Logo of Caliber Roofing And Solar Services

Caliber Roofing And Solar Services

  • 2450 S Gilbert Rd #100, Chandler, AZ 85286
  • 24/7 Emergency Repairs
  • Licensed & Insured
  • Locally Owned & Operated
  • TPO Roof
  • Asphalt Shingle Roof
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM

About the Business

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What people say about “Caliber Roofing And Solar Services”?

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Recommended Reviews

Overall Company Rating
Good 4.4
Out of 36 reviews
5 stars
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Show first:
Michael
Jun 20, 2025

We hired Caliber Roofing and Solar Services on behalf of our HOA on September 6, 2024, to recoat 35 townhomes. Per the written contract, we paid a 50% deposit up front and were told the work would begin within 3 weeks. That never happened.

Over the next two months, the owner — Jacob Floyd Garrison — repeatedly gave excuses for the delay: a broken-down truck, crew availability issues, a foreman on vacation, and more. Eventually, he admitted something far more serious — that he had spent our deposit, which was intended for materials, on personal expenses, and no longer had the funds to do the job as agreed.

Instead of issuing a refund, Mr. Garrison proposed making weekly payments to repay us. We agreed, hoping he would follow through. He did make three small payments, but then the excuses started again — including repeated claims that “the check got lost in the mail” — even though we had provided Zelle information and offered to pick up payments directly. After that, both Jacob and his wife, Lindsey Garrison, completely stopped communicating.

It is now June 2025, and the matter is still unresolved. They still owe a large amount of money to us, and we have been forced to file a lawsuit against both the company and Mr. Garrison personally. The Arizona Better Business Bureau has also confirmed receiving other recent complaints, suggesting this is not an isolated incident.

We are sharing our experience to help others avoid a similar situation. Based on how this has played out, we strongly advise staying far away from this company and from Jacob and Lindsey Garrison.

Alyssa Dalton
Feb 16, 2024

Caliber Roofing is a joke. He originally came to take pictures with a drone after the sun set and tried to say he saw my roof, in the dark, after I had a 1pm appointment and specifically asked for him to come inside to see the issues im having, as its visible from there. He said he'd be there in the afternoon, after I agreed to help him out with his scheduling issues, and he couldn't make it to our original appointment. He ended up showing up really late, around 530pm. I contacted him constantly and he even blew me off for another job, would answer my call and let it go for 20 seconds or so and then hang up or would make excuses as to why he was decling my calls via text. Whether it be morning, lunch or evening, he won't respond. So, don't worry about calling. He hasn't even gotten back to me about my estimate when i have contacted him almost every day since he was briefly at my doorstep. This guy seems overwhelmed with his own schedule and he doesn't have a very good response rate. Good luck to him in life and you, if you decide to try to use this guy. It sucks because I was anticipating really good service due to the reviews, but I guess the customer service team is just worried about getting smart with sincerely concerned and dissatisfied customers instead of fixing where they go wrong as a company.

Joe Schell
Jul 11, 2023

Couple of years ago Caliber replaced the roof on our single wide manufactured home due to high windstorm damage. Happy to say it is still intact after several more high wind storms since Caliber replaced it. Excellent workmanship, and quality materials.
Thank you, Caliber!

Peggy Biggs
May 22, 2023

I felt they were not totally truthful. We had used Excalibur before to repair part of the roof. We asked the people about the ones we had worked with before. They said they knew them, but it definitely seemed weird. They also told us that the bright blue underpayment was a new product but when I asked Home Depot about it, I was told it was underpayment was for laminate flooring. I also was just told a price for broken tiles, no proof of how many they replaced. Their job was fine, but I don’t think they were honest about everything.

Tim B
Apr 19, 2023

Caliber Roofing did an excellent job replacing the underlayment on my 20+ year old roof. While they did not come in the cheapest, they did quality work that will last. I had a freak wind last summer a year after installation that removed several tiles and the foreman Chris came out on his free time and placed the tiles back free of charge. Several of the tiles had broken but luckily I kept a handful of extra tiles from my job the year before and I had just enough to replace the tiles that were broken. I highly recommend Caliber Roofing and will use them again in the future if I need any repairs. Thanks Chris and Caliber Roofing! Excellent work and extremely satisfied customer!

