BEREA ACE HARDWARE

Always helpful and staff always greets you at the door and knows where every item is located within the store. Top notch customer service and experience. Highly recommend!

I walked in wanting a mower and Justin the sales lead put me right in the seat of a mower. Talked us through step for step and made everything so much easier on us. I’ll definitely be going back and I would recommend him to any and everyone

Justin was exceptional ! Went to get a blade put on my steel weedeater, he was so helpful ! Great costumer service.

Really liked that impractical store; it was better layed out and had a lot more products. The staff was very friendly. Highly recommend this location.

Regardless of my employment at Berea Ace, it is a wonderful store with amazing people. The owner Scott Lawson is an excellent employer. I have seen a lot of unfair reviews. I know personally how much everyone tries to be helpful to our customers. Of course not every store can have what you need or please everyone but we love our customers and appreciate their business. I know if we fall short of expections we will do all we can to make it right given the chance.

Really great hardware store, if they don’t have it, you don’t need it. Always a helpful hand when in the store. They go above and beyond to make sure you get what you need. Truly a place that don’t exist anymore.

Answered all my questions, helped to make sure my equipment ran properly, very prompt with service, and made sure I knew when and where I could come back to if I did experience any problems from my new purchase, certainly was very happy with service and I will continue to buy from there

Staff was very courteous and informable . They wanted me to make the decision of what unit to buy. And wanted to make sure I was happy with my purchase. Great experience .

I love this Ace Hardware. I always find what I need and if I can’t the staff go above and beyond to assist.

Everyone was courteous, helpful and informative about weed eater that I purchased. They made sure it was working before I left the store.

I bought sink waterline hoses from this store.
Got home and realized I had grabbed the wrong ones.

I live 10 minutes from the store and they close in 8 minutes.

I called the store and asked if I could exchange them tonight, I will be 3-5 minutes late of their closing time.

I was told by an employee sorry they close at 7.

I said I understand but could you ask if it’s ok for me to still come do this?

The “manager” then picks up the phone to then tell me that sorry you have to be here before 7 or you can come tomorrow.

I understand people want to go home, but I have ran many stores and would never turn someone away over 5 minutes tops.

I have driven and stayed hours past time to accommodate who have asked me to stay and wait for them.

I have several home renovations projects to get started and will now need to drive to Richmond or somewhere else in town to get supplies.

I will not spend money with a place that his such little care for their customers.

I went to Ace today to see about getting a spool replacement for my weed eater and they didn't sell that spool brand at all in which was a Hart brand weed eater or even a generic brand to fit it at all. What a joke on not selling a spool replacement for any weed eater brands at all even if you don't buy it from this store. I guess the only brands of spool replacement is the ones that you do sell only. The person that try helping me out kind of acted rude to me because of the brand that I had. Plus the sale person was on there cell phone when I went up to the cashier to ask for help I found that rude. All I can say I won't be back at all to get any replacement or buy anything else in which is sad because I live close to this place and I thought I would get the item I needed but nope. Oh by the way I go to Walmart instead to get a spool replacement next time they do sell that brand to me. Oh by the way Ace did tell me they can put it on for me when I did get it for me. I'm like if I buy it I put it on myself or find someone else to put it on not Ace at all. P.S. The owner reply saying my review was unjust I personally don't think it is at all because I'm warning people if they got a Hart brand that they don't sell the spool at all. Plus when you go to the store to get something you got choices even if you got the item from another store. Plus I have a right to post a review it is call freedom of the press like you do on responses to my post in which my review is fair and honest of my experience on your business.

We bought a spartan mower here about 2 months ago and at first we thought we had something nice but the battery was dead they couldn’t pull it out of the building and then I pulled over on the way home to make sure it was still strapped down good and I noticed the front tires weren’t even on the rim and when I got home the back tires only had a couple pounds in them. So then we fix the tires and start using the mower well a couple weeks go by and I was looking at the 12 volt plug in and the socket had been pushed so deep in you couldn’t even use it. Then I tried to grease all the fittings and 2 of them won’t even take grease on a brand new mower. At first I thought it was no deal then I was mowing one day when my buddy noticed when you engaged the blades the pto clutch was throwing sparks and squealing really bad on a yet again a brand new mower. So on closer inspection we found the date plate they sold us a two year old mower that had been sitting on the showroom floor and I thought to myself there’s no wonder why it has so much wrong with it. I’d be ashamed to know that I sold someone a two year old mower that who knows who did what to it while it sat on the floor for two years and did I mention we paid full price for a two year old mower. So I dropped the mower off to get it fixed and I was plainly told it would be a week to a week and half on my getting it fixed and I said that fine. I dropped the mower off on 6/23 and I called today 6/27 so 5 days now I was told it just got looked at today and the manger went home before calling me to go over it with me. So I asked the guy how long it would be and he said probably another week and I said ok I was told it would be a week or so not two weeks or so and the person I talked to proceed to call me a lair that he checked it in and he didn’t say that it would be a week to a week and half and I promise you he did. I don’t appreciate being lied to then get called a lair by an employee. And what really makes mad is I’m almost positive when I bought my mower they had a sign hanging in the show room that said 7 to 10 days on equipment that was purchased there well that’s a lie and they will also sell you a two year old mower and not tell you. I’m sure they won’t do anything about this either I’m quite disappointed that I’ve had so many problems out of this place. So now I have a two year old mower with a bunch a problems but I’m stuck paying full price for junk.

ACE had what I needed. Everyone was helpful. All went very well as usual in the lawn mower area. They could use their own entrance door. :))

Was just allowed in this store and allowed to walk all the way to plumbing section. Where I was then rudely informed that they were closing. I don’t care about the fact that they were closing but he didn’t have to be arrogant and rude about it. He was standing at the door as I came in why didn’t he tell me then????

ACE Hardware staff are A+. Knowledgeable about what would work best for the project(s) I define. Friendly and super helpful. I would recommend them to anyone who asks “where can I get?”.

They always have everything you need here! Fast service. Out the door and back home to get projects done ✔️

There's always a good selection of anything you'd expect in a hardware but what makes this place so much better than the others around here are the employees. Everybody is friendly,knowledge and helpful here.

We had a water leak,we had went to Lowes..and another ace..and couldn't find the help we needed .we walked in the ace in Berea,and the kindest speaking guy worker approached us..asking if we needed help.he was both kind and patient and found everything we needed,within a few minutes,he changed the way the whole day was going,,Ibig thank you

I believe his name started with a C. I should have wrote it down. Either way, the guy was outstanding. He did his Q/A of the items I wanted and we found everything I needed. He helped me check out and help loading my items into my truck. I have a bad back and medical issues and he helped me so much. Thanks for the great job! Sorry about forgetting his full name.

Very friendly staff this afternoon. They went out of their way to make sure we had what we needed and that it worked properly.

Came in for an air filter and spark plug for my lawn mower which I had in the back of my car. Ask to borrow the spark plug wrench for a couple minutes to get it out of my lawn mower and put the new one in. Was told they can't loan out tools.

The best place for our hardware needs. Fast friendly customer service. When I need assistance it's always easy to find someone knowledgeable to help me and I am in and out quickly.