- 1620 Salem Industrial Dr NE, Salem, OR 97301
- Commercial Roofing
- Locally Owned & Operated
- TPO Roof
- Gable Roof
- Hip Roof
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Bonn Roof Care Salem did a great job of cleaning and removing moss from our roof and skylight. We have a 1100 square feet home. The cost was $930.00. The crew was polite and respectful and they picked up all the debris that fell into the yard. The moss is removed by brushing not pressure washing. This method doesn't damage the roof like pressure washing or soft wash can.
After the cleaning, a moss prevention solution is sprayed on the roof the same day. We didn't get the moss prevention treatment on our roof.
I asked the lead worker why not and he said it wasn't on the work order. I showed him the contract where it was stated as part of the cleaning. He called his supervisor and within 15 minutes the supervisor was there to explain. They didn't have any of the treatment to apply.
They had ordered more but it hadn't been delivered. He told me he would give me a call when they received it and schedule a time to apply it.
The next morning he called and the crew came and applied it. The guys were careful not to get the solution on the house. If they did, it was immediately rinsed it off.
The cost was competitive with the other companies I received bids from. They weren't the lowest bid. There is a 3% charge if paying with a credit card. I recommend Bonn Roof Care Salem. They give seniors a discount. Bonn Roof Care Salem is quick to respond to any questions or concerns you may have. They arrive on time and perform the work quickly and efficiently.
I just called Bonn roofing to get advice for how to attach something to a concrete tile roof. I informed the woman I spoke with that I might hire someone to do the work. She told me she was busy and did not have time to talk with me about that.
This does not seem like good customer service to me.
I had the roof replaced by Bonn Roof care because the previous concrete roof leak from the same area every year. Also had a yearly service/ maintenance agreement with them. This year, 1 mo after the cleaning and service, after 2 days of torrential rain, the roof leaked again from the SAME place. The very reason it was replaced but the initial labor warranty expired 2 yrs ago. The reason explained to me seemed structural, yet I was charged $895 for fixing it. And I didn't get as much a an explanation why this wasn't fixed in the first place .. it was just luck that much water didn't collect suddenly in that corner before. All the good will and my referrals to colleagues, died the first time there was a problem with the roof they put.
- 1620 Salem Industrial Dr NE, Salem, OR 97301
- Commercial Roofing
- Locally Owned & Operated
- TPO Roof
- Gable Roof
- Hip Roof