Chris Reddington
Apr 6, 2023

I recently had my roof replaced and gutters installed. The representative Rich came out same day I inquired about a quote. They have completed everything and it looks great. I would recommend them to anyone.

Carri Black
Jan 6, 2023

Caliber Roofing did an awesome job! We needed a full tear-off and replacement for our flat roof home.

I did a LOT of research and gathered 10 estimates. Rich was on time for the estimate, and was able to give us a price for roof replacement, gutters and even some electrical work to add ceiling fan outlets.

The job was scheduled within a reasonable timeframe. The project manager, Chris, came out beforehand and did some final measurements, lead paint testing, etc.

The job started on Monday. The crew was here at 9:00 sharp. They removed the existing roof, replaced it, applied the foam and the first layer of elastomeric coating in one day. The job superintendent, Tanner, was here for much of the day. Rich and Chris also came by to check on the work. The crew finished with a clean-up job that was perfect.

They returned on Tuesday to place the second layer of coating on the roof.

Our house is small, so I was amazed at the level of involvement by everyone at Caliber Roofing! Every detail was perfectly attended to.

We couldn’t be happier with the care and service that we received. Everyone was extremely professional and explained everything throughout the entire process.

Five stars isn’t enough, and I’m very discerning with my reviews. I would highly recommend Caliber Roofing if you are looking for a job done right, reasonably priced, and you appreciate excellent customer care.

greg b
Dec 19, 2022

This company had solid reviews when I was researching for a roof replacement in 2020, so I ended up going with them after what seemed like a good estimate--although I didn't realize that they reuse what tile they can, instead of replacing all of the tile, when they replace a roof. As this was my rookie experience with a tile roof, I had no idea. That should have been better communicated.

But lesson learned, and they replaced my entire roof, which came in at about the estimated cost, and the work seemed fine--until water started coming through my garage drywall ceiling Christmas Eve of 2021. I looked in my attic, and water was streaming from the roof. After they came out to survey the damage, my rep told me that they "would take care of me."--until a month later, when I could finally pin down my guy enough to get a response: they said that it was not their bad, especially when they couldn't find the leak. That the responsibility was mine for my now-leaking roof. When I repeatedly asked what he would do in my shoes, he finally said that he "refused to be pinned down into answering that question."

So I had to dance the dance with them several times more, and ultimately had to threaten to file a complaint with the AZ Registry of Contractors before they agreed to fix the problem. They finally replaced a section of the roof above the leak. The guy acted like he had gone to heroic measures for me afterwards, BTW. That he was on my side. Shaking my head then, and still am. Terribly insulting and demeaning experience.

Fast forward a year later, and they reached out to see if I could give them a review to help their business. I told them that they definitely did not want a review from me, and they should just leave me alone. That if they just left me alone, I would not post anything. However, I told them if I received any more contacts, I would reciprocate with my review, in all of its glory. So today I received a holiday solicit from them, so here is my review.

And here is my conclusion: DO NOT use this company, and do not believe the "one off" response that will no doubt be posted in response to this review. This was a systemic (company) issue, and my situation shows what happens when something goes wrong with one of their jobs. I still have all of my documentation, in case something worse happens. I will never use them again.

Scott West
Aug 9, 2022

On time to give me the estimate, on time to install the new roof, excellent communication from start to finish and no leaks...especially after the last monsoon! Use them!

Jacqueline Schell
Aug 9, 2022

Caliber replaced storm damaged roof approximately 2 years ago and has stayed intact thru high winds and heavy rain.
Thank you for the excellent replacement roof leak free so far.

Nancy Flatoff
Aug 9, 2022

I had caliber roofing come out and add foam insulation to my enclosure roof so it wouldnt leak.got a quote was reasonable .they came out was done less than 5 hours in a day .this was about 3years ago.my roof hasnt leaked at the enclosure area....they do warranty it for 5yrs maybe more

Harry Powell
Jul 27, 2022

Caliber Roofing fixed our house’s original roof to get us ready for monsoon season. They replied immediately, were responsive and accommodating for an estimate, and were transparent through the whole process. The work was done quickly and we couldn’t be happier with the results.

