Patio Systems, Inc.

Couldn’t be more pleased. Clint’s crew did a great job. Answered all of our questions. Did a very high quality job and delivered on time. Everyone was pleasant. As I said, couldn’t be more pleased. Top notch job by top notch crew and company

We are very, very pleased with the our enclosure and Evan and Rick did a wonderful job. They were very neat and very pleasant. We will certainly recommend you to all of our friends and neighbors.

We're very pleased with the glass wall system Patio Systems installed for us in May 2025 to replace the screen wall for our screened-in porch included with the original build of our house.
The manufactured wall & window components were of excellent quality and delivered to the house without any damage.
Evan and Ricky did an excellent job with both the rip-out of the existing screen wall and install of the new glass wall system with a sliding door and two windows over the course of 1.5 days. It came out solid as a rock and they were neat as a pin.
We're looking forward to having a water tight porch with a great view of our back yard. And we'll be happy to have a critter-free and pollen-free porch to enjoy going forward.

What a great experience from beginning to the end this company delivered exactly as promised with a quality product, excellent installation and clean up. I had quotes from several other companies and these guys were the most economical and overall a pleasure to work with! Photo's to come after I clean up and organize the new space!

Wonderful company! Extremely knowledgeable of their product with clear explanations and blue print drawings. Measurements were precise and installation team were a pleasure to work with. A+

Unbelievable Company. The Owner/Manager Chris is a Class Act. He cares so much about his Customers. All their staff are top notch. The installers Clint, Tyler, and I don’t know the other person‘s name. We’re really great.They go above & beyond. They stand behind their product 100%. Can't say enough. I wish all Vendors were this way!!

Amazing - we had a large patio awning installed by Patio Systems 4 years ago - it was perfect for a long time but then one side seemed uneven. Patio Systems came out and realized that there was an error in the installation which had involved a bit of construction. Within 10 days they had taken the entire installation apart, replaced all supports and parts and left us with a virtually a new awning - all with no charge - where do you get service like that anymore????

I have had several issues with my patio awning and shade over my deck.
The service Dept has solved my problems promptly, efficiently,
to my satisfaction . Tyler went out of his way to connect
with me and explain the solutions. Thank you

Clint and Aaron did a great job. Arrived at the scheduled time. Cleaned up each day after work and finished job in the time they said it would be done. Our old screened porch is now a 3 season room and no more pollen to clean each day. I would recommend Patio Systems.

Brian and his assistant did a great job completing our porch enclosure. I especially appreciate that he pointed out a few options I was not aware of and gave me good advice on care and maintenance, including the need to add gutters.

Certainly nice when selling the job. Salesperson made an error in ordering the product we desired. Waited over 18 months for installation due to construction, and, although the product on the contract matched the product delivered, it was clearly explained what we wanted, and this was not what we received.
Unfortunately we trusted they ordered what we asked, but, now delivered and paid for they have offered no assistance in making it right, nor have they offered any remedy for us to get what we wanted from the beginning. Buyer beware.
Once you've paid its over.
I would urge you to shop elsewhere, and thoroughly examine all paperwork.

If you don’t mind putting a 50% down payment and then waiting over a year for the work to be done …. Go ahead and hire them. We signed a contract early November 2022 and after several phone calls not returned and dates given for start dates, our job was completed mid December 2023. Also they demand another 40% payment on the start date.

GREAT EXPERIENCE FROM INITIAL CONTACT UNTIL COMPLETION OF OUR PERGOLA .
EVERYONE WE DELT WITH WAS PLEASANT AND KNOWLEDGEABLE AND HONEST no bull.
We were told project would not begin for several months as structure was custom made .
Project started only a week or so late structure was completed in 2 days and electric connected early the next week
Workers were unbelievable neat precise and pleasant our only concern was they never took a break The old expression you get what you pay for applies WE ARE 100% satisfied
Shawn salesman was great INSTALLERS Tom Jimbo Tyler George and supervisor Jessica were professional,competent,and dedicated THANKS TO ALL OF YOU Andy &Cathy

Patio Systems did a superb job on our porch conversion. From order to installation it was smooth sailing and no surprises. Brian M, Bert and Tyler did the installation in 1 day and left the job site spotless.

Patio Systems has very good products/employees. What makes a company great is their response, when needed, after the sale. We love our large shade system/pergola but there have been some issues around the pergola rafters caused by high winds. It took a few months to figure out a solution. Rick B in customer service and the install team of Tom/Ray kept working on a solution to resolve our pergola issue. This shows why Patio Systems is a GREAT company. They stand behind their products and customers! We would highly recommend them.....

We had 2 projects completed the first was installing 2 awnings which was done within a couple of months and look great. They failed to install wind sensors and had to come back to do that. The second project was converting a screen porch into a 4 season room. The first project manager assigned was not particularly responsive or helpful and unfortunately it took 13 months for the work to begin but once it did Brian M, Bert and Connor B did a great job! Work done timely and well.

