Karl Malone Chrysler Dodge Jeep Ram

When we bought our Jeep Karl Malone Dodge, Jeep in Heber, Utah. The sales people (Mike Horrocks) went far and above to make sure we were treated right. We have never been treated so well at a car dealership before. You’ve got our business forever!!! Also, when we took the jeep in for an oil change the service department was great they got everything done in a timely manner., they were friendly and made sure we were satisfied with their service!!!.

First visit since owning my Jeep and I am blown away by everything. Service friendly, knowledgeable, great transparent pricing, authentic service and quality of work outstanding. I am a customer for life already. Thank you service team for such an amazing experience!!!

I have had a great experience with this dealership. Robert William was our sales representative and he did a great job. The dealership is not looking to get over on its customers. We had a couple of issues with the Talons we bought and they went out of their way to take care of them fast. I have not had this good of an experience in many years. I give them 5 stars because they deserve it

I was traveling from Missouri to Utah. Started having issues in Utah. I explained to the technician Gabe that I needed to get back to Missouri and he immediately scheduled me in the next day, very quickly and efficiently took care of my issues. Got me back on my way home in no time. Very informative and courteous.

I was traveling through from out of state and needed an oil change ~ they were very accommodating in getting the service done in a very timely matter. Much appreciated their great customer service!

Excellent customer service! Sam, in the service department, goes above and beyond to take care of his clients with exceptional care & service! We trust all of our vehicles with him. We highly recommend Karl Malone Heber to all our family and friends.

I Worked with Trent in sales today and I was impressed at how kind and how much knowledge he has on the vehicle I was looking at I will be going back to buy a vehicle for sure great dealership and great people

Verry dishonest and the service manager was very disrespectful talking to my wife. Bought a truck on a Monday and it took them tell Saturday when i took it for a oil change. (3 hours later) they finally told me that the finance manager wants to talk to us and they wanted to make the payments 110 is dollars more a month. They did not have the professionalism to tell me. The next day or 2 that they could not crunch numbers. And we signed papers on that Monday. And apparently they don't honor their signed contract. And the truck had other saved check engine light issues that they never told us about. Not happy with how we were lied to and how their response was. "What would you like me to do about it" -10 star review

I When there to take our Truck for Service after dropping it off I decided to walk the showroom. I saw a Jeep I liked and I happen to meet Trent Gabel. He was amazing from the moment I meet him. He was knowledgeable, extremely polite,, friendly & helpful. He got to know what was important to me and he care. He worked with me and the whole team in the office. All the guys in the office were great and friendly. Trent & the team made the whole process smooth and stress-free. At the end we found the car that was right for us and we worked through the numbers and brought a great car home. I highly recommend Trent if you are looking for a new car or truck! I totally would buy again from him and from the team at Karl Malone!

Trent Gabel was amazing to work with at Karl Malone in Heber! He was direct, extremely polite, and moved fast to get us exactly what we needed for our family. The whole process was smooth and stress-free. We highly recommend Trent if you’re looking for a vehicle!

Ethan our salesman was great, but unfortunately the finance guy completely ruined any chances of us purchasing or recommending this dealership in the future. Not only did he not send us any paper work for any warranty, but we asked for the extended warranty to be terminated just days after purchasing a car. Not only is he refusing to respond to us, but he dropped the ball on getting that done so now we are forced to pay for it. We sent several emails and documents per his request to have the warranty terminated. He drug his feet till it was 30 days out and now we are stuck with it. Had I came and read the reviews on this dealership I would have seen that he has continually wronged people. You guys need a new finance guy! Won’t ever return.

Oh man did these guys pull through for me! I told them my budget and they kept a keen eye on all trade ins they brought in and informed me of said trade ins so I could check em out. Took about a week and they contacted me about this 10/10 truck!! Shout out to cowboy and crew at karl malone cdjr for gettin me into this awesome truck.

Great Maintenance Shop! Employees honest and their work completed with integrity? How many shops can you say that about? Not many! Have used these guys for about a year and feel appreciated and well treated. If you experience anything less I would be very surprised.

I had a great experience. The Service manager Sam always goes the extra mile . He is such a nice guy.
Wyatt took great care of me and my truck. It drives great now, I had to have a few things serviced and replaced.
I'll definitely be back for all my service needs.

Brought my jeep into Karl Malone today for service. I was very impressed with the timeliness and quality of the service. Most importantly, I was impressed with the honesty and integrity of the service department.

