Breakwater Marine Services, LLC
- 128 Howard St, New London, CT 06320
- Residential Roofing
- Free Estimates
- Locally Owned & Operated
- Asphalt Shingle Roof
- Tile Roofing
About the Business
What people say about “Breakwater Marine Services, LLC”?
Customer feedback is mixed regarding this marine service company. Many reviews praise the technical expertise, timely service, and cost-effectiveness of the maintenance and restoration work. However, several customers express serious concerns about professionalism and communication, particularly in cases of damage or scheduling issues. While some appreciate the quality of work, others highlight significant frustrations regarding service promises not being met and poor accountability. Overall, potential customers should proceed with caution when considering this company.
What Users Like The Most
- Absolutely the best full services marine company I’ve ever encountered.
- The folks that answer the phones are technical and knowledgeable.
- Super professional mechanics.
- Great work from their detailing department on my boat.
- They fit me into their schedule on short notice and came to get the job done when they said they would!
What Users Like The Least
- Unfortunately the service/professionalism has completely vanished.
- They refused to address the issue.
- I was billed for more hours than they initially estimated.
- They don’t work on generators!!! Beware.
- I don’t hear anything from them so I call.
Recommended Reviews
Absolutely the best full services marine company I’ve ever encountered. They can do it all! They just finished a near full restoration of my 1986 Grady with all new electrical and electronics. Their estimate beat the local competitors by $1000’s. Then Diandra and her team did a bow to stern, top to bottom detail which made the boat look new. It glistens in the Sun. Just so proud of the whole crew! With boat prices thru the roof, call my man Jesse today & have’em do yours. Trust me, you won’t be disappointed.
OMG there is no better team than breakwater for my seakeeper and generator issues. The folks that answer the phones are technical and knowledgeable. They get out to the boat fast and their worse is top notch and flawless. They have even upgrade some of the factory parts to better than original.
Formula boat under factory warranty, so glad to have these folks keep me running.
Anyone rating these guys less than 4 stars is a troll or worse...
Unfortunately the service/professionalism has completely vanished. We rented a slip for 3 seasons, winter stored with them with heated storage, spent 10k plus in maintenance work. Our boat was damaged yr 1 with deep scratches that appeared to from lift and wind issues, Breakwater completely passed the buck saying it wasn't there issue it was Crockers because they owned the lift. They refused to address the issue. Note we payed Breakwater not Crockers. We moved on from that because the location was perfect for us.3 yrs later we called to pay our slip fee and were told by manager, Jesse decided not to send you a contract. THATs Right MAY 1 TOLD UNFORTUNATELY HE PUT A BOAT IN YOUR SLIP THAT SPENT OVER 100K over the winter on a sea keeper ect.....so apparently you get slips based on how much $ you spend over the winter, not to mention the fact we were never notified of his decision and he refused to ever call us back to explain the situation. I WOULD NEVER GiVE THIS COMPANY A DOLLAR OF MY BUSINESS AGAIN....NO INTEGRITY WHATSOEVER, they have lost 2 office managers over the last 1.5 yrs do to Jesse's lack of professionalism, and each occurrence the exiting staff are blamed for for the lack of integrity.....
137 locals recently requested a quote
- 128 Howard St, New London, CT 06320
- Residential Roofing
- Free Estimates
- Locally Owned & Operated
- Asphalt Shingle Roof
- Tile Roofing
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