Brian, Connor and Burt, an amazing team from Patio Systems came in first thing in the morning and by 5 pm my porch turned into a Gorgeous 4 season room. Then George arrived and did outdoor lighting, new sockets and changed my fan. He was terrific. While I waited many months for installation… it was surely worth it

We bought a awning from them 10 years ago it worked great till last year said moter was bad came down put new moter on end last year . In spring wouldn’t work came down put another moter on only worked about a week they said manufacturer had bad moter they ordered a new one was to be fixed in week that was in September still not fixed and they wouldn’t call back every time there is a new person that gives me the run around I would never use them service is terrible. Mike

Wonderful sunroom! Brain M, Bert, and Connor B. Did a great job of transforming my porch to a three season room. Absolutely beautiful and we are so thrilled!

The crew were very professional, friendly and very hard working, they did a great job. It’s beautiful. Thank you Brian M /Connor B/Bert

Clint and Tyler of Patio Systems did a wonderful job converting our screen porch to a 3 seasons room. They were friendly, professional and very efficient. Their teamwork was outstanding! We would definitely request them for any job we needed done. Thank you, Clint and Tyler.

Today, 9/21/23, I am adding to my review. Connor came out today as we had decided we wanted different screens that would allow us to view the yard better. He did an efficient, professional job replacing the screens and we are very pleased. Secondly, he looked at our awning that had become a bit noisy. He fixed the problem quickly by adding some lubricant for the arm which totally took care of the noise problem.

Thank you, Connor for all your time and expertise. All three of these employees are definite assets for Patio Systems and we were happy to work with all of them.

Janet and Harvey Johnson

We’ve waited for several months to evaluate the enduring quality of the four-season room that Patio Systems created for us on top of our pre-existing back porch. We can say, without hesitation, that we are very pleased with the space they have created for us. This is where we now spend most of our time after work hours enjoying life and looking at nature in peace. We highly recommend Patio Systems! They deliver and follow-up on their work. Thank you, Patio Systems!

Tom, Mark and Phil were polite, professional and completed project as stated. Work site was always left clean at end of day. Highly recommend.

The two gentlemen who installed our new porch protection screens/ windows did an awesome job everything fit perfect. At the end of job they cleaned up and you would never know anyone was here. After everything was explained to us on the cleaning and function of our new screens/ windows. I would highly recommend Patio Systems to anyone looking for porch protection Thanks again to Patio Systems

In the process of adding a sunroom in Lewes. Worked with 4 contractors. Tyler at Patio Systems was extremely responsive and professional. He was committed to giving us accurate info and responded quickly to all of our questions. We purchased our sunroom with this company because of this positive experience and look forward to the end result.

Installers Phil and Tom were great! They were meticulous on every detail of installation. Right down to cleanup. Highly recommend them and Patio Systems for your needs.

Purchased a 400 series enclosure from Patio Systems with a long lead time from the manufacturer. It was worth the wait. We are extremely happy with our enclosed porch. Big shout out to Jay, Shawn, Mike, & Ricky for their workmanship!

You have to be patient for the 14 month wait from contract signing to work start but well worth it! Our crew, Clint and Tyler were careful , hard working , professional , and excellent communicators. They made it a point to ring outer doorbell at the end of every workday and gave us an update.

Installation was completed when scheduled. Installers were very thorough and did an excellent job from what we can tell. Job was just completed. We look forward to enjoying our rear deck more now that it is enclosed.

Patio Systems changed our screened in deck to a 3 season room using the vinyl windows. Sean and the team did a great job on the project from demo to completion during some pretty cold conditions - they were on time, courteous, and kept the space clean. Truly a job well done and I would not hesitate to recommend them! Thanks Sean for showing us how to use the new windows.

I recently had an awning designed and installed by Patio Systems; I am extremely impressed by the finished product. Tyler was easy to work with to design the awning. Lea expertly managed the project. Ray and Quinn did a fabulous job installing the awning and explaining how to use and maintain it. I would not hesitate to recommend Patio Systems for any exterior project being planned!

I highly recommend Patio Systems Inc. Everyone in their office was very professional and pleasant to work with. They explained our options in great detail and worked with us to come up with the option that worked best for our screened in porch. Our installers, Phil and Tom were very knowledgeable and respectful of our property. They arrived timely every morning and worked hard throughout the day, even in the cold and rain, to complete our project in 2 days. If you want high quality sliding glass doors at a reasonable price, this is your company. We couldn't be happier.

Patio Systems Inc Lewes DE Crew Team members Shawn, Rayy, Quin, Connor, and Tony completed my installation of a dual outside shade. This team was punctual, started the job immediately, they were all very professional and worked together as a team. We are very pleased with the final product. A job well done! Patio Systems have a great team of workers. They all have my recommendation.Thank you! Mike

Once materials delivered, installation was smooth and problem free. Installation technicians were highly professional and meticulous in their work. Beautiful finished product of our deck enclosure.

