- 265 Apache Dr, Paint Lick, KY 40461
- Residential Roofing
- Free Estimates
- Licensed & Insured
- TPO Roof
- Gable Roof
About the Business
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Recommended Reviews
Bluegrass rain Gutters, have been great to work with. They don’t only have great customer service, but they do high-quality work and they also back up that high-quality work.
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I had previously written up a review for this company expressing my disappointment with how they left us hanging for weeks after we accepted their quote to repair our downspout and then no showed after finally getting us on the schedule once we managed to get in touch with them.
Shortly after my review went up, they responded to the review and tried to claim that I had the wrong company and that they'd be happy to help with our issue. After updating my review to lay out a rough timeline of all the communication I had and offering to upload the quote to show it was for the correct company, they were all of a sudden very responsive to my previous attempts to contact them.
They apologized and told me they fired the guy who originally came to give us our quote since it wasn't the first time they had an issue like this. They even offered to complete our repair for free in exchange for taking down the negative review.
At that point, the repairs had been completed by another roofing and gutter company (check my most recent review if you're looking for a solid recommendation), but I told them we had some noticeable erosion from the weeks we had been without a downspout and asked if that was something they'd be willing and able to help with. They said the owner had a friend with a company that would be able to help us out and that they would foot the bill to make it right if I agreed to take down the negative review.
I thought this was reasonable and they said that I would hear back from them by the end of the week (this was two weeks ago as of my posting this review) so I took the review down in good faith, assuming they'd keep their word, but that did not happen.
This company's attempt to deny any responsibility by saying I had the wrong company, their unprofessional blaming of a previous employee, and their blatant dishonesty to save themselves from a negative review has cemented this as one of the most disappointing experiences I've had with a small business in recent memory.
They gave me a price at a business to remove old gutters and install new gutters. I asked them to do it on a Saturday or Sunday when the business was closed. The salesman didn't respond back to me so I called the office. The office was trying to reach the owner to make arrangements. The office staff never got back to me. After a week the salesman finally gets back to me with the same song and dance of trying to reach the owner. The weekend comes and goes and nobody got back to me. I tried to reach out to the salesman again today and the text won't even go through. Steer clear of this company
- 265 Apache Dr, Paint Lick, KY 40461
- Residential Roofing
- Free Estimates
- Licensed & Insured
- TPO Roof
- Gable Roof