Builders FirstSource - Heber City, UT

Good 4.2 (9 reviews)

1690 US-40, Heber City, UT 84032
Residential Roofing
24/7 Emergency Repairs
Financing Available
Slate Roof
Green Roof

Website www.bldr.com

Phone Show phone number

Hours

Mon7:30 AM - 9:00 PM

Tue7:30 AM - 9:00 PM

Wed7:30 AM - 9:00 PM

Thu7:30 AM - 9:00 PM

Fri7:30 AM - 9:00 PM

Sat7:30 AM - 9:00 PM

Sun7:30 AM - 9:00 PM

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About the Business

At Builders FirstSource, we pride ourselves on our comprehensive range of roofing services tailored for both residential and commercial clients in Heber City, Utah, and the surrounding areas. Our expertise spans roof installation, inspection, waterproofing, gutter cleaning, and specialized services such as shed roof repair and TPO roof replacement. This versatility allows us to manage complex projects from inception to completion, ensuring that all aspects are handled with precision. Our organized approach and attention to detail set us apart. We focus on delivering durable, high-quality results that provide long-term value for our clients. Our well-coordinated team is dedicated to executing projects with reliability, ensuring that every job meets our high standards. Whether you need routine maintenance or a complete roofing solution, we are equipped to meet your needs thoroughly and effectively.

What people say about “Builders FirstSource”?

Customer feedback reflects a mix of positive and negative experiences. Many reviews praise the helpfulness and knowledge of the staff, highlighting excellent customer service and quick delivery. However, there are serious complaints regarding poor service and dismissive attitudes from some employees, particularly in high-pressure situations. Communication appears to be inconsistent, with some customers experiencing long wait times and a lack of attention. Overall, while many appreciate the assistance provided, significant issues with service quality remain.

What Users Like The Most

Guy at front desk was GREAT. HELPED ME get exactly what was on my list.
BFS has been incredible to work with! The entire crew is knowledgeable, kind, and quite resourceful!
Customer service is great! They bend over backwards to help.

What Users Like The Least

Customers are fully satisfied

Services: Roof Installation Roof Inspection Roof Waterproofing Gutter Cleaning Soffit and Fascia Services Shed Roof Repair TPO Roof Replacement

Recommended Reviews

Overall Company Rating

Good 4.2

Out of 9 reviews

5 stars

4 stars

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1 stars

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tim fisher

Google review

Jul 1, 2022

Guy at front desk was GREAT.
HELPED ME get exactly what was on my list.
Also yard personal was great in helping me.

troy eggers

Google review

May 14, 2022

Very possibly the worst service I have ever experienced in my entire life. Came in a half hour before closing and the guy at the counter just ignored me. Finally he spoke to me in a extremely condecending voice and said "Gates closed, register is closed we are closing early." Then just mad dogged me until I left. I didn't even know what to say...Wow.
Never spending my money there again.

R. Holdaway (Chipandsalsa)

Google review

Oct 26, 2021

BFS has been incredible to work with! The entire crew is knowledgeable, kind, and quite resourceful! We appreciate it all! This deck couldn’t have been built without y’all!

mark hinzman

Google review

Apr 8, 2021

In and out in a hour, seems to be a good place to deliver to for my first time of delivering to them

Stephen Fackrell

Google review

Jan 14, 2021

These guys are a complete joke! Quoted a price for a beam and then when I went in to pay the next day they raised the cost by $6.50 a foot.

11/14/2021
Called Dan to discuss the matter and he agreed to provide me with a in store credit for the difference between what I could have purchased the beam for through a different vendor and appears to be willing to work with me going forward thus I have changed my review score to reflect the current circumstance.

Trudy Schaaf

Google review

Oct 13, 2020

Love there help. As a non contractor they are very helpful on figuring what I needed for my DYI projects.

Brian Fleck

Google review

Dec 21, 2018

Man is this place easy to get too easy to get out of it had the right part from where I needed to do on my project it was a great price the guy even knocked off a couple bucks and I was in and out of there in 10 minutes and less than 30 bucks

James Demita

Google review

Nov 26, 2018

Customer service is great! They bend over backwards to help. It’s a busy time in construction, they go above and beyond. The reason there are not more positive reviews, is because all the contractors are satisfied, and dont have time to write a review.

Cody Harris

Google review

Nov 14, 2018

I walked in needing to buy some insulation. After 12 minutes of waiting and not a word from staff that kept waking by me I left and went to a proper lumber store. Classic elitist local only attitude. If you like bad customer service this is the place for you!

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