Rich Johnston
Mar 20, 2021

I can't say enough good things about this company. I got a prompt and courteous call and the communication and professionalism was unbelievable. Rocco, Chris and Makayla-thank you! The project was done on time for less than we expected to pay.

Spreading Hands
Mar 5, 2021

Chris and their team of workers were outstanding.
They communicated very well with us from the beginning of the process to the end. Chris also returned several times to repair a part that was accidentally damaged on our basketball rim.
We have gotten so many compliments by neighbors and truly enjoy the new look of our home.

Thanks from the two sisters on Cholla Street.

Karla Hilst
Mar 1, 2021

I've had bad experiences with roofers in the past so I'm very glad I found Caliber Roofing. I had a problematic 'bowl effect' flat roof with Mansard sides. Other roofers simply sprayed an additional layer of coating on it indicating it was fixed, but I'd end up with a swimming pool up there every time it rained and I'd have to spend hours sweeping water to the downspouts, and then they would ignore my phone calls, texts, and emails. Rocco came out, took lots of pictures, and actually consulted a professional roofing engineer to figure out how to finally correct the problem. It had to be stripped down to the plywood and raised 8" in the center in order to be properly sloped for drainage. Both Rocco and Chris explained the whole process and promptly responded whenever I called or texted. The crew was kind and considerate, cleaned up after themselves, and showed up when I was told to expect them. After having been 'yanked around' by other roofers, Caliber was a very refreshing experience and I highly recommend them to all. I actually look forward to the next rain and can't wait to see what all this extra foam and topcoat of silicone do for my next electric bill. UPDATE 3/29/2021: We had our first rain a couple of weeks ago. It apparently came down soft and quiet during the night because I didn't hear it, but I woke up at 12:30 AM to what sounded like someone pulling a big drain plug from an upstairs bathtub. It was the sound of rainwater from the roof rushing down the corner downspout just outside my bedroom, wow! I've never heard that before because the water would previously just pool up there. Once I figured out the strange, new noise I was able to go back to sleep feeling confident the roof was performing as designed. I checked it the next morning and, sure enough, there was just some remnants of water and it was beaded up like on a well-waxed car.

Pamela Tames
Jan 12, 2021

I have a reasonable amount of experience with roofers so I had some comparator companies in making my assessment of Caliber. Caliber is by far the best. Rocco and Chris are sharp, responsive, and extremely knowledgeable. They were both a pleasure to deal with--took my calls, answered my questions thoroughly, provided pictures with follow up explanations, got me scheduled promptly, and did an excellent job on my roof. I never felt rushed or confused about the process. Caliber is a top notch group offering top quality and good value. I wouldn't hesitate to use them again or recommend them.

Stephen Tuttle
Jul 8, 2020

Great job on the roof, fast and looks good. Quote was reasonable, and they fixed some damage I had in a few spots. Quote was easy to get, financing at 0% was an option I qualified for and have to pay off in 1 year or less which a good deal. Used the FT synthetic platinum underlayment which is better than the 40-pound felt and better life expectancy. UPDATE: for the past year despite the pounding rain of the 2022 monsoon - no leaks and great work.

Nina Tong
Feb 27, 2020

I've worked with many vendors. I built my own house so can say with confidence that Caliber stands out from the other vendors I have used. They are reasonable with costs, they are responsive, they are respectful. Most of all, they treated us like we were their only project and they completed the work within the discussed timeline. The most impressive thing was that after the project was completed, the chimney was leaking when we had those heavy rain storms and Caliber was still responsive to us and the problem. Most vendors never call back when there is a problem after they finish the job and you must hound them over and over before they even return the first call. I'm very satisfied with the work and would recommend Caliber to my friends which says a lot, as I don't normally give out recommendations. Thanks for an easy experience.

Dan Clark
Feb 25, 2020

Very prompt response to a leaking roof. Well new roofing material that has not leaked a drop since. They had good follow up with the job and provided a high level of customer service. We are satisfied.

Erik Bevan
Feb 25, 2020

I used them for 4 different roofs. They did a quality job on each. Caliber responded quickly to any needed communication. Great Company!

