- Bent
- Commercial Roofing
- Licensed & Insured
- Locally Owned & Operated
- Slate Roof
- Asphalt Shingle Roof
About the Business
What people say about “Bass Brothers Roofing LLC.”?
Customer feedback on Bass Brothers Roofing is mixed. While many reviewers praised the quality of work and professionalism, some customers expressed frustration over communication and delays. Positive reviews frequently highlighted effective communication, timely responses, and excellent workmanship. Conversely, negative feedback pointed to significant delays in starting projects and poor communication during the initial phases. These serious issues regarding customer service have impacted the overall perception of the company.
What Users Like The Most
- New metal roof looks great. Stuart is easy to work with.
- Communication was great! I always was able to either speak with the owner when I called or received a return call.
- Professional and knowledgeable, the worksite was kept clean throughout the project.
- They scheduled promptly, explained the process and did a wonderful job.
- Bass Brothers was a great company to work with during our roofing project.
What Users Like The Least
- I don't think I heard another word from them till I called some time in January or February.
- After several or more requests for a review ... I did it myself using plywood instead of OSB.
- It took them about 6 months to start the job due to them being super busy.
- He said he would have his workers come out and reexamine my roof, which who knows if that happened.
- They NEVER communicate to see if you will even be home.
Recommended Reviews
I contacted BassBros. Roofing back in October 2024 for the original inspection and estimate. I hired them and paid my 50% deposit.... i dont think I heard another word from them till I called some time in January or February of 2025. Stewart claimed to have lost my information in a move and found it and I would be first priority.... another month later, I called AGAIN and got the exact same excuse. Shady to be sure. He said he would have his workers come out and reexamine my roof, which who knows if that happened because they NEVER communicate to see if you will even be home. He then claimed that the work was done (yet again, I wasn't home if it ever happened, and NO communication as to when it woud be done, so no proof that anyone was ever there) a month more down the line and I was demanded to make the remainder of the payment though I had no idea if the work had been done. I negotiated a small discount then paid. After some time, we received precipitation and it was CLEAR I still had some significant leakage in one area of my home. I emailed in early March, no reply. Emailed again mid March and all he said was it would be fixed. Emailed again late March as no one had come by.... NO reply. Having received rain again today and seeing proof of the shoddy work, yet again, I now intend to take this company to small claims court. HIGHLY DO NOT RECOMEND
New metal roof looks great. Stuart is easy to work with. Solid performance from quote to contract to install. Highly recommended.
Professional, licensed, and insured. They give free estimates. Stuart is honest and cuts to the chase. Doesn't waste your time with low quality materials or workmanship. All work comes with guarantees too.
- Bent
- Commercial Roofing
- Licensed & Insured
- Locally Owned & Operated
- Slate Roof
- Asphalt Shingle Roof
Frequently Asked Questions
1. Does the company offer free estimates?
Yes, Bass Brothers Roofing LLC offers free estimates for all roofing services.
2. Are warranties offered by the company?
No information found.
3. Does the company offer senior discounts?
No information found.
4. How is the company overall rated?
Bass Brothers Roofing LLC has a 4.6 out of 5 stars rating based on 96 reviews.
1. What services does the company offer?
Roof repairs, roof installations, roof inspections, roof maintenance, and emergency roof repairs.
2. Are there any services the company does not offer?
No information found.
3. Does the company offer emergency services?
Yes, Bass Brothers Roofing LLC offers emergency roof repairs.
4. Does the company offer eco-friendly accreditations?
No information found.