Logo of Builders FirstSource

Builders FirstSource - Waldorf, MD

  • 11850 Pika Dr, Waldorf, MD 20602
  • Industrial Roofing
  • Residential Roofing
  • Metal Roof
  • Green Roof
  • TPO Roof
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM

About the Business

At Builders FirstSource, we pride ourselves on our comprehensive range of roofing services tailored to meet the diverse needs of both residential and commercial clients. Located in Waldorf, Maryland, we specialize in roof replacement, waterproofing, rubber and tile roofing, as well as attic insulation and slate roof repair. Our technical expertise allows us to manage complex projects from inception to completion, ensuring that every detail is meticulously attended to. Our organized and dedicated team is committed to delivering durable, high-quality results that provide long-term value. We understand the importance of reliability and consistency in our work, which is reflected in our approach to every project. Whether you are looking to enhance your home or undertake a larger commercial endeavor, we are equipped to handle it all with precision and care. Our strong project coordination ensures that even the most intricate jobs are completed thoroughly, leaving you with peace of mind.

What people say about “Builders FirstSource”?

Customer feedback is mixed regarding Builders First Source. While some reviewers praise the polite and dedicated staff, noting excellent customer service and a well-organized environment, others express frustration with poor service and rude interactions. Concerns about communication and coordination among staff members are highlighted, indicating inconsistencies in customer experiences. The delivery service has received commendations, yet there are significant complaints about in-store service and employee responsiveness.

What Users Like The Most

  • the people who work there are very polite and dedicated to their work.
  • I give you 100 points for the customer service they have with the delivery staff.
  • the Waldorf yard is by far the most organized clean and friendly that I've ever had the pleasure of dealing with.

What Users Like The Least

  • twice they left me waiting for the material.
  • Poor service, I pulled up the employee watched me park.
  • the employee doesn't even acknowledge me.

Recommended Reviews

Overall Company Rating
Average 3.0
Out of 4 reviews
5 stars
4 stars
3 stars
2 stars
1 stars
Show first:
Moises Jimenez
Jun 13, 2024

My experience with Builders was unfortunately bad, twice they left me waiting for the material when I called to ask about the material,Casey, the manager, was rude and her response was different from that of Angela, the dispatcher. It's more than obvious that they are not on the same page. Just like Jason is an inexperienced salesman.

Danny Alv
Jun 30, 2023

I went to this place for the first time to buy material and the people who work there are very polite and dedicated to their work. I congratulate them. I would return to this place to buy material in the future. Something that surprised me was the customer service they have with the delivery staff I give you 100 points one of them was very kind and also someone who was very helpful when receiving the material unfortunately I do not remember his name but I will return to this place later and as I repeat again I also congratulate the department from sales to Artie the sales guy very professional

Sharie Hamilton
Oct 4, 2022

Poor service, I pulled up the employee watched me park. I walk in and the employee doesn't even acknowledge me. I walk around only to find another employee at the desk on his phone, he did take the time out to acknowledge me but said the employee talking could help but he was probably talking. And that he was, so I waited to see if he was going acknowledge me and advise once he finished talking he'd assist. Since the conversation didn't appear to be about work. Poor service, I'll drive out VA.

Scott Williams
May 28, 2021

I'm a driver for Builders First Source. I go to a lot of yard surrounding the Frederick Maryland yard. The Waldorf yard is by far the most organized clean and friendly that I've ever had the pleasure of dealing with

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  • 11850 Pika Dr, Waldorf, MD 20602
  • Industrial Roofing
  • Residential Roofing
  • Metal Roof
  • Green Roof
  • TPO Roof
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM

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