Builders FirstSource - Hot Springs, SD

Good 3.3 (7 reviews)

1045 S 6th St, Hot Springs, SD 57747
Commercial Roofing
Financing Available
Free Estimates
Licensed & Insured
Locally Owned & Operated

Website www.bldr.com

Phone Show phone number

Hours

Mon7:30 AM - 9:00 PM

Tue7:30 AM - 9:00 PM

Wed7:30 AM - 9:00 PM

Thu7:30 AM - 9:00 PM

Fri7:30 AM - 9:00 PM

Sat7:30 AM - 9:00 PM

Sun7:30 AM - 9:00 PM

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About the Business

At Builders FirstSource, located in Hot Springs, South Dakota, we pride ourselves on our extensive range of roofing services tailored for both residential and commercial projects. Our expertise encompasses everything from roof repairs and inspections to specialized installations such as skylights and ventilation systems. We are committed to delivering durable solutions that enhance the longevity and functionality of your property. Our organized approach ensures that each project is handled with meticulous attention to detail. Whether you require gutter repairs or flat roofing solutions, we manage complex tasks with a well-coordinated team dedicated to achieving high-quality results. Serving Hot Springs and the surrounding regions, we focus on providing long-term value through reliable service and comprehensive support, making us your go-to resource for all your roofing needs.

What people say about “Builders FirstSource”?

Customer feedback presents a mixed sentiment regarding this lumber and hardware store. While many appreciate the local availability of products and the helpfulness of the staff, there have been significant complaints about customer service and order fulfillment. Instances of wrong orders and damage during delivery have left some customers frustrated. Despite these issues, some reviewers express high satisfaction with the store's selection and pricing, highlighting its value compared to larger competitors. Communication appears to be a recurring concern, with customers seeking more reliable service.

What Users Like The Most

I’m very happy to have this lumber and hardware store in town. It has good inventory.
These guys bend over backwards to get me the best price, the best selection, and the best customer service!
Always a good experience when shopping here. The staff are helpful, knowledgeable...
They have always had what I need. You may have to pay a little more than in the big city but it saves time and gas.

What Users Like The Least

Customers are fully satisfied

Services: Roof Repair Roof Inspection Roof Vent Installation Roof Skylight Installation Roof Gutter Repair Roof Leak Repair Gutter Companies Services Roof Cleaning Rubber Roofing Flat roofing Attic inspection

Recommended Reviews

Overall Company Rating

Average 3.3

Out of 7 reviews

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Dennis Rose

Google review

Feb 26, 2025

I’m very happy to have this lumber and hardware store in town. It has good inventory. I can get many pieces locally. I can order items. Big box stores are an hour away for those cases when I can’t wait. I’m very happy with this store.

PJ Maynard

Google review

Sep 19, 2023

UPDATED: Got our order filled. Even went back for more supplies and then returned some without issue
Customer service much better.
______________________________ Customer service
difficult company to deal with. Got our order wrong. Had to reorder a partial amt from first order. Called us to pick up and when we arrived, didn't have the order. No explanation. So awful and frustrating and horrible customer service. Just want our order filled. That is all.

Sharon Kester

Google review

Aug 3, 2023

Looking for an odd door. Our professional home construction guy called them and they assured them they had two of them, drove from Colstrip Mt to Hot springs and back. Guess what!? Wrong size! WE Had to return the door, another trip, and time to get a return. Do not trust them being professionals! Customer service on return was even subpar.

SD Quonset Girl

Google review

Oct 13, 2022

I seriously can't say enough about this place!!! I do tons of custom designing, and these guys bend over backwards to get me the best price, the best selection, and the best customer service! A shout out to all of you at Hot Springs Builders FirstSource!
There is absolutely no need to go to the big city of Rapid! Just shop with this store here in Hot City!❤️

Mark Dulin

Google review

May 16, 2021

Always pleasant. They have always had what I need. You may have to pay a little more than in the big city but it saves time and gas.

4 Seasons Handyman Services

Google review

Feb 11, 2021

Always a good experience when shopping here. The staff are helpful, knowledgeable and will help load materials into my truck if needed. Being a new business in town it is comforting to walk in somewhere and be welcomed by the local community.

Alisha Yellow Thunder

Google review

Sep 3, 2016

When they delivered our shed, they also damaged our old one. Left without telling anyone and when we called they said they would be out no later than that Thursday. Come Friday still nothing so my mom went down there and a worker named Cody got an attitude with her for no reason! This place sure has lost his customer service! Never used to be like that. Very disappointed.

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