My wife and I love our new screened in porch.There was expert craftsmanship and Patio Systems added some unexpected little things that we were not expecting (ie. adding an outlet and repositioning a motion detector light). So we feel we got more than what we expected with Patio Systems. The people we dealt with were professional, kind, and competent. Special thanks to Shana, Jessica, Chris, Lea, Terry, George, Jose and his crew. Great people, great work , great company; we couldn’t be happier!
Steve and Teresa Donohue

We are so happy with the results of our three season porch! It is a very sound system with high quality materials. They cleaned up at the end of each day. And They kept us informed each day of their status. I especially appreciated the time they spent cleaning the glass and vinyl vertical covers.

Purchasing and installation of awning (by Sean and Quinn) was very friendly and professional. We previously (about 5 years ago) had a patio enclosure installed as well and everything has held up great. Would highly recommend.

Be very careful dealing with this company, very careful especially if you deal with a sales representative Jason. Ordered our 4 season room in November of 2021 and was told completion should be by November or December of 2022. Due to their office sending an email to a incorrect email address requesting additional approval info our material was delayed ordering by 5 months. When I told “Jason” about problem he said he’d put a rush on it and we should have it done before the end of the year. This was not true and quite honestly don’t expect this done until only god knows when in 2023. Beware this company doesn’t stand behind correcting “their” mistakes. Beware. Customer service is not Jason and Patio Systems priority.

I currently have a retractable canopy that was installed by Patio Systems in 2011 that I have been very pleased with. It has some pin holes in it so I ordered a replacement on Feb 22, paid 50% deposit, was told it would be 6-8 weeks. It is Sept 22 and have yet to receive my canopy. I have made repeated calls and been told everything from the canopy is lost in the warehouse, to the manufacturer doesn’t make it anymore, to fabric is on back order. I have left messages and never get a call back, I have stopped in twice to try and get answers and still nothing. Most recently a certified letter was sent to the General Manager and still no one has picked up the phone to call me to provide information. My husband and I are small business owners and we understand the challenges that Covid has presented but that doesn’t explain the lack of customer service. I am hopeful that my small project has made its way up the chain and I will get it very soon but this is a very disappointing, frustrating, and time consuming experience. after having such a smooth and timely experience with the initial install.

10/6/22. Patio Systems- thank you for your response. I look forward to hearing back, very soon, how and when this will reach resolution.

We ordered our awning, put half down, and were told it would be installed in just over three months. After the time had passed, I reached out and was told it was delayed three weeks due to COVID-related supply chain issues.

This began a cycle of me calling every three weeks later and being told the same thing several more times. During this, someone was sent out to re-measure our installation. After a while, calls were not being returned and I went to the showroom to speak with them.

The awning was finally installed 9 months after the placement of the order. The crew was very cordial and did a good job. It's electrically retractable and the electrician did a wonderful job hiding the wiring. It looks great and works very well.

After my first contact with this company, the response was fast and thorough. We met, and I told the sales rep what I was considering. I was promptly given a quote for several options and told, "just let us know when you decide what you want to do." Since then, I have had blueprints drawn, obtained building permits, and my foundation and footer are in. I have emailed and called them numerous times, including sending them my approved plans and practically begged them for a revised quote so that I could place an order with them and give them my money. They repeatedly promised to get back to me very soon, but it has been several months with no revised quote or other response. My guess is that my 16x16 enclosed porch is now too small a project to be of interest to them. Regardless, since construction has begun and they have ignored me for months, I have been forced to change my plans and use vinyl windows from a different company.

We are going on our third year since our glass enclosure was installed on our screen porch. We have had a leak since day one and we keep getting the run around on it. It has been checked and verified by two different people from the company and the only answer I get from them is that they will get back to me. Nobody gets back to us and I have called numerous times and get no where. After spending over $15,000 with them I would expect a resolution after 3 years

Signed contract with Patio Systems a year ago with a 50% deposit and enclosure still hasn't been scheduled. Numerous discussions with owner, one excuse after another. This is a poorly managed business and owner cannot be trusted (he altered the design of the enclosure and when we questioned why the change was made he told us we approved it, a statement he had to walk back on when we did finally meet).

A few years back we had Ron and his team enclose our back porch and they did outstanding work. We're very disappointed with the current project, installing some railing and gates, which is still not finished despite numerous calls, contacts and commitments. Our original contract was signed on May 13, 2020 (over a year and a half ago) and the work is still not completed. Right now we're looking at parts for our gate which have been sitting outside for weeks. We understand the problems with the pandemic, but really, over a year and a half to put in some railing and two gates? Not acceptable and a very unhappy customer.

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