I had them rebuild my rear end under warranty, and my rear-drive shaft needed to be rebuilt and my keyless entry on drivers door didn't work. When I got my jeep back, they replaced the door handle and had it painted to match the color of the jeep like it was when i bought it and it still doesn't work and whenever I turned my rear end would pop, I climbed underneath and found the pinion seal is leaking and they didn't tighten up my control arms, then they left a spacer out on my rear track bar so it was rubbing against the mount so i fixed the control arms and track bar but now my driveline that they rebuilt the u-Joints are going out and keyless entry drivers door isn't working still, I do this work for a living I'm a mechanical and was hoping i could trust them to do quality work and I can tell you this, they did some shotty work. I would not recommend them.

First - don't let the 4-star review deter you. Our experience is probably pretty unique. I do want to give a shout out to our salesman, Eric. He was very thorough, personable and ultimately the advocate we needed at the end of our buying and taking delivery process.

We are in Utah for work, but live in Texas. Also, we brought our own financing, so this made our deal especially unique. The team at Karl Malone was great to work with, just some minor things could have made even this unique deal run a little smoother.

All in all, we are very happy with the truck we bought and with the experience as a whole and will recommend this dealership to anyone who asks.

Eric Franson is the best! Down to earth and there to listen to a clients needs. If you want a great experience with a car salesman, I would send you to Eric at Karl Malone Heber!

Completely flabbergasted! The fact that this is a well known car dealership, but ends up selling lemons. My son just bought a f150 truck from them… he said everyone was so nice and friendly. This was his first time buying a big purchase from what he thought was a trusting company. Boy was he wrong. They informed him that the truck he was purchasing was one owner who just traded it in for a newer truck… and the only issues were the water pump that would get replace, the windshield and the tires. The salesman and my son signed the paper stating about the water pump would be warranted. As he looked over the contract with Josh the financial guy he noticed it did not have the water pump on there and it also said “fix flat tires” not put new tires on… Josh told him, oh we’ll get that on there and insist it will get taken care of. With full trust my son signed. Only a few days later, it was actually 3 days the truck broke down by overheating on the freeway not just once, but twice. He has had to pay for two tows… within a five day period of having this truck. The cost has been so expensive and texting the salesman about the situation since it states that you can get a hold of them if there’s a problem. They suggested he drive the truck to the dealership and they’d look at the water pump to see if that is causing the truck to overheat. Okay, first of all that’s going to ruin the engine and we live in Pleasant Grove and they’re in Heber. My son asked he they would help pay for a tow. They gave a long excuse why they wouldn’t do that. There has been no help. I would proceed with caution and when they say they are going to take care of it make sure it is stated on that contract beforehand and not just take their word for it. Reading all the reviews and how it isn’t just us who has complained on how poor this company has taken care of their customers. This is such a disappointment. I would suggest a new team that is trustworthy to your business and holds a better standard is differently worth looking into.
Let’s just say, The Mailman didn’t deliver.

What an experience we had at Karl Malone. Every single person we worked with went above and beyond to make sure we were happy and satisfied with our purchase. Thanks so much to everyone who works there we love our new Wagoneer!

This is the most attentive American auto dealership I have used. Sam and Wyatt make it easy to get service, and are fair priced

My husband and 19 year old son went in today looking for a cheap, reliable, used car for him to take to college in the fall. They found one they thought would be perfect and purchased it. Not even 15 miles down the road, the car died. My husband called the salesman Justin and was told they weren't obligated to do anything to help because we bought the car as is. While this may be true, we hadn't even had the car for 30 minutes and I am sure a big dealership like this could have taken the car back no problem. But now this leaves my young son without a car and without the money to buy one. I think they could have done better. We will be letting everyone hear about our terrible experience with this dealership.

The car I bought is on a tow truck after 15 minutes of driving. I understand that this is part of an as-is agreement. That is not why they are receiving a negative review. I also have no complaints about the service. The staff was very friendly and did a good job of helping us get the car bought. What isn't okay is the claim that they will do their best to take care of us if something major were to go wrong. When I called I was essentially told that I bought the car as-is, and there is nothing they could do.

They did an excellent job. Wyatt looked after my every need. Mo & Quinn tried hard to sell me a new vehicle during a test drive. I would have no trouble dealing with them when I need a new vehicle.

I’ve been coming here for years since I moved to town and they have always helped me out in anyway possible. They do a great job with their service department and they helped me get into a new vehicle. They spent weeks helping me find just the right vehicle. After it was found they gave me a great deal and helped with things they didn’t need to. I worked with Bryan, Richard, Justin, and Devon. All great guys and they try their best to make sure everything is taken care of.

A seamless experience. Wyatt was amazing and informative. He was friendly and knowledgeable. This dealership is top notch with service. Highly recommend!

I had the pleasure of meeting and working with Nick. Awesome guy he went above and beyond for me. Had vehicles pre-selected for me when I arrived for my appointment. Best car buying experience I’ve ever had definitely felt like family being there. When you go. PLEASE ask for Nick you will not regret it!

