Builders FirstSource - Charleston, WV
- 500 Patrick St, Charleston, WV 25387
- Residential Roofing
- Financing Available
- Free Estimates
- Warranties Offered
- Slate Roof
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| Elite Roofing LLC | 4.9 | 72 | ✓ Active | No |
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About the Business
What people say about “Builders FirstSource”?
Customer feedback is mixed, with several positive experiences highlighting fast service and helpful staff, while some serious complaints about product quality and poor communication have emerged. Many customers appreciate the quick unloading process and the eagerness of staff to assist with projects. However, significant concerns have been raised regarding the durability of decking materials and the lack of follow-up from the sales team. This balance of positive and negative experiences creates a cautious perception of the company.
What customers highlight
- The staff was super fast to respond and Kenny was excited to help me with my big project!
- Excellent service got unloaded pretty quickly.
- Super helpful! Can't wait for my meeting with Kenny to help my business grow!
What customers mention as negative
- Never buy pressure treated decking boards here.
- Had to call him several times; all he would do is lie and have excuses.
- They don’t cover their products and I will never use them again.
Recommended Reviews
First time going here! The staff was super fast to respond and Kenny was excited to help me with my big project! Super helpful! Can't wait fo4 my meeting with Kenny to help my business grow!
Excellent service got unloaded pretty quickly. If you have a dry Van 53’ do not go through the gate it will take you a while to get out. The docks are long the side of the building.
Never buy pressure treated decking boards here. Bought decking boards here July and by September they were cupped, split and several warped and they were installed on deck after couple weeks of buying them.
Salesman came took pictures agreed with me said he would get back with me. Had to call him several times all he would do is lie and have excuses. They don’t cover their products and I will never use them again
137 locals recently requested a quote
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Head Office
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