- 32295 Nassau Rd, Lewes, DE 19958
- Commercial Roofing
- Residential Roofing
- Financing Available
- Licensed & Insured
- Locally Owned & Operated
About the Business
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What people say about “Bayside Exteriors”?
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Recommended Reviews
My roof was just replaced this week.I can not tell you how pleased I am with Bayside Exteriors.From the young ladies in the office to the estimator and the men who did the roofing all were First Class.Every one of them I would rate a 10!!!!!!
I am deeply disappointed to leave a one-star review for Bayside Exteriors, as I genuinely hoped to give them the five-star praise I prefer to share with deserving businesses. However, their handling of my roofing emergency was utterly unprofessional and unacceptable, and I feel compelled to warn others, especially those needing urgent repairs.
On May 28, 2025, I contacted Bayside Exteriors to report a serious roof leak causing water damage in my home. After reaching voicemail, they returned my call and scheduled an inspection, but they couldn’t come out for 48 hours, setting the visit for May 30. When their representative arrived, I was immediately concerned about their approach. The technician arrived alone to inspect a multilevel roof, which raises safety concerns for a professional roofing contractor. Instead of thoroughly examining the problem area, he only conducted a brief walk-around and inspected a lower section of the roof where no issues were present. He entered my home to view the water damage but failed to access or assess the actual leak location on the upper roof levels. This incomplete and cursory “inspection” did not address the issue I reported.
The representative promised a follow-up inspection would be needed and said I’d hear back. It’s now June 4, a full week later, and I’ve received no communication from Bayside Exteriors despite their assurances. My calls have gone unanswered, landing in voicemail with no response. This lack of follow-up has not only wasted my time but has potentially allowed further damage to my home, as the leak remains unaddressed.
Bayside Exteriors’ website claims they are “trusted by the community” and a leading roofer in Delaware and Maryland. However, their response to my emergency was anything but trustworthy. The inspection was inadequate, the professionalism was nonexistent, and the follow-through was nonexistent. I cannot speak to the quality of their roofing work, as I never got that far, but their customer service, communication, and reliability are severely lacking. The technician’s approach was subpar, the follow-up was nonexistent, and their communication was abysmal. For a company with such a high Google rating, this disconnect is shocking, and they should be ashamed of letting customers down in this way.
I strongly advise against relying on Bayside Exteriors for emergency roofing needs. If you have an urgent issue, look elsewhere to avoid the frustration and potential property damage I’ve experienced. I had high hopes based on their reputation, but their performance was a complete letdown.
Great company. Big enough to do large jobs and just small enough to do projects for regular everyday homeowners. Highly recommend.
- 32295 Nassau Rd, Lewes, DE 19958
- Commercial Roofing
- Residential Roofing
- Financing Available
- Licensed & Insured
- Locally Owned & Operated