Donna K
Feb 8, 2020

they just did our neighbors roof and blew all the dust debris into our yard, that covered our entire concrete patio, pool decking, pool and our sidewalk to our backyard and they also threw several roofing nails into our yard and onto our concrete patio where our dog walks and other debris roofing material, asked them to come and clean it up, they never did so guess what I had to do when I got home from work tonite. Very unprofessional on Caliber Roofings part. There was no reason for them to do that in our yard. .

Curtis Jackson
Dec 4, 2019

Caliber roofing did a great job for us. They came and did an estimate quickly and at a fair price, they then came and did the repair relatively soon, and they did excellent work.

Ken Lepper
Jun 18, 2019

Fair price, great job and results. They subcontracted to another company. The two men that did the job worked hard and were professional.

Derek Cook
May 10, 2019

I'm an investor and have used Caliber Roofing on quite a few roofs. Everything from a full re-roof to simple repairs. They have always done what they told me. I highly recommend them to anyone that needs a quality roofer.

Benson Garner
May 7, 2019

Caliber Roofing Services did a complete tear off and replacement of our entire composition shingle roof. They were professional, affordable, and did high quality work. They helped us to select the best quality product for our roof that worked within our budget and helped us to accomplish the overall aesthetics we were looking for. They were on time, fast, kept the job site clean and free of debris at all times from beginning to end. They were incredibly easy to work with and I would recommend them to anybody.

kyle enzweiler
May 6, 2019

I was looking for a reliable, reasonable roofing company. Multiple bidders simply glanced at the roof and then wrote an estimate to completely replace. Derek from Caliber did a complete evaluation and a gave me options on repair/replace and provided pros/cons. The crew was on time, clean & courteous. Anytime I run across someone with a roof issue, I will refer them to Caliber.

Adam Prather
May 6, 2019

Super responsive... my first call for all my real estate clients. Great work, great prices and have never had any calls backs for any reason. Guys are top notch!

Joe Zehring
May 3, 2019

These guys are great, they were professional and prompt. Started when they said they would and finished on time. They were priced fair and cleaned up after themselves. Can’t ask for a better experience!

Ivan Alfaro
May 3, 2019

After a few quotes and walk-throughs from different roofing companies, my wife and I felt comfortable contracting Caliber to re-roof our home. From Day 1, they were honest, on-time, and performed high-quality work. I would recommend Caliber to anyone looking for a local, family-owned company with a high value of return.

Rustin Randall
May 3, 2019

I have used Caliber for several jobs over the years. They are dependable and honest and stand behind their quality.

Jason Jones
May 3, 2019

Caliber Roofing replaced my roof for me and they did an amazing job at a fair price. They did such a good job for me I referred my boss to them. I would highly recommend using them.

Charles Thompson
Apr 19, 2019

What can I say, these guys are honest, hardworking, and friendly. My experience has been nothing but great.

They recently helped a friend of mine with a roof repair as well. He's super happy.

Gilbert J.
Jan 11, 2019

Couldnt have asked for a better company to have replace my roof. Speedy service and great quality. Had multiple estimates come and some companies came close to price but couldnt offer the warranties or the speedy service (i had 2 leaks in my roof) . 10 out of 10 stars highly reccomended.

Larry Jack
Mar 5, 2018

We had some roofing issues on our 15 year old house.The guys from Caliber came out and addressed the issues we had in a prompt and professional way. We have heard roofing nightmares from our neighbors, we got a referral from a close friend for Caliber Roofing, and would gladly past them on to others.

Armed Electric
Mar 1, 2018

It’s always nice when you have an quality contractor to refer when you have family or friends that runs into a need. This company has served myself and many of of my contacts with professionalism and great workmanship!

Larry McKinney
Jan 17, 2018

I recommend Caliber roofing they are licensed, bonded and insured. I had a small job you can not tell where the repair starts and the existing roof begins.
They warrantee their work as well. Tanner did a great job coming out to see the damage and explain how the repair would be completed. The free estimate came the next day. I signed the quote and emailed back. The repair was scheduled promptly. I am in construction and have seen hacks. These guys are craftsmen.

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  • 2450 S Gilbert Rd #100, Chandler, AZ 85286
  • 24/7 Emergency Repairs
  • Licensed & Insured
  • Locally Owned & Operated
  • TPO Roof
  • Asphalt Shingle Roof
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM

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