- 220 Big Run Rd UNIT 6, Lexington, KY 40503
- Industrial Roofing
- 24/7 Emergency Repairs
- Financing Available
- Free Estimates
- Licensed & Insured
About the Business
What people say about “Bluegrass Builders and Remodel, LLC”?
The majority of reviews for Bluegrass Builders & Remodel reflect a highly positive sentiment, emphasizing their excellent communication, professionalism, and quality of work. Customers repeatedly highlight the team's proactive approach, keeping them informed throughout the remodeling process, and addressing any concerns promptly. Many reviewers express satisfaction with the quality of materials and craftsmanship in their renovations, which has led to long-term enjoyment of their spaces. However, one review does raise concerns about initial communication and the requirement for a deposit before an on-site visit, indicating some room for improvement in their customer engagement practices.
What Users Like The Most
- They were proactive with scheduling, communicative, and fixed all mistakes found during walk-through.
- Lauren's consistent, clear communication all contributed to the success of this completely re-imagined space.
- The project manager ran the project and kept in constant communication with us every step of the way.
- Throughout our remodel, they maintained open and transparent communication, provided regular updates and promptly addressed all our concerns.
- The communication and response to any questions or concerns were immediate.
What Users Like The Least
- Instead of meeting me at my house to view the property and go over everything, they opted to have me send photos and do a phone meeting instead.
- When I recommended that we actually do the viewing, they wanted a $3,000 deposit before they actually came to view the house.
- When I requested an itemized quote for the phone meeting, she said she would send it in an email shortly after the phone meeting. It's been 24+ hours and I have yet to receive any email.
Recommended Reviews
Lauren and team renovated our kitchen and master shower, and we couldn't have been more pleased! They were praoctive with scheduling, communicative, and fixed all mistakes found during walk-through. We would definitely use them again!
This time last year, Lauren, Eric and crew were knee-deep in work on my kitchen. I have to say that my love for the new space has only grown as I have lived in the space across the seasons. I'm hesitant to post public reviews but the view this afternoon convinced me. Michaela's wisdom and eye for detail, Eric's calm and professional demeanor and Lauren's consistent, clear communication all contributed to the success of this completely re-imagined space. Not only have I enjoyed every minute here, I have been able to recommend this group to others and know that they have had similar experiences.
BBR did our remodel which was nearly a full home remodel. They finished our basement, completely gutted and redid our first floor (kitchen, living room, dining room), and rebuilt our back deck to give us a wonderful covered deck and patio area. The subcontractors all did high quality work and the project manager, Erik, ran the project and kept in constant communication with us every step of the way. The designer, Michaela Shields, is a genius and made the absolute best recommendations for us based on what we wanted for our home and our style preferences. Her renderings of our project were spot on for the final project. We absolutely love the way our remodel turned out!
- 220 Big Run Rd UNIT 6, Lexington, KY 40503
- Industrial Roofing
- 24/7 Emergency Repairs
- Financing Available
- Free Estimates
- Licensed & Insured