over the next two months, the owner — Jacob Floyd Garrison — repeatedly gave excuses for the delay: a broken-down truck, crew availability issues, a foreman on vacation, and more. Eventually, he admitted something far more serious — that he had spent our deposit, which was intended for materials, on personal expenses, and no longer had the funds to do the job as agreed.
Instead of issuing a refund, Mr. Garrison proposed making weekly payments to repay us. We agreed, hoping he would follow through. He did make three small payments, but then the excuses started again — including repeated claims that “the check got lost in the mail” — even though we had provided Zelle information and offered to pick up payments directly. After that, both Jacob and his wife, Lindsey Garrison, completely stopped communicating.
It is now June 2025, and the matter is still unresolved. They still owe a large amount of money to us, and we have been forced to file a lawsuit against both the company and Mr. Garrison personally. The Arizona Better Business Bureau has also confirmed receiving other recent complaints, suggesting this is not an isolated incident.
We are sharing our experience to help others avoid a similar situation. Based on how this has played out, we strongly advise staying far away from this company and from Jacob and Lindsey Garrison.
Caliber Roofing is a joke. He originally came to take pictures with a drone after the sun set and tried to say he saw my roof, in the dark, after I had a 1pm appointment and specifically asked for him to come inside to see the issues im having, as its visible from there. He said he'd be there in the afternoon, after I agreed to help him out with his scheduling issues, and he couldn't make it to our original appointment. He ended up showing up really late, around 530pm. I contacted him constantly and he even blew me off for another job, would answer my call and let it go for 20 seconds or so and then hang up or would make excuses as to why he was decling my calls via text. Whether it be morning, lunch or evening, he won't respond. So, don't worry about calling. He hasn't even gotten back to me about my estimate when i have contacted him almost every day since he was briefly at my doorstep. This guy seems overwhelmed with his own schedule and he doesn't have a very good response rate. Good luck to him in life and you, if you decide to try to use this guy. It sucks because I was anticipating really good service due to the reviews, but I guess the customer service team is just worried about getting smart with sincerely concerned and dissatisfied customers instead of fixing where they go wrong as a company.
Couple of years ago Caliber replaced the roof on our single wide manufactured home due to high windstorm damage. Happy to say it is still intact after several more high wind storms since Caliber replaced it. Excellent workmanship, and quality materials.
Thank you, Caliber!
- 2450 S Gilbert Rd #100, Chandler, AZ 85286
- 24/7 Emergency Repairs
- Licensed & Insured
- Locally Owned & Operated
- TPO Roof
- Asphalt Shingle Roof