- 780 Boston Ave, Longmont, CO 80501
- Commercial Roofing
- Residential Roofing
- Financing Available
- Free Estimates
- Metal Roof
About the Business
What people say about “Budget Home Supply”?
Customer feedback for Budget Home Supply is largely negative, particularly concerning their customer service and communication. Many customers report significant delays in receiving quotes, unprofessional behavior from staff, and issues with order accuracy. There are multiple accounts of customers feeling dismissed or belittled by employees, which has led to frustration and dissatisfaction. While a few reviews praise the store’s product selection and some employees’ service, the negative experiences seem to overshadow these positives, suggesting a need for improvement in staff training and customer interaction.
What Users Like The Most
- Great hidden resource! I’ve lived here for almost nine years and did not know about this place.
- Budget home supply has a very good range of lumber products to choose from including LP siding.
- An absolutely AMAZING hardware store ALL around!!! I have NEVER had a bad experience at this store.
- Made a phone order for a custom lumber cut and picked it up perfectly done! Incredible customer service.
- Really great source for cedar lumber. Not the cheapest maybe, but they are a family business and are super nice to work with.
What Users Like The Least
- Wow, it's rare to have customer service that bad.
- This large store has possibly the worst customer service I've encountered in home improvement.
- The store manager cussed at us over the phone, and he changed the restocking fee from 20% to 25%.
- You'd be better off smashing your head into the parking lot outside than bothering trying to get anything from this place.
- The manager approached me..he proceeded to berate me and belittle me and my wife.
Recommended Reviews
Wow, it's rare to have customer service that bad. Visited on Saturday to pick out doors for a home remodel. Gave the full specs and my phone/email to the rep who said he'd call for a quote first thing Monday as the supplier is closed on the weekend.
Didn't hear by back Monday afternoon so called and left a message with whoever answered. Still no quote by Weds, so I emailed the door rep. Got the quote Thursday am, and called him straight away to place the order. Was told I had to come back into the store to sign off on specs and pay in person.
When I got there, the door sales rep was on lunch. There were 6 guys behind the counter, all with blank stares on their face. None of them talking to customers. None of them could do anything to help me place the order. Just told me to wait for the door rep to come back.
Couldn't believe it. Took my business elsewhere.
This large store has possibly the worst customer service I've encountered in home improvement. A cashier and a few other employees near the front door look bored while they hang out and chat. They may or may not notice you. Beware if they direct you back to the contractor desk. There a half dozen employees sit around, most doing busy work and not looking up. If you get someone's attention you either find out they don't know what's in the store or that they can't help a non-contractor person.
This has happened twice in one week, including a Saturday afternoon. Is it any wonder that both times the parking lot was mostly empty and there were probably less than ten customers in the entire store? How do they stay in business? Never again.
We started our business in 2018 and Budget Home Supply has been integral to our growth !
Tony is our inside sales rep. and we could not be happier with his management of our orders & deliveries.
The big box stores are NOT less expensive and cannot come close to providing the level of service we achieve at BHS.
-Tim & Megumi
[High Country Decks]
- 780 Boston Ave, Longmont, CO 80501
- Commercial Roofing
- Residential Roofing
- Financing Available
- Free Estimates
- Metal Roof