Wyatt and Sam our awesome!! They took great care of my vehicle. I had some recalls done on my Ram truck. The service department always goes above and beyond. They are best dealership. Thanks!!

It's been one hell of a ride, pun intended. No joke, car buying has its ups and downs, and I feel we went through it all. But, Richard, Enrique, and Ethan, you guys all made it happen for us and I'm so thankful. You got us in a vehicle that we love. You guys really cared about getting us a good deal and making sure we left happy. Thank you again for everything! We highly, highly recommend you.

Great experience! Thank you George for helping us get into our new truck! Ask for George he will help you and is a great guy that loves to hunt and is a ex cop who is awesome!

Jacob in parts did a great job super nice and very helpful the part I needed was discontinued but he helped me get a part number so I could find it online

BUYER BEWARE!

I had purchased my last three vehicles from this dealership and believed myself to be a customer for life. That was until today.

Justin Parker got a bid on my trade in approved by the sales manager, Brian Reid.

After driving an hour to the dealership (on my only day off) Brian Reid decided that this was a “same day only” offer. Meaning that if I wanted to wait a day to let the car I was purchasing go through the shop to check for the safety, emissions, and inspection that the deal would no longer be valid.

This is the kind of pushy, immoral sales tactic that you would expect from a door to door salesman, not a reputable dealership.

The lack of transparency and honesty by the sales manager caught me off guard because my previous experiences here have been upfront and honest. I regret sending so many friends and family to this dealership over the years, and wonder if they were treated the same way that I was today.

When following up with Brian to figure out if the “same day only” offer was not communicated by the sales rep in our conversations, he mentioned that it was his doing. Brian said that it is an “aggressive sales tactic” that he uses when they’re having a slow day. This was a humble a not so gentle reminder that you are truly just a number to these people.

Walked in this morning to get a tail light attended to. Gabe saw me come in and walked right up to ask if he could help. Explained the problem and he brought me and the truck right in and I was out the door in less than 10 minutes. Thanks to Gabe and Karl Malone Ram in Heber City for his/their great customer service!!

The service member that checked me in and helped me out was friendly and very helpful. He made my first trip to KM Jeep a great one. And the service itself was very quick. I had blocked out a lot more time based on my prior experience with my former Jeep service team (in CA). Great experience overall.

This dealership is the most efficient and professional dealership I've ever worked with. We bought a Gladiator and Gary the GM made sure everything went as smooth as silk. Rick the parts manager set it up with a lift, tires, and other custom additions. We just took it in for its first service and it was done so fast I couldn't believe it. While we were there we talked to Rick and ordered custom bumpers, a winch and several other things and the work will be done next week when the parts get in. Thanks to everyone there for such an efficient professional experience.

I love this group. I bought my truck here and always get it serviced at the dealership. The service department is excellent.

Great service! Wonderful people that look after their customers!!
Give them a try, you will be happy.
Happy Customer,
CM

Gabe was fantastic to work with in the service department and the rest of the team was friendly as always and willing to support in any way needed.

Quick service, professional staff, clean facility and waiting area. Went in for an oil change/tire rotation after driving cross country. Great experience and will definitely return.

Fantastic service department. I've been to two other dealers in Salt Lake, NEVER to return. Heber Jeep has a great team and fantastic customer service.

Absolutely Outstanding Service!
Mike Horrocks provided the best service I’ve ever experienced! From start to finish, everything was handled with the utmost professionalism and care. The entire staff was friendly, knowledgeable, and made the whole process smooth and stress-free. Mike was especially wonderful with my child—kind, patient, and genuinely caring, which meant the world to us. Their accuracy and attention to detail were impressive—truly a top-tier experience. Highly recommend!

Gabe is always easy to work with and very understanding of the customers time and needs. That is one reason I continue to come back to Karl Malone Jeep. They treat me well.

Bought a new ram truck from you last week. Richard Byrd made it the best car buying experience that I have had. Very knowledgeable and helpful! Thanks

Matt took great care of me, my Jeep was in and out in no time at all. Definitely recommend them to friends and family

They took care of the problem and kept me informed about the situation and the time of the repair great place

As always, excellent customer service. I go out of my way just to use their service department (30 minutes in the opposite direction from home and work). I rely on them to always do a great job in keeping my 10 year old Ram on the road!

Very expensive. $$$$. Changed snow tires to summer, oil change, and air filters over $500. Total bill was almost $800, I got a door Handel and lug nuts( they said my lug nuts were not usable, only 30K miles on jeep) they did not have all the needed lug nuts on hand so 1/4 of my lug nuts are the unusable ones until they get a shipment of lug nuts in ( safe???) . The summer tires had air pressure from 24 psi to 32 when I got into jeep. Factory recommended was 35. How hard is it put in the right psi. So disappointed. I live in HEBER and do not want to go to SLC or utah county to get my jeep serviced.