B&R Auto Wrecking

I’ve currently been waiting 6 days with 0 response from B&R Auto after sending me a defective part (or packing it so poorly that it broke in shipping, one of the two). Messaged daily for days. Have opened a case via the sales platform (eBay), and no response to that either. If there’s a worse yard to buy from, I’d be genuinely shocked. Completely unacceptable. How hard is it to make a situation right? If you value you time/money, AVOID. I tried so hard to resolve pleasantly.

These guys are awesome ......they have helped me everytime I go. They are kind and patient and know what they are doing .

I ordered a part fully paid for and when I got connected with Oregon's office support feedback, they helped make the part delivered to my doorstep. I truly appreciate the assistance in making my wait time more manageable.

Hands down best yard in town! Casey and Jesus know what you want and need. The staff is always working and on top of it. Don't forget to bring cash and tip the crew for their hard work.

I had a door for my Volvo transferred to Carson City from the Eugene, OR yard. It was removed & shipped properly & I got it in great shape! They were even kind enough to load it in the car for me. B&R is the real deal!

I needed a wheel as a spare tire for 2013 Sienna Van. I went on-line and asked for referrals and received numerous texts, emails and calls from people in distant parts of the country that seemed a bit shady. so, I physically went to B & R Auto Wrecking and spoke with Jesus (at the counter) who hooked me up with a used OEM wheel for my van at a very fair price. Absolutely easy to do business with and I will go back when looking for other parts.

Been doing business for years here! Casey is always awesome! Helps me out whenever he can. Great prices, great service and just an all around great company!

I bought a power steering pump for an old forklift that I had. The Salesman was great because there was no numbers to go off of. he was able to do the research and find a part that would fit and order it from one of the other yards. He really went above and beyond. If you have a difficult question ask for Casey

I have purchased many parts from B&R and Casey is always knowledgeable and finds what I need quickly. Highly recommended for your auto parts needs.

Great place to do business with, always needing parts for my business. Casey is always eager to help. Can't beat the prices and service. Casey is always friendly and reasonable, this is my go to place. Thanks Casey."

Once a pond a journal ' when things started to freeze ' where yee ' was at ' calibration was the key factor " thank you " for returning yee calls she ' found a custom tire " and a thankful gift yee yee

This place has to have the worst customer service I've ever seen. I arrived 15 minutes prior to closing to pick up an off-the-shelf part. Nothing big. Nothing requiring a forklift or pulling of parts. Just a simple take it off the shelf and sell it to me transaction and the guy wouldn't take the time to do it. Even tried to close the doors 15 minutes early. It was obvious he needed to be somewhere else instead of servicing customers. Very sad. I'm hoping to find the part somewhere else online. I don't care how much I have to pay for shipping.

FOR MANAGEMENT: The rep was a young guy, curly black hair, kind of heavy set. I was onsite at 1:48pm 10/15/22.

Use to go through B&R a lot but the Customer Service has gone down the drain. & as much as they charge, you might as well buy the part new. I waited over a week for a part I ordered and NO ONE called me to let me know they didn't have the part. They said I was fully refunded, it's been 2days & I'm still waiting for that.
Update: Took 4 days to recieve my refund, then received a text message 2 days later telling me they didn't have the part. Bad service and do not recommend.

I bought a Wheel online for my Forester and needed to call them as the chat feature was offline. I spoke with Dartanian Dewitt (cool name!) and he was very helpful, the price was good and the shipping reasonable. I am very happy with my purchase and would recommend them and use them again in the future for parts.

Called and talked to Mitch. Super great guy! Was needing a set of rims 18” for my 2014 Nissan Pathfinder, gave him a part number and he was able to get me the set with in days from another location and the price was outstanding! Highly recommend calling them and getting a price. Outstanding service.

The fastest part about my order was them taking my money. I was given a cell phone number of an associate to communicate. The day I was supposed to pick up a part: I have been texting, calling, nothing. No response. Then was told to come after calling main number. Arrived and was told to wait another 30 minutes. Ended up waiting for 3 hours. Half a work day wasted, poor communication. Never again. Do not recommend to anyone who values time.

PS. Changed to 3 stars because I did get a call from an associate who offered $20 to cover my 3 lost hours.

Great experience finding a rim for the ole Explorer... Everybody I talked with was friendly and professional. And the price didn't set me back, it was the best deal around. If in another jam for parts, I'll check here first. Highly recommend this place. Five stars for sure.

I'm not a resident of Carson City, and needed parts for my 93 Dodge while visiting family (LONG way from home). Was more than impressed. Very professional staff, great prices and awesome service. These gentlemen go the extra mile to make sure you are taken care of! We need a B&R back home.....

Parts delivered to my door safe and sound. Not everyone is willing to deliver. These folks do the job right

The Carson city B&R Auto wrecking has great guys working there, a special Thanks to Casey, James, and Reid, I will go directly through them not the phone number from Oregon, these guys at Carson City know their cars and parts!

In my experience i got satisfied with the service fast service thx to a salesman kurt excellent man they serve you fast

The staff there is always so helpful being from a head light to a transmission
I always get personal service
And treated like family!

I purchased i few parts from here, and the service it was awesome, they really help me out , highly recommend......

15 yards so should be able to find most anything. Contact Stephan in Corvallis or. He is great and will work for and with you

called b&r requesting an engine elias the salesman gave me a price of 1250 plus 25 core charge i agreed ,eli said i would receive it on wednesday called thursday to find out the engine was sold to someone else i was disappointed and this absolutely a very poor customer service

Cliff at Washington store Really hook me up and took care of me Very good customer service thank you Cliff

They do NOT care about customer satisfaction or honest business practice. I ordered this part online from carson, nevada to graham washington. They sold this part as a Grade A part, meaning highest of condition a part in their inventory could be. Yet what I got is something beyond restoration. First picture shows what one of their employees told me in regards to this issue. Their sample pictures are low quality and their part descriptions are not as descriptive as they should be. I spent $100 for nothing. Save your money unless you're buying the part in person.

Ordered inner fender wheel wells and was told they would be a day or two and would receive a call when they were in. A week later, haven't heard anything so I called and was told that the problem had been corrected and they would be a day or two. Waited another week, no calls so I call again to be told my order was cancelled. Went to get my refund and they only give checks even though I paid in cash. Cost $7.50 to cash it with THEIR BANK.
And on top of all the hassle, their customer service skills were terrible.

I ordered apart from them guy said he can have it to us a couple days the four days pass I called b&r Auto wrecking and he proceeded to tell me that they still haven't got to it yet he said it should be out in the next 2 days and shipping that day so again I have to call b&r and find out what's going only to be told it's still in the car it wouldn't ship out
for another week I canceled

The guy helping me with the parts made it sound like I would have them the next day so we paid for them and guess what no parts for 4 days. I needed them fast I told him my son's car was stolen and retrieved but the steering column was broken as well as a window. They have a baby and the car. I found it a bit distasteful that he says parts are there just to get us to pay for them and then I have to wait. I could have gone somewhere else but they got the money we'll see what happens tomorrow

My husband bought a transfer case here for his truck a few months ago. The fact that B&R has their parts already picked and pulled for you and ready to purchase was an invaluable service since he had just pulled the transfer case off his truck that morning. I couldn't imagine my day, I mean his day, if he had to pull two on THAT day... and he was able to put the new one in that afternoon. The truck is driving like a dream and we'll be forever B&R Auto Wreckers for our running-like-new-but-they're-